Agricultural Bank of China apologises after 94-year-old lifted for facial recognition
A 94-year-old woman with limited mobility was lifted by relatives to complete facial recognition while activating her social security card at an Agricultural Bank of China branch in Guangshui, Hubei. A video of the incident circulated online and sparked criticism. The bank issued a statement apologising and saying the episode showed that its service awareness and publicity were inadequate.
- Date it happened
- 2020-11-21
- Organisation involved
- Agricultural Bank of China Guangshui Sub-branch
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