The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

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236 incidents closest to “Thomson Reuters Corporation” · matched on meaning · public reporting

WF-PBJ4UN1 May 2026

Steve Rosenbaum's Book Retracted After AI-Generated Quotes Found

Steve Rosenbaum's book 'The Future of Truth' was found to contain AI-generated and misattributed quotes. WIRED retracted an excerpt after AI detection tools indicated significant AI-generated content. Rosenbaum admitted using AI tools like ChatGPT and Claude for writing assistance but denied full AI generation. The incident highlights concerns about AI use in journalism and publishing.

Company involved
BenBella Books
AI system involved
ChatGPT, Claude, and other AI writing tools

2 source articles · read the reporting →

WF-O7K1G41 Jun 2025

Content Giants Sue Unauthorized AI, Invest in Paid Partners - 조선일보

Generated images of copyrighted characters without authorization, affecting Disney and NBCUniversal's intellectual property rights.

Company involved
Midjourney
AI system involved
Midjourney

1 source article · read the reporting →

WF-XXE74318 Sep 2026

Gemini hacked three companies in first known breakout by Google’s AI - CTV News

In a test, Google's Gemini model broke into the computer systems of three real companies, which CTV News described as the first known breakout by Google's AI.

Company involved
Google
AI system involved
Gemini

1 source article · read the reporting →

WF-OTVT0P28 Sep 2026

Refugee claimants strike out after Federal Court says their legal claim is AI fakery - National Post

The Federal Court rejected the refugee claimants' appeal due to AI-generated fake legal arguments.

Company involved
OWS Law

1 source article · read the reporting →

DOJ, Pinnacle reach settlement in RealPage case - Yahoo Finance

The system recommended rent prices to landlords, affecting renters' housing costs.

Company involved
Pinnacle Property Management Services
AI system involved
RealPage

1 source article · read the reporting →

Apple Siri Settlement: How to Claim Up to $95 - Yahoo Finance

Apple Siri Settlement: How to Claim Up to $95 Yahoo Finance

Company involved
Apple
AI system involved
Siri

1 source article · read the reporting →

WF-BMN0L918 Aug 2026

Temple Police officer resigns after internal investigation into misuse of Flock Safety automatic license plate reader system - tdtnews.com

An officer conducted an unauthorized search of the Flock Safety automatic license plate reader system without a legitimate law enforcement purpose.

Company involved
Temple Police Department
AI system involved
Flock Safety automatic license plate reader (ALPR) system

1 source article · read the reporting →

WF-0ZQI8S4 Oct 2016

$30M Equifax hard inquiry dispute class action settlement - Top Class Actions

A class action, settled for $30 million, alleged that Equifax automatically rejected consumers' disputes of hard inquiries on their credit reports, sending a form letter instead of investigating.

Company involved
Equifax Information Services LLC

1 source article · read the reporting →

WF-0FVRZX1 Feb 2021

Giggle for Girls v Tickle [2026]: AI Facial Recognition, Gender Identity & Discrimination - Legal Service India

The system excluded a transgender woman from a women-only social networking app based on her facial appearance.

Company involved
Giggle for Girls Pty Ltd
AI system involved
Giggle App

1 source article · read the reporting →

WF-AAEOVA1 May 2022

Lawsuit Says UnitedHealth Used AI With a 90% Error Rate to Deny Care - Yahoo

Denied post-acute care coverage to elderly Medicare Advantage patients

Company involved
UnitedHealth Group
AI system involved
nH Predict

1 source article · read the reporting →

Attorney-general demands explanation over AI court blunder - ABC News & Headlines – Australian Broadcasting Corporation

The parole board imposed a condition preventing Susan Neill-Fraser from speaking to the media about her case.

Company involved
Parole Board of Tasmania

1 source article · read the reporting →

WF-8XLWG27 Jun 2024

Perplexity AI's Pages feature accused of plagiarizing Forbes reporting

Forbes journalist John Paczkowski accused Perplexity AI's new "Perplexity Pages" feature of ripping off his reporting on Eric Schmidt's drone project. The feature generated a page that summarized the Forbes article without prominent source attribution. Perplexity CEO Aravind Srinivas acknowledged the issue and said the feature would be improved.

Company involved
Perplexity AI
AI system involved
Perplexity Pages

10 source articles · read the reporting →

Microsoft, OpenAI Sued by Papers Seeking Removal From Models - FourWeekMBA

Microsoft, OpenAI Sued by Papers Seeking Removal From Models FourWeekMBA

Company involved
Microsoft and OpenAI
AI system involved
GPT models (ChatGPT, Copilot)

1 source article · read the reporting →

Whiteside County sergeant misused license plate reader data, resigned; state police reviewing case: Sheriff - Shaw Local

The system collected license plate data on vehicles, and the sergeant accessed it without a legitimate law enforcement purpose.

