WF-WL7IC9
Google Slapped With Digital Privacy Class Action Over Use of Customer Service AI Product - Law.com
The system intercepted and analyzed customer service calls of Home Depot customers without their consent.
- Organisation involved
- Product, system or model
- Cloud Contact Center AI
Where this came from
This is a record of what was reported, not a finding that anyone broke the law. If it names your organisation and you believe it is wrong, the corrections process is free and open to everyone.