The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

Clear

251 incidents closest to “CCC IX Cloud” · matched on meaning · public reporting

WF-ANSGFV1 Dec 2022

Apple kills plan to detect CSAM in iCloud

Apple announced a plan to detect child sexual abuse material in iCloud in 2021, but paused and then killed the plan in December 2022. Child safety advocates, including Sarah Gardner, are now engaging with Apple to urge implementation of the technology. The letter expresses concern about the delay and the impact on survivors.

Company involved
Apple

10 source articles · read the reporting →

Prisma Labs wins arbitration in Lensa biometric privacy lawsuit

Artificial intelligence company Prisma Labs is accused of violating Illinois' biometric privacy law by collecting facial geometry data from users of its Lensa app. A proposed class action was filed, but a California federal judge granted Prisma's motion to compel arbitration because users agreed to it during sign-up. The plaintiff alleges the app collected his facial data without consent.

Company involved
Prisma Labs Inc.
AI system involved
Lensa AI

8 source articles · read the reporting →

WF-Y7HK9P19 Dec 2023

LAION temporarily takes down 5B dataset after Stanford finds potential CSAM

Stanford researchers reported that the LAION 5B training dataset contains potentially illegal content in the form of child sexual abuse material (CSAM). LAION, a non-profit organization that provides datasets for machine learning research, acknowledged the reports and temporarily took down the datasets to ensure they are safe before republishing. LAION is working with the Internet Watch Foundation and the Hamburg State Data Protection Commissioner to address the issue.

Company involved
LAION
AI system involved
LAION 5B

6 source articles · read the reporting →

WF-4RZUE65 Dec 2023

Civitai dropped by cloud provider OctoML over CSAM image generation

Civitai, an AI image generation platform, was dropped by its cloud computing provider OctoML after an investigation by 404 Media found it was being used to generate images that could be categorized as child sexual abuse material (CSAM). The platform also faced scrutiny for nonconsensual deepfakes of celebrities and private citizens, primarily women. Civitai added new moderation filters in response, but OctoML terminated the business relationship.

Company involved
Civitai
AI system involved
Civitai

8 source articles · read the reporting →

WF-33W7PA9 Oct 2025

Apple accused of copyright infringement over AI training data by SUNY professors

Two State University of New York professors, Susana Martinez-Conde and Stephen L. Macknik, have accused Apple of copyright infringement in a proposed class action lawsuit. They allege that Apple used pirated materials, including a database called Books3 containing their works, to train its AI tool Apple Intelligence. The lawsuit, filed in the US District Court for the Northern District of California, claims Apple continues to use pirated books for training without compensating rightsholders.

Company involved
Apple Inc.
AI system involved
Apple Intelligence

8 source articles · read the reporting →

U.S. Federal Court Allows CIPA Class Action Against AI Customer Service Provider to Proceed - Wilson Sonsini

The AI system intercepted and recorded a customer's phone call and collected her personal and financial information without consent.

Company involved
ConverseNow Technologies, Inc.

1 source article · read the reporting →

MAJOR LAWSUIT ALERT!: Home Depot And Google Facing CIPA Lawsuit For Use Of Google’s Cloud Contact Center AI - natlawreview.com

The system recorded and transcribed customer service calls without consent, affecting the privacy of callers.

Company involved
Home Depot
AI system involved
Google Cloud Contact Center AI

1 source article · read the reporting →

Call Vendors Skirt Wiretap Suit Over AI Transcription Tool - Law360

The system recorded and analyzed patient phone calls without their consent.

Company involved
Heartland Dental LLC

1 source article · read the reporting →

Not Again! A Second Talkdesk Customer Is Sued for Its Use of Contact Center AI - cxtoday.com

The system intercepted, recorded, and analyzed the communications of LegalShield customers without their consent.

Company involved
LegalShield
AI system involved
Talkdesk CCaaS

1 source article · read the reporting →

Talkdesk Hit With Class Suit Over Customer Service Software - news.bloomberglaw.com

The system secretly recorded and analyzed customer service conversations of callers to Patagonia and Zumiez without consent.

Company involved
Talkdesk Inc.
AI system involved
CX Cloud

1 source article · read the reporting →

Police charge nine more in $34m deepfake crypto scam - The Standard (HK)

The AI generated fake identities and deepfake videos to trick victims into transferring cryptocurrency to fraudulent wallets.

1 source article · read the reporting →

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