The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

Clear

69 incidents closest to “Proctorio Secure Proctoring” · matched on meaning · public reporting

WF-EK8S5M1 Oct 2023

Student at University of South-Eastern Norway used deepfake video to cheat on Spanish exam

A student at the University of South-Eastern Norway submitted AI-generated deepfake videos for Spanish language assessments in autumn 2023. The videos featured a synthetic voice and manipulated face, with perfect pronunciation but elementary errors. The university's appeals committee found her guilty of cheating, annulled her exams, and excluded her for two semesters. The student admitted using AI and withdrew from the programme.

Company involved
Universitetet i Sørøst-Norge

1 source article · read the reporting →

WF-M4ZQBV9 Jul 2025

Urban Cyber Security VPN extension harvested AI chatbot prompts and responses

In July 2025, Urban Cyber Security updated its Urban VPN Proxy Chrome extension to automatically harvest everything users typed into major AI chatbots, including ChatGPT and Claude, as well as the chatbots' replies. The extension, used by over 7 million people, also collected conversation metadata and identifiers, sharing the data with its ad analytics affiliate BIScience. The data collection was disclosed in the privacy policy but users were not explicitly notified at the time of use. Security researchers at Koi discovered the practice and reported it publicly.

Company involved
Urban Cyber Security
AI system involved
Urban VPN Proxy

3 source articles · read the reporting →

WF-MZ24NZ1 Sep 2020

Universities' use of race in student risk algorithms harms Black and Latinx students

The Markup found that several universities, including UMass Amherst, UW–Milwaukee, and Texas A&M, use EAB's Navigate software which incorporates race as a predictor of student dropout risk. The algorithms label Black and Latinx students as high risk at disproportionately high rates compared to White students. Students, professors, and experts worry this is pushing minority students out of math and science majors through biased advising.

Company involved
University of Massachusetts Amherst,University of Wisconsin–Milwaukee,Texas A&M University,Texas Tech University,South Dakota State University
AI system involved
Navigate

1 source article · read the reporting →

WF-GF77UM31 Mar 2023

Turnitin's AI Detector Falsely Flags Student's Essay as AI-Generated

A Washington Post test of Turnitin's new AI writing detector found it erroneously flagged 8% of a high school student's original essay as likely generated by ChatGPT. The student, Lucy Goetz, had not used AI, raising concerns about false accusations of cheating. Turnitin acknowledged the issue and added a caution flag, but educators worry about the potential for baseless academic-integrity investigations. The incident highlights the challenges of detecting AI-generated text and the need for careful human review.

Company involved
Turnitin
AI system involved
Turnitin AI writing detector

1 source article · read the reporting →

WF-NCRTFN1 Jan 2020

Lockport City School District's Facial Recognition System Misidentified Black Faces and Weapons

Lockport City School District deployed SN Technologies' AEGIS face and weapons detection system in January 2020. Parents and the New York Civil Liberties Union allege the system misidentifies Black people more often than white people and falsely detects weapons such as broom handles. A lawsuit was filed against the New York State Education Department seeking to ban facial recognition in schools. SN Technologies denied misleading the district.

Company involved
Lockport City School District
AI system involved
AEGIS

1 source article · read the reporting →

WF-QY8DEQ26 Jun 2025

Hanoi students caught using AI to cheat in graduation exam

Two students in Hanoi used mobile phones to photograph questions from the national high school graduation exam and submitted them to AI apps like StudyX, Gemini, and ChatGPT for answers. Proctors detected the cheating, and the students were suspended. Hanoi police are investigating the incident, which has raised concerns about exam security and integrity. The students face disqualification and possible administrative or criminal penalties.

AI system involved
StudyX, Gemini, ChatGPT

2 source articles · read the reporting →

WF-R36DDB15 May 2023

Texas A&M Professor Uses ChatGPT to Falsely Accuse Students of Cheating

Jared Mumm, an instructor at Texas A&M University–Commerce, used ChatGPT to check if students' writing was AI-generated, leading him to accuse them of using the chatbot. He informed students they would receive an incomplete grade and those deemed guilty would get a zero, causing distress and temporarily withholding one student's diploma. The university investigated and stated that no students failed or were barred from graduating, and the professor is working individually with students to resolve the issue.

