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Pegasystems listened to customer service calls to U.S. Bank without consent, a new class action alleges. - Claim Depot
The system intercepted and analyzed customer service calls, capturing personal information without callers' consent.
- Organisation involved
- U.S. Bank
- Product, system or model
- Pega Voice AI
Where this came from
This is a record of what was reported, not a finding that anyone broke the law. If it names your organisation and you believe it is wrong, the corrections process is free and open to everyone.