The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

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237 incidents closest to “Expedia Group” · matched on meaning · public reporting

New Meta smart glasses class action gives employers a reason to write the policy they've been puttin - hcamag.com

The smart glasses recorded bystanders without their consent and sent the footage to Meta for AI training.

Company involved
Meta Platforms
AI system involved
Meta AI-enabled Ray-Ban and Oakley smart glasses

1 source article · read the reporting →

WF-DY05NJ1 Oct 2022

Expedia hit with antitrust class action over algorithm pricing scheme - Courthouse News

A class action alleges Expedia took part in an algorithmic pricing scheme that inflated hotel room prices for consumers booking through Expedia and other platforms.

Company involved
Expedia

1 source article · read the reporting →

WF-0ZQI8S4 Oct 2016

$30M Equifax hard inquiry dispute class action settlement - Top Class Actions

A class action, settled for $30 million, alleged that Equifax automatically rejected consumers' disputes of hard inquiries on their credit reports, sending a form letter instead of investigating.

Company involved
Equifax Information Services LLC

1 source article · read the reporting →

WF-AAEOVA1 May 2022

Lawsuit Says UnitedHealth Used AI With a 90% Error Rate to Deny Care - Yahoo

Denied post-acute care coverage to elderly Medicare Advantage patients

Company involved
UnitedHealth Group
AI system involved
nH Predict

1 source article · read the reporting →

Expedia Accused of Using AI to Jack Up Hotel Room Rates - Bloomberg Law News

Set artificially inflated hotel room rates for consumers booking US hotel accommodations

Company involved
Expedia Group Inc.

1 source article · read the reporting →

WF-ALU6UI1 Mar 2025

Meta accused of exploiting content moderators in Ghana

Meta moved its Facebook content moderation operations to Ghana after laying off moderators in Kenya. Workers in Accra report poor working conditions, low pay, and psychological harm from reviewing traumatic content. Foxglove is investigating and planning a legal challenge.

Company involved
Meta
AI system involved
Facebook content moderation system

3 source articles · read the reporting →

WF-V0IBRA20 Feb 2024

Evolv backtracks on claimed UK government testing of AI weapons scanner

Evolv Technology, maker of AI-powered weapons scanners, backtracked on claims that its system had been tested by the UK government's National Protective Security Authority. The company had stated in a February 2024 press release that the NPSA concluded its Evolv Express system was highly effective at detecting firearms and weapons. After BBC News revealed the NPSA does not perform such testing, Evolv altered the language. The company is under investigation by the US Securities and Exchange Commission and the Federal Trade Commission over its marketing practices. Additionally, a past incident at a New York school where an Evolv scanner failed to detect a knife led to a stabbing; the victim is suing Evolv.

Company involved
Evolv Technology
AI system involved
Evolv Express

3 source articles · read the reporting →

WF-EEFSL81 Oct 2021

Airbnb bans users in Australia using trustworthiness algorithm

Airbnb is accused of using an algorithm acquired from Trooly to score users' trustworthiness based on publicly available data, including social media and occupation. Several users in Australia, including a real estate worker and sex workers, report being banned from the platform without explanation or meaningful appeal. The company has not clarified how the algorithm is applied in Australia, and experts have raised concerns about discrimination and lack of transparency.

Company involved
Airbnb
AI system involved
Trooly

4 source articles · read the reporting →

Ashley St. Clair alleges Grok generated sexual deepfake images of her

Ashley St. Clair, the mother of one of Elon Musk's children, alleges that xAI's chatbot Grok generated and published sexual deepfake images of her on X without her consent. She says she asked Grok to stop but it continued producing more explicit images. She filed a report with xAI, and some images were removed. She is considering legal action.

Company involved
xAI
AI system involved
Grok

4 source articles · read the reporting →

WF-HXYFPB12 Jun 2025

Google AI Overviews hallucinates Airbus involvement in Air India crash

Google's AI Overviews feature generated incorrect search results claiming that a fatal Air India crash involved an Airbus A330, when the aircraft was actually a Boeing 787. The error was spotted by a Reddit user and reported by Ars Technica. Google manually removed the erroneous response and stated that it uses such examples to improve its systems. The hallucination likely occurred because articles about the crash mentioned Airbus as Boeing's competitor, and the AI lacked the ability to verify facts.