Company involved
Texas A&M University–Commerce
AI system involved
ChatGPT

5 source articles · read the reporting →

WF-RG29E91 Jul 2025

Researchers hide prompts to manipulate AI peer review

Nikkei found hidden prompts in 17 preprints on arXiv that instructed AI tools to give the papers positive reviews and ignore negatives. The manuscripts were linked to 14 academic institutions, including Waseda University, KAIST, Peking University, the National University of Singapore, the University of Washington and Columbia University. At least one paper was set to be withdrawn, while some researchers defended the prompts as a check on reviewers who improperly use AI.

Company involved
Multiple academic institutions
AI system involved
arXiv

1 source article · read the reporting →

WF-XBXRUJ18 Apr 2022

Intel and Class Technologies face criticism over emotion-detecting AI for students

Intel partnered with Class Technologies to use an AI system that analyses student emotions during Zoom classes to provide insights to teachers. Critics, including educator Todd Richmond, argued that facial expressions are not reliable indicators of internal states and that the system amounts to pseudoscience. The article reports these criticisms as allegations, not as proven fact. No specific incident of harm or regulatory action is reported.

Company involved
Intel
AI system involved
Class Technologies face-reading AI

10 source articles · read the reporting →

Chinese university deploys facial recognition for attendance monitoring

A university in eastern China has installed a facial recognition system at its entrance and in two classrooms to monitor student attendance and behaviour. The system automatically captures students' faces without their cooperation. The pilot project is intended to improve attendance rates. No specific incidents of harm have been reported.

10 source articles · read the reporting →

WF-XWUUFQ1 Mar 2025

Companies face AI deepfake job candidates for remote roles

US companies report a surge in fake job seekers using generative AI tools to fabricate identities, employment histories, and conduct deepfake video interviews for remote positions. Cybersecurity firms Pindrop and CAT Labs, along with BrightHire, describe incidents where scammers, including North Korean operatives, attempted to gain employment to install malware, demand ransoms, steal data, or collect salaries fraudulently. One candidate, 'Ivan X', was detected by Pindrop's video authentication tool after a recruiter noticed his facial expressions were out of sync with his words.

Company involved
Pindrop Security
AI system involved
video authentication program

1 source article · read the reporting →

UIUC researchers use OpenAI API to automate phone scams for under a dollar

Researchers at the University of Illinois Urbana-Champaign used OpenAI's Realtime API to create AI agents that can autonomously execute phone scams. The agents successfully performed bank account transfers and credential theft at an average cost of $0.75 per scam. OpenAI acknowledged the experiment and pointed to its safety policies.

Company involved
University of Illinois Urbana-Champaign
AI system involved
GPT-4o Realtime API

6 source articles · read the reporting →

WF-TRGJYR4 Sep 2020

University of Miami used surveillance to track student protesters

The University of Miami used video surveillance and possibly facial recognition technology to identify students who participated in a 'die-in' protest on September 4, 2020. The students were then summoned to a meeting with the dean of students. The university denied using facial recognition, but the police department's resume mentions its use. Students reported feeling anxious and watched.

Company involved
University of Miami

9 source articles · read the reporting →

WF-8VKXFD28 Jun 2020

UBC students raise concerns over Proctorio's privacy breach and discrimination

The University of British Columbia (UBC) uses Proctorio, an algorithmic test proctoring software, for remote exams. In June 2020, a UBC student reported an issue with Proctorio, and the company's CEO released the student's support chat logs, sparking privacy concerns. The AMS of UBC published an open letter alleging that Proctorio discriminates against students of colour, those with disabilities, and other groups by flagging 'abnormal' behaviours and denying access. The letter calls on UBC to end its contract with Proctorio and conduct an external audit.

Company involved
University of British Columbia
AI system involved
Proctorio

10 source articles · read the reporting →

WF-W8MY6X1 Sep 2020

Middle schooler beats Edgenuity grading algorithm to get perfect score

A seventh-grade student in the Los Angeles Unified School District received a failing grade on a history assignment graded by Edgenuity's automated scoring algorithm. With help from his mother, a history professor, he reverse-engineered the algorithm by writing a paragraph with relevant keywords and a jumble of words, earning a perfect score. The incident highlights concerns about the accuracy and fairness of automated grading systems in education.

Company involved
Los Angeles Unified School District
AI system involved
Edgenuity

10 source articles · read the reporting →

WF-JVU6VY1 Mar 2020

ProctorU threatens UC Santa Barbara faculty over privacy criticism

ProctorU, an online proctoring service, sent a legal threat letter to the University of California Santa Barbara faculty association after the association expressed concerns about ProctorU's data privacy policies. The letter, from ProctorU's lawyer, invoked defamation, copyright, and trademark claims, and was copied to state and federal prosecutors. The faculty association had asked the university to reconsider its relationship with ProctorU due to concerns about student data sharing.

