South Korea plans measures against malicious reviews on food delivery apps
South Korea's Korea Communications Commission announced policy measures to curb malicious reviews on food delivery apps, following the death of a small restaurant owner in Seoul who allegedly suffered stress after a customer demanded a refund through Coupang Eats. The regulator plans to overhaul review systems, require companies to submit user protection data, and establish a dispute arbitration committee. The article reports that 63.3 percent of restaurant owners in the Seoul area have suffered damage from malicious customer reviews.
- Date it happened
- 2021-06-01
- Organisation involved
- Coupang Eats
- Product, system or model
- Coupang Eats delivery app review system
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