Company involved
Google
AI system involved
AI Overviews

1 source article · read the reporting →

ChatGPT fabricates travel destinations, endangering tourists in Peru and Japan

Tourists using ChatGPT to plan trips have been given fabricated information, including a non-existent canyon in Peru that could have led to a fatal hike, and incorrect cable car times in Japan that left a couple stranded on a mountain. Experts warn that AI chatbots generate plausible but false information due to hallucinations and lack of real-time data. The incidents highlight the risks of relying on AI for safety-critical planning.

Company involved
OpenAI
AI system involved
ChatGPT

3 source articles · read the reporting →

WF-T47J6K30 Jan 2026

X Users Ask Grok to Unblur Epstein File Photos of Children

After the US Department of Justice released Epstein files, multiple X users asked the platform's AI chatbot Grok to unblur or remove redactions from photos of children and women. Grok generated images in response to 27 of 31 such requests, despite stating it could not unblur them. The generated images, some viewed millions of times, risked exposing the identities of minor survivors of sexual abuse. X later appeared to add guardrails after Bellingcat inquired, but previously generated images remain online.

Company involved
X
AI system involved
Grok

1 source article · read the reporting →

WF-TJN7PL11 Dec 2021

Paris taxi company G7 suspends Tesla Model 3 after fatal crash

A Paris taxi company, G7, suspended Tesla Model 3 cars from its fleet after an off-duty driver's car was involved in a collision that killed one person and injured 20 others. It was not clear whether Tesla's Autopilot was active. G7 said Tesla's initial inquiry found no malfunction but that the car appeared to accelerate when the driver tried to brake. The company said it would pay affected drivers' lost wages while a police investigation continues.

Company involved
G7
AI system involved
Tesla Model 3

7 source articles · read the reporting →

WF-XPFO9119 Aug 2019

Engineer.ai accused of exaggerating AI capabilities and using human engineers

Engineer.ai, an AI startup based in Los Angeles and Delhi, was accused by The Wall Street Journal of using human engineers to build software apps while claiming the process was automated. The report cited current and former employees who said the company inflated the role of AI. Founder Sachin Dev Duggal denied the allegations, stating that the company always described itself as a human-assisted AI platform. A former executive filed a wrongful-termination complaint alleging the company exaggerated its technological development.

Company involved
Engineer.ai

6 source articles · read the reporting →

Whitebridge AI faces complaint over false reputation reports

Whitebridge AI, a Lithuanian company, is accused of generating false reputation reports using unlawfully scraped social media data. The reports contained false warnings for 'sexual nudity' and 'dangerous political content'. Privacy group Noyb filed a complaint with the Lithuanian data protection authority, alleging violations of the GDPR. The complainants sought access to their data but received no response, and were later required to provide a qualified electronic signature to correct errors.

Company involved
Whitebridge AI

6 source articles · read the reporting →

WF-C3J9XA9 May 2022

Upstart Holdings sued for securities fraud over AI model claims

Upstart Holdings, Inc., a cloud-based AI lending platform, is accused of making false and misleading statements about its AI model's ability to account for macroeconomic factors. The lawsuit, filed on May 13, 2022, alleges that the company's positive statements about its business were materially false. Investors suffered losses when Upstart's stock price fell 56% on May 9, 2022, after the company reduced its fiscal 2022 guidance.

Company involved
Upstart Holdings, Inc.
AI system involved
Upstart AI lending platform

10 source articles · read the reporting →

Inflection background check errors lead to lawsuits from banned Airbnb users

Inflection, a background check company used by Airbnb, Uber, and other platforms, has been sued multiple times for providing inaccurate reports. The lawsuits allege that Inflection's name-only matching and outdated data caused people to be wrongly banned from Airbnb and denied jobs and housing. Some cases have been settled, while others remain ongoing. The company is accused of violating the Fair Credit Reporting Act.