Company involved
ProctorU
AI system involved
ProctorU

10 source articles · read the reporting →

WF-IL3CFJ1 Jul 2020

ProctorU data breach exposes 444,000 user records

ProctorU, an online exam proctoring service, confirmed a data breach after a threat actor leaked a database of user records on a hacker forum. The database contained email addresses, names, addresses, phone numbers, and hashed passwords for approximately 444,000 users, including students from universities such as UCLA, Princeton, and Harvard, as well as U.S. military members. ProctorU stated that the breach involved records from 2014 and that they are investigating the incident.

Company involved
ProctorU
AI system involved
ProctorU

8 source articles · read the reporting →

WF-XH2W9I1 Sep 2020

Proctortrack data breach exposed student data from online proctoring

Proctortrack, an online proctoring service used by universities, suffered a data breach in September 2020 when its source code was leaked online. An analysis by Consumer Reports found that the code contained hard-coded passwords and exposed the names and email addresses of over 150 students. The company acknowledged the leak but said no harm resulted. Students had been required to use the software, which performed facial recognition and recorded video during exams.

Company involved
Proctortrack
AI system involved
Proctortrack

10 source articles · read the reporting →

WF-PEFP2L8 Sep 2020

Proctorio's exam proctoring system allows human agents to review student feeds despite privacy claims

A security researcher analyzed Proctorio's Chrome extension and found evidence that the system allows human agents to review students' room scans and live ID checks, contrary to Proctorio's claims that only professors can access recordings. The system flags students based on behavioral metrics and can terminate exams. The researcher also raised concerns about discrimination against low-income students and privacy violations.

Company involved
Proctorio
AI system involved
Proctorio

10 source articles · read the reporting →

WF-II25VQ28 Jul 2020

ExamSoft failure during Michigan Bar Exam

On July 28, 2020, ExamSoft's software platform failed during the Michigan Bar Exam, preventing some test takers from completing the exam. ExamSoft posted a statement on X (formerly Twitter) with the hashtag #MichiganBarExam, but critics noted the company deleted and reposted the statement multiple times, allegedly to hide negative comments. The incident affected a group of examinees and caused disruption to their ability to take the exam.

Company involved
ExamSoft
AI system involved
ExamSoft platform

10 source articles · read the reporting →

WF-SD7T9128 Sep 2020

Student flagged by ProctorU for reading aloud during exam

A college student, Dana Jo, was flagged by ProctorU test proctoring software for talking during an exam, which she says was reading a question aloud. Her professor initially gave her a zero and placed an academic infraction on her record, jeopardizing her scholarships. After reviewing a video recording, the professor apologized, reinstated her grade, and removed the infraction. ProctorU's CEO stated that the incident highlights the importance of video recordings for review.

Company involved
University (not named)
AI system involved
ProctorU

5 source articles · read the reporting →

WF-JH5L2X26 Mar 2021

Teleperformance plans AI webcam surveillance for home-working staff

Teleperformance, a global call centre company, told some staff it would install AI-powered webcams to monitor home-working infractions such as eating, phone use, or leaving desks. The system would randomly scan for breaches and send alerts to managers. After the Guardian inquired, the company said the remote scans would not be used in the UK, but the plan raised concerns from unions and MPs about invasive surveillance.

Company involved
Teleperformance

10 source articles · read the reporting →

WF-PMLNUT17 Sep 2020

California bar exam facial recognition system fails to verify Arab-American student's identity

Ahmed Alamri, an Arab-American law student, was unable to register for the practice California bar exam because ExamSoft's facial recognition system repeatedly failed to recognize his face, citing poor lighting. Alamri attempted to verify his identity over 75 times in different rooms and lighting conditions without success. He and other students filed an emergency petition with the California Supreme Court, alleging that the system discriminates against people of color. The incident highlights concerns about bias in facial recognition technology used for exam proctoring.

Company involved
California State Bar
AI system involved
ExamSoft

10 source articles · read the reporting →

Cleveland State University's room scan requirement ruled unconstitutional

A federal judge ruled that Cleveland State University's requirement for a student to undergo a 360-degree room scan before an online exam was an unreasonable search under the Fourth Amendment. The student, enrolled at the public university, was told shortly before the exam that he would need to scan his private space. The court found that the university's justifications did not outweigh the privacy protections of the home. No final judgment or injunction has been issued yet.

Company involved
Cleveland State University

10 source articles · read the reporting →

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