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Amazon's Rufus AI provides incorrect suicide hotline numbers
Amazon's AI assistant Rufus, when asked about suicide-related products, responded with encouragement but hallucinated incorrect phone numbers for the National Suicide Prevention Lifeline. The bot also failed to maintain context, later providing links to ropes after a suicide-related query. Amazon acknowledged the issue and made updates.
- Date it happened
- 2025-02-11
- Organisation involved
- Amazon
- Product, system or model
- Rufus
Where this came from
Attribution
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