The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

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45 incidents closest to “Deloitte Consulting LLP” · matched on meaning · public reporting

WF-15KEYQ1 Apr 2023

Deloitte software glitches wrongly remove Texans from Medicaid

Advocacy groups filed a complaint with the Federal Trade Commission alleging that Deloitte's eligibility software, TIERS, used by Texas Medicaid, wrongly disenrolled qualified recipients due to glitches. Nearly 1.8 million Texans lost coverage after the pandemic pause ended, with many errors attributed to procedural issues but some linked to system malfunctions. Deloitte denies the claims, while the state says it restored care for at least 90,000 people. The FTC has not yet responded to the complaint.

Company involved
Texas Health and Human Services Commission
AI system involved
TIERS

6 source articles · read the reporting →

$3.75M HireVue Illinois BIPA class action settlement - Top Class Actions

Collected voice and facial biometrics from job applicants during video interviews without consent

Company involved
HireVue Inc.
AI system involved
HireVue

1 source article · read the reporting →

Black Job Seekers Seek Class Action Against Workday - BIN: Black Information Network

Workday's AI hiring tools screened and rejected job applications from Derek Mobley and other Black applicants, women, people over 40, and people with disabilities.

Company involved
Workday
AI system involved
Workday Recruiting

1 source article · read the reporting →

In-house counsel group accuses rival of training AI on its materials - Reuters

In-house counsel group accuses rival of training AI on its materials Reuters

1 source article · read the reporting →

ACLU Says in FTC Complaint That Aon’s AI Tools Discriminatory

The system screened out job applicants based on personality tests, video interviews, and cognitive assessments, affecting autistic, neurodivergent, and people of color.

AI system involved
ADEPT-15, gridChallenge

1 source article · read the reporting →

WF-50B5GS19 Mar 2025EN

Intuit, HireVue Accused of AI Job Bias Against Deaf Woman

The ACLU filed complaints with state and federal agencies on behalf of a deaf, Indigenous employee of Intuit who was denied a promotion after an automated HireVue video interview. The tool did not caption all audible questions and could not accurately transcribe her speech, which the complaint says disadvantaged her because of her disability and race.

Company involved
Intuit
AI system involved
HireVue video interview

1 source article · read the reporting →

WF-NHFAIT28 Jul 2026EN

Job seeker asks First Circuit to revive class action over AI interviewing tool

Massachusetts financial consultant Mozart Saint Cyr leads a proposed class of job applicants who say JPMorgan Chase's use of HireVue one-way video interviews amounted to a lie detector test banned by state law. After a federal judge dismissed the case, they asked the First Circuit to revive it.

Company involved
JPMorgan Chase
AI system involved
HireVue one-way video interview

1 source article · read the reporting →

Workers Look To Lock In Sweeping Workday AI Bias Class - Law360

The system screened job applicants and rejected them, allegedly discriminating based on age and sex.

AI system involved
Workday AI tools

1 source article · read the reporting →

Workday Gains an Edge in AI Hiring Bias Fight: California Brief - Bloomberg Law News

Workday Gains an Edge in AI Hiring Bias Fight: California Brief - Bloomberg Law News

1 source article · read the reporting →

Fired Teacher Says AI Tainted Review And Arbitration - law360.com

The AI-generated performance evaluation contributed to the teacher's termination.

Company involved
Concord Public Schools

1 source article · read the reporting →

Resume prompt injection tricks AI hiring - moneywise.com

AI screening system determined which job applicants to advance to the next stage of recruitment.

1 source article · read the reporting →

WF-V7IZ4E1 Jan 2024

Lawsuit claims discrimination by Workday’s hiring tech prevented people over 40 from getting hired | CNN Business

The system screened and ranked job applicants, leading to rejections for individuals over 40.

Company involved
Workday
AI system involved
HiredScore AI

1 source article · read the reporting →

WF-FDJ0UJ29 May 2026EN

Did IBM embed age discrimination in its AI-driven job screening software?

Daniel Swanson, a 24-year IBM manager in Austin, sued IBM in federal court, saying he was fired at 48 and then rejected for other roles because IBM's AI-driven HR screening software was programmed to favour younger workers. IBM denies the claims.

Company involved
IBM
AI system involved
HR screening software

1 source article · read the reporting →

WF-YYDECKJapanese

US Federal Court Rejects Workday's Arguments, Allows AI Hiring Lawsuit to Proceed

米連邦地裁がWorkdayの主張を退け、AI採用訴訟の継続を認める - Межа. Новини України.

A federal court in San Francisco declined Workday's request to dismiss a lawsuit alleging its AI-powered hiring software discriminates against applicants with disabilities and other protected groups. Judge Rita Lin ruled that California anti-discrimination law may apply and allowed claims that the software screens candidates using proxy indicators such as employment gaps to move forward. Workday maintains its tools evaluate only qualifications and do not make hiring decisions.

Company involved
Workday
AI system involved
Workday

1 source article · read the reporting →

WF-443KGR1 Jul 2025

KPMG Australia partner fined over $10,000 for AI cheating on internal exams

More than two dozen KPMG Australia staff, including a partner, used artificial intelligence to cheat on internal exams since July. The partner will be fined more than $10,000 for using AI in a training course about AI. KPMG has upgraded its detection processes after previously tackling widespread cheating on internal tests between 2016 and 2020.

