The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

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66 incidents closest to “FICO Score” · matched on meaning · public reporting

Northeast Ohio man scammed out of $20,000 by deepfake Elton John video

A 71-year-old man in Northeast Ohio was scammed out of $20,000 after watching a deepfake video of Elton John on Instagram that falsely promised easy money through an online store. He was guided by two individuals posing as company representatives to open bank accounts and credit cards, which they then used to charge his cards. The victim, who was working part-time and seeking extra income, is now in debt and has returned to full-time work. One credit card company has credited $9,400, and he is working to recover the remaining funds.

1 source article · read the reporting →

CJEU rules Dun & Bradstreet must explain automated credit decisions under GDPR

A customer was refused a mobile phone contract because of an automated credit assessment by Dun & Bradstreet Austria. The customer took the case to court, which found that Dun & Bradstreet had infringed the GDPR by failing to provide meaningful information about the logic involved. The CJEU ruled that data controllers must explain automated decisions and that trade secrets cannot automatically override the right of access.

Company involved
Dun & Bradstreet Austria GmbH

7 source articles · read the reporting →

WF-UF6BMA1 Jan 2018

TransUnion AI tenant screening denied 75-year-old man apartment due to mistaken littering conviction

Chris Robinson, then 75, applied for a senior living apartment in California. The property manager used an AI screening program from TransUnion, which assigned him a low score based on a mistaken conviction for littering that belonged to a different person with the same name in Texas. Robinson lost the apartment and his application fee. A federal class-action lawsuit against TransUnion moved toward a $11.5 million settlement in 2023.

10 source articles · read the reporting →

WF-QKEZP51 Jan 2025

Scammers Use AI to Create Fake Joann Fