The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

Clear

221 incidents closest to “CENTURY Assessment Suite” · matched on meaning · public reporting

WF-Y7HK9P19 Dec 2023

LAION temporarily takes down 5B dataset after Stanford finds potential CSAM

Stanford researchers reported that the LAION 5B training dataset contains potentially illegal content in the form of child sexual abuse material (CSAM). LAION, a non-profit organization that provides datasets for machine learning research, acknowledged the reports and temporarily took down the datasets to ensure they are safe before republishing. LAION is working with the Internet Watch Foundation and the Hamburg State Data Protection Commissioner to address the issue.

Company involved
LAION
AI system involved
LAION 5B

6 source articles · read the reporting →

WF-UDDP7B6 Dec 2017

Illinois DCFS ends unreliable predictive analytics program for child abuse risk

The Illinois Department of Children and Family Services ended its Rapid Safety Feedback program, which used data mining to predict child abuse risk, after the agency's director called the technology unreliable. The system, developed by Eckerd Connects and Mindshare Technology, assigned risk scores to children but failed to flag several high-profile child deaths. The program was also criticised for overwhelming caseworkers with alerts and for potential bias against poor children of colour. DCFS decided not to renew the contract.

Company involved
Illinois Department of Children and Family Services
AI system involved
Rapid Safety Feedback

10 source articles · read the reporting →

WF-W4TQ2K1 Oct 2022

DOJ examines Allegheny County child welfare AI screening tool for disability bias

The Justice Department is scrutinizing the Allegheny Family Screening Tool, an AI system used by Allegheny County, Pennsylvania, to assess risk for families reported for child welfare concerns. A father with an intellectual disability, represented by attorney Robin Frank, filed a complaint alleging the algorithm discriminates against families with disabilities by using disability-related data points. The county denies awareness of concerns and says the tool helps predict risk, but critics argue it hardens bias. The DOJ's Civil Rights Division is investigating.

Company involved
Allegheny County Department of Human Services
AI system involved
Allegheny Family Screening Tool

5 source articles · read the reporting →

Not Again! A Second Talkdesk Customer Is Sued for Its Use of Contact Center AI - cxtoday.com

The system intercepted, recorded, and analyzed the communications of LegalShield customers without their consent.

Company involved
LegalShield
AI system involved
Talkdesk CCaaS

1 source article · read the reporting →

Talkdesk Hit With Class Suit Over Customer Service Software - news.bloomberglaw.com

The system secretly recorded and analyzed customer service conversations of callers to Patagonia and Zumiez without consent.

Company involved
Talkdesk Inc.
AI system involved
CX Cloud

1 source article · read the reporting →

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