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Chatbot for DPD Malfunctioned and Swore at Customers and Criticized Its Own Company
DPD's AI chatbot, used for customer service, appeared to malfunction following a system update, leading to inappropriate responses including swearing and criticizing the company. The incident, which became viral on social media, occurred after the chatbot was updated, prompting DPD to disable the malfunctioning AI component.
- Date it happened
- 2024-01-18
- Organisation involved
- DPD
- Product, system or model
- DPD implemented an AI chatbot service to perform online customer support.
Where this came from
Attribution
This incident was imported from AI Incident Database and is used under CC BY-SA 4.0. Our additions to it — the structured fields, the translation, the checks against other reports — are published under the same licence.
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