Company involved
KPMG Australia

2 source articles · read the reporting →

WF-48XBG81 May 2025

Deloitte report for N.L. healthcare contains likely AI-generated false citations

Newfoundland and Labrador's $1.6 million Health Human Resources Plan, authored by Deloitte, contains at least four citations to research papers that do not exist, likely generated by artificial intelligence. The errors were discovered after the report was published by the Department of Health and Community Services in May. Researchers named in the false citations confirmed their work was misattributed and the papers are nonexistent. The provincial government and Deloitte have not responded to questions about the report.

Company involved
Deloitte
AI system involved
Azure OpenAI

3 source articles · read the reporting →

WF-7U35ZD18 Mar 2024

SEC Charges Delphia and Global Predictions for False AI Claims

The SEC charged Delphia (USA) Inc. and Global Predictions Inc. for making false and misleading statements about their use of artificial intelligence. Delphia claimed from 2019 to 2023 that it used AI and machine learning to predict investments, while Global Predictions falsely claimed in 2023 to be the 'first regulated AI financial advisor'. Both firms settled the charges without admitting or denying the findings, agreeing to pay a total of $400,000 in civil penalties and to cease and desist from further violations.

Company involved
Delphia (USA) Inc. and Global Predictions Inc.

1 source article · read the reporting →

WF-B332QL1 Jan 2017

CFPB Acts Against Hello Digit for Faulty Savings Algorithm Causing Overdrafts

Hello Digit, a fintech company, used an automated savings algorithm that made transfers from consumers' checking accounts, falsely guaranteeing no overdrafts. The algorithm caused customers to incur overdraft fees, and the company often denied reimbursement requests. The CFPB found that Hello Digit engaged in deceptive practices and ordered the company to pay redress to harmed consumers and a $2.7 million fine.

Company involved
Hello Digit, LLC
AI system involved
Hello Digit app

1 source article · read the reporting →

WF-BABUXF28 Feb 2026

McKinsey's Lilli AI Platform Hacked, Exposing 46 Million Chat Messages

Security researchers at CodeWall used an autonomous offensive agent to discover a SQL injection vulnerability in McKinsey's internal AI platform, Lilli. The vulnerability allowed unauthenticated access to the production database, exposing 46.5 million chat messages, 728,000 files, and 57,000 user accounts. The researchers responsibly disclosed the issue to McKinsey, who patched the endpoints within days. No data was exfiltrated or misused, and no disruption occurred.

Company involved
McKinsey & Company
AI system involved
Lilli

1 source article · read the reporting →

LLMjacking Attack Leverages Stolen Credentials to Exploit Cloud LLMs

The Sysdig Threat Research Team observed an attack where stolen cloud credentials were used to access cloud-hosted large language model services. The attackers targeted a vulnerable Laravel system to obtain credentials, then used them to invoke models like Anthropic Claude on AWS Bedrock. They intended to sell LLM access to other cybercriminals, potentially costing victims over $46,000 per day. The attack involved checking credentials against ten AI services and using a reverse proxy to manage access.

AI system involved
Claude (v2/v3) on AWS Bedrock

2 source articles · read the reporting →

WF-NAHAEK19 Aug 2022

Oracle faces US privacy class action over alleged surveillance of five billion people

Oracle is facing a class action lawsuit in California, alleging that its adtech and advertising subsidiaries collected vast amounts of data from internet users without consent, creating detailed profiles on approximately five billion people. The suit, filed by privacy advocates including Dr Johnny Ryan, claims Oracle's practices violate multiple federal and state laws. Oracle declined to comment on the litigation, which remains pending.

Company involved
Oracle

1 source article · read the reporting →

Estée Lauder settles with make-up artists sacked by algorithm

Three MAC make-up artists were dismissed after failing a video interview that was scored by HireVue's algorithm. They appealed but received no clear explanation of how the system assessed them. Estée Lauder Companies settled the resulting legal challenge out of court. HireVue later discontinued the visual analysis component of its video interview platform.

Company involved
Estée Lauder Companies
AI system involved
HireVue

2 source articles · read the reporting →

WF-VBDC859 Apr 2026

Sullivan & Cromwell apologises for AI hallucinations in court filing

Sullivan & Cromwell, an elite Wall Street law firm, used an AI tool to help draft a court filing in the Prince Group case. The filing contained inaccurate citations and misquoted the US bankruptcy code due to AI hallucinations. The errors were uncovered by opposing counsel Boies Schiller Flexner, and the firm apologised to the judge and filed a corrected version. The firm stated that its AI policies were not followed and its review process failed to catch the mistakes.

Company involved
Sullivan & Cromwell

3 source articles · read the reporting →

WF-VHZSJ54 Jul 2025

Deloitte to refund Australian government after AI-generated report errors

Deloitte used generative AI (Azure OpenAI GPT-4o) to help produce an independent assurance review for Australia's Department of Employment and Workplace Relations. The report, published in July 2025, contained multiple errors including non-existent academic references and a fabricated court case. After the errors were flagged, Deloitte acknowledged the AI use and agreed to refund the final instalment of the A$439,000 contract. The report was corrected, but its substance and recommendations remained unchanged.

Company involved
Deloitte
AI system involved
Azure OpenAI GPT-4o

5 source articles · read the reporting →

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