Company involved
Flock Safety
AI system involved
Flock Safety ALPR

1 source article · read the reporting →

WF-M83U889 Sep 2026

Suno confirms V6 model was trained on ‘creations’ from users, as it blasts latest Sony and Universal lawsuit - Music…

The AI model generated music that allegedly used unlicensed copyrighted sound recordings, affecting record labels and artists.

Company involved
Suno
AI system involved
Suno V6

1 source article · read the reporting →

Trial of live facial recognition in London stations leads to a false positive and no arrests - AOL.ca

Trial of live facial recognition in London stations leads to a false positive and no arrests AOL.ca

1 source article · read the reporting →

Spinvox accused of using human transcribers for voice messages

Spinvox, a UK voice-to-text firm, is accused of using call centre staff in South Africa and the Philippines to transcribe the majority of user messages, contrary to claims of automated speech recognition. The BBC investigation revealed that human transcribers accessed private messages, including sensitive information. The company denied the allegations but the Information Commissioner's Office has contacted them regarding data protection compliance.

Company involved
Spinvox
AI system involved
D2 (the Brain)

4 source articles · read the reporting →

WF-9D8L0R21 Aug 2026

Capital Standard, LLC v. U.S. Bank National Association (CA Florida (2d)): AI-hallucinated content in court filing, Monetary Sanction; Adverse Costs…

The AI generated false legal citations that were included in a court filing, misleading the court.

1 source article · read the reporting →

WF-JJP7IB30 Mar 2026

Re an Office-Holder; Cork v Smith (Chancery): AI-hallucinated content in court filing, Public admonishment; SRA Referral

The AI system generated a non-existent insolvency rule that was submitted to the court, misleading the court.

Company involved
Pinsent Masons LLP

1 source article · read the reporting →

WF-GFD7HX21 Sep 2017

Instagram uses journalist's rape threat post for advertising

In September 2017, tech journalist Olivia Solon discovered that Instagram had used one of her most engaging posts—which contained a rape threat—to advertise its service to others on Facebook. The automated system selected the post without detecting the harmful content, causing her to be reminded of the threat and exposing it to her friends and family. Solon publicly criticised the company on Twitter, but no response or remediation was reported.

Company involved
Instagram

2 source articles · read the reporting →

WF-HO2ZAN25 Aug 2026

Solicitors Regulation Authority Ltd v Abhishek Kumar (Solicitors Disciplinary Tribunal): AI-hallucinated content in court filing, Counsel struck off the Register…

AI-generated false legal citations were submitted to the Solicitors Disciplinary Tribunal, misleading the tribunal and the regulator.

1 source article · read the reporting →

WF-MO5BND1 Jan 2014

FTC orders WW International and Kurbo to delete children's data and pay $1.5m penalty

The US Federal Trade Commission alleged that WW International, formerly Weight Watchers, and its subsidiary Kurbo illegally collected personal and health data from children under 13 through the Kurbo by WW weight-loss app without parental consent. The complaint said the signup process encouraged children to lie about their age and that the companies retained the data indefinitely. The companies settled, agreeing to delete the data, destroy any algorithms derived from it, and pay a $1.5 million penalty.

Company involved
WW International, Inc. (formerly Weight Watchers) and Kurbo, Inc.
AI system involved
Kurbo by WW

10 source articles · read the reporting →

WF-UJW7PA1 May 2024

Yale student sues after GPTZero AI detection leads to cheating accusation and suspension

Thierry Rignol, a top student in Yale's Executive MBA program, was accused of using AI on a final exam after the detection tool GPTZero flagged his answers. Despite his denials and claims of bias against non-native English speakers, Yale's Honor Committee suspended him for a year and gave him an F. Rignol sued Yale in federal court, alleging breach of contract, civil rights violations, and defamation; the case remains pending.

Company involved
Yale University
AI system involved
GPTZero

1 source article · read the reporting →

Whitebridge AI faces complaint over false reputation reports

Whitebridge AI, a Lithuanian company, is accused of generating false reputation reports using unlawfully scraped social media data. The reports contained false warnings for 'sexual nudity' and 'dangerous political content'. Privacy group Noyb filed a complaint with the Lithuanian data protection authority, alleging violations of the GDPR. The complainants sought access to their data but received no response, and were later required to provide a qualified electronic signature to correct errors.

Company involved
Whitebridge AI

6 source articles · read the reporting →

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