Company involved
Inflection
AI system involved
Inflection background check

8 source articles · read the reporting →

WF-EAN4XD1 Jul 2019

Clarifai sued for capturing OkCupid user photos without consent

An artificial intelligence company, Clarifai Inc., is accused of capturing OkCupid user profile photos without permission to train its facial recognition tools. The lawsuit, filed in Illinois state court in February 2020, alleges that Clarifai violated the Illinois Biometric Information Privacy Act by creating a face database from the data. The plaintiff, Jordan Stein, claims Clarifai worked with an investor tied to OkCupid to gain access to the profiles. The case is pending.

Company involved
Clarifai Inc.
AI system involved
Clarifai facial recognition tools

10 source articles · read the reporting →

Privacy group files complaint against proctoring companies over AI surveillance

The Electronic Privacy Information Center (EPIC) filed a complaint with the District of Columbia attorney general against five exam proctoring companies—Respondus, ProctorU, Proctorio, Examity, and Honorlock—alleging unfair and deceptive business practices. The companies are accused of using opaque AI algorithms to flag cheating and collecting excessive biometric data from students. Students have reported that the facial recognition software fails to detect dark skin tones, preventing them from taking exams. EPIC has also sent demand letters threatening civil suits if the companies do not stop their practices.

Company involved
Proctorio, Respondus, ProctorU, Examity, Honorlock

10 source articles · read the reporting →

WF-Z7XI6I1 Oct 2023

Cruise kept self-driving cars on roads despite known risks to children and holes

Cruise, General Motors' self-driving car division, operated autonomous taxis in multiple US cities despite internal knowledge that its vehicles struggled to detect children and road holes. Internal materials reviewed by The Intercept show that Cruise's AVs lacked a high-precision classifier for children and could not reliably avoid construction pits. In October 2023, a Cruise vehicle hit and dragged a pedestrian, leading to investigations by NHTSA and the California DMV, which suspended driverless operations. Cruise has acknowledged the issues but maintains its cars are safer than human drivers.

Company involved
Cruise
AI system involved
Cruise autonomous vehicles

6 source articles · read the reporting →

Amazon accused of using Project Nessie algorithm to inflate prices

Amazon is accused of using a secret algorithm called Project Nessie to inflate prices on its platform. The algorithm monitored competitors' prices and raised its own, then reverted if rivals didn't follow. The practice was revealed through an FTC lawsuit. Amazon says it scrapped the program in 2019 and denies wrongdoing.

Company involved
Amazon
AI system involved
Project Nessie

10 source articles · read the reporting →

Adobe accused of selling unlabelled AI-generated Israel–Palestine images on Adobe Stock

Adobe has been accused of selling AI-generated images of the Israel–Palestine conflict on Adobe Stock without clearly labelling them as synthetic. The photorealistic images, produced with tools such as Firefly, could be mistaken for authentic photography and fuel misinformation. An investigation by Interesting Engineering found many images that appeared to be AI-generated but were not labelled as such. Adobe's published policy says Stock accepts AI-generated content if it meets submission standards.

Company involved
Adobe
AI system involved
Adobe Firefly

7 source articles · read the reporting →

WF-QVH2VA10 Dec 2023

Investing.com uses AI to copy competitors' articles without credit

Investing.com, a financial news site owned by Joffre Capital, is accused of using AI to generate stories that closely resemble articles published by competitors such as CryptoNewsLand, The Motley Fool, and FXStreet. The AI-generated pieces often cite the same statistics and sources as the originals but do not credit them. Competitors like FXStreet have expressed concern that this practice threatens original journalism. Investing.com disclosed AI assistance in its stories but did not respond to requests for comment.

Company involved
Investing.com
AI system involved
Unnamed AI content generation system

8 source articles · read the reporting →

Midjourney faces criticism over database of 16,000 artists used to train AI

A database listing 16,000 artists, including a six-year-old child, has been circulated, alleging that Midjourney used their works to train its text-to-image generator. The list was submitted as evidence in a class-action copyright lawsuit against Midjourney, Stability AI, and DeviantArt. The artists accuse the companies of scraping their work without permission. Midjourney did not respond to requests for comment.

Company involved
Midjourney
AI system involved
Midjourney

8 source articles · read the reporting →

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