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Facebook AI bans female photography charity Hundred Heroines due to word confusion

Facebook's AI content moderation system banned the British charity Hundred Heroines for ten years, mistakenly confusing the word 'heroine' with the illegal drug 'heroin'. The charity, which promotes women in photography, was unable to resolve the issue through repeated attempts to contact Facebook. It has created a new page, HH Museum, as a temporary workaround while the original page remains banned.

Date it happened
2024-09-23
Organisation involved
Facebook
Where this came from
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This incident was imported from digitalcameraworld.com. Our additions to it — the structured fields, the translation, the checks against other reports — are published under the same licence.

This is a record of what was reported, not a finding that anyone broke the law. If it names your organisation and you believe it is wrong, the corrections process is free and open to everyone.

Facebook AI bans female photography charity Hundred Heroines due to word confusion — Wayward Fowl