Network Rail denies using AI cameras to detect passengers' emotions
Network Rail conducted a trial of AI cameras at major stations in 2022 that analysed demographic details and reportedly assessed emotions. Documents obtained by Big Brother Watch indicate the system was capable of determining whether a passenger was happy, sad or angry, with potential use for measuring satisfaction and advertising. Network Rail denied that any emotion analysis took place and stated the image analysis for demographic details has ended. Big Brother Watch has submitted a complaint to the Information Commissioner about the trial.
- Date it happened
- 2022-01-01
- Organisation involved
- Network Rail
- Product, system or model
- Amazon Rekognition
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