Software flaw misclassified women as children on Tui flight
A software flaw in Tui's reservation system misclassified 38 adult female passengers as children due to a language difference where 'Miss' is used for children in the programming country. This led to incorrect weight calculations for take-off on a flight from Birmingham to Majorca on 21 July 2020. The AAIB report stated that the safe operation of the aircraft was not compromised, and Tui corrected the fault.
- Date it happened
- 2020-07-21
- Organisation involved
- Tui
- Product, system or model
- Reservation system
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