The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

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15 incidents matching “Zoox” · public reporting

WF-DXNU9O1 Aug 2025

Zoox recalls 332 robotaxis after self-driving cars veer into oncoming traffic

Zoox, Amazon's self-driving car company, recalled 332 robotaxis after they were found veering into oncoming traffic near intersections. The issue was first noticed in August 2025 when a car took a wide right turn crossing the center line. Zoox said no crashes or injuries occurred and fixed the problem with a software update. The National Highway Traffic Safety Administration confirmed the recall and is in ongoing discussions with Zoox.

Company involved
Zoox
AI system involved
Zoox robotaxis

6 source articles · read the reporting →

Zoox issues voluntary software recall after robotaxi collision in Las Vegas

Zoox voluntarily recalled its robotaxi software after an unoccupied autonomous vehicle collided with a passenger vehicle in Las Vegas. The robotaxi misjudged the other car's intention, braking hard but making contact unavoidable. No injuries were reported and damage was minor. Zoox issued a software update and filed a report with NHTSA.

Company involved
Zoox
AI system involved
Zoox robotaxi

7 source articles · read the reporting →

WF-7QJUW717 Jan 2026

Zoox robotaxi crashes into parked car, injuring driver's hand in San Francisco

On 17 January 2026, a Zoox autonomous vehicle carrying a company employee collided with the open driver's-side door of a parked 1977 Cadillac Coupe DeVille in San Francisco. The door was opened by street ambassador Jamel Durden, whose hand was smashed in the crash. Zoox stated the robotaxi detected the opening door and attempted to avoid it but contact was unavoidable. The San Francisco Police Department and California DMV are investigating, and Zoox is cooperating with authorities.

Company involved
Zoox
AI system involved
Zoox robotaxi

1 source article · read the reporting →

WF-ZB5S5526 Aug 2025

Zoox Recalls Software After Autonomous Vehicles Cross Lane Lines

Zoox issued a voluntary software recall for 332 autonomous vehicles after identifying instances where the vehicles crossed center lane lines or blocked crosswalks. The issue, first observed on August 26, 2025, involved a robotaxi making a wide turn into an opposing lane. No collisions occurred, but the company acknowledged the risk and deployed software updates in November and December to correct the behavior. Zoox is in ongoing discussions with NHTSA about the incidents.

Company involved
Zoox
AI system involved
Zoox autonomous driving system

2 source articles · read the reporting →

WF-747SPG20 Jun 2026

Zoox Recalls 105 Robotaxis After Vehicle Enters Fire Scene in Las Vegas

A Zoox autonomous vehicle drove into heavy smoke at an active fire scene in Las Vegas on June 20, 2026, before emergency crews had fully secured the area. The unoccupied robotaxi braked and stopped, then reversed out under remote operator guidance. Zoox issued a voluntary recall of its 105-vehicle fleet and deployed a software update to improve smoke detection. The incident has drawn scrutiny from NHTSA, which plans to meet with autonomous vehicle developers to address such safety issues.

Company involved
Zoox
AI system involved
Zoox autonomous driving software

2 source articles · read the reporting →

WF-NRPRJX25 Aug 2026

WATCH: Driverless Zoox vehicle involved in Las Vegas crash - 8newsnow.com

The autonomous vehicle's sudden stop to yield to an emergency vehicle led to a rear-end collision with another vehicle.

Company involved
Zoox
AI system involved
Zoox

1 source article · read the reporting →

WF-HE06HX10 May 2024

NHTSA investigation PE24015: Rear-end Collisions Involving Zoox Vehicles

Automated driving system controlled vehicle braking and acceleration, leading to rear-end collisions with other road users

Company involved
Zoox
AI system involved
Zoox vehicle

1 source article · read the reporting →

WF-L47ABM4 Sep 2026

Las Vegas rideshare driver urges caution after Zoox robotaxi ignores road closure sign - KSNV

The robotaxi drove past a road closure sign and entered a closed road, potentially endangering road users.

Company involved
Zoox
AI system involved
Zoox robotaxi

1 source article · read the reporting →

WF-JBF2G427 Aug 2026Japanese

Waymo and Zoox robotaxi test drivers report neck and back pain from sudden vehicle movements

WaymoとZooxのロボタクシー、試験運転手が急な動きで首や背中の痛みを訴える - Межа. Новини України.

Test drivers monitoring autonomous vehicles for Waymo and Zoox have reported sprains, back and neck pain, and whiplash-like symptoms after sudden vehicle movements. Long shifts and unpredictable acceleration, braking, and turns are contributing to physical strain. The issue highlights employee safety as robotaxi testing expands.

Company involved
Waymo and Zoox

1 source article · read the reporting →

WF-AOZ17025 Sep 2026

US: 1 Hospitalised After Zoox Autonomous Vehicle and SUV Collide on Las Vegas Strip (Video) - LatestLY

An autonomous vehicle collided with an SUV, hospitalizing the SUV driver

Company involved
Zoox
AI system involved
Zoox autonomous vehicle

1 source article · read the reporting →

Exclusive: Zoox grounds Atlanta test fleet after workers report toxic gas exposure symptoms - TechCrunch

Exclusive: Zoox grounds Atlanta test fleet after workers report toxic gas exposure symptoms TechCrunch

1 source article · read the reporting →

WF-LZ2G6T15 Jul 2026

Autonomous vehicle operators report 20 Texas crashes, including 10 in Austin - Yahoo

The autonomous vehicle stopped for a pedestrian, and a following car rear-ended it, causing vehicle damage.

Company involved
Zoox
AI system involved
Zoox

1 source article · read the reporting →

WF-R9LNC11 Jan 2024Vietnamese

Many Self-Driving Car Test Drivers Injured

Nhiều tài xế thử nghiệm xe tự lái gặp chấn thương - VnExpress

Test drivers for autonomous vehicle companies Waymo and Zoox suffered over 20 injuries such as sprains, muscle strains, and neck pain in 2024 and 2025, according to OSHA data analyzed by TechCrunch. Transdev, which manages Waymo's test drivers, reported 16 injuries caused by sudden braking or swerving, while Zoox reported 8 cases linked to abrupt stops. Incidents included a driver whose hand was injured when a car suddenly reversed while parking, and another who was hurt after the vehicle braked sharply for children on a path, leading to extended leave.

Company involved
Waymo and Zoox

1 source article · read the reporting →

WF-2AFF9H1 Jan 2025Japanese

US Robotaxis Plagued by Whiplash Injuries from Sudden Braking

米ロボタクシー、「いきなりブレーキ」でむち打ち続出 - 自動運転ラボ

Waymo and Zoox reported over 24 injury accidents involving test drivers in 2024-2025, mostly from sudden braking or system errors. Drivers suffered whiplash and other injuries, with some off work for over 150 days. Zoox recalled hundreds of vehicles due to braking problems.

Company involved
Waymo

1 source article · read the reporting →

WF-CZ5JNDKorean

Robo-taxi Sudden Braking Injures Test Driver: Over 20 Cases at Waymo, Zoox

로보택시 급제동에 시험 운전자 부상 '웨이모·죽스서 20건 넘어' - 오토헤럴드

A test driver was injured when a robo-taxi braked suddenly. There have been over 20 such incidents reported at Waymo and Zoox.

Company involved
Waymo
AI system involved
robotaxi

4 source articles · read the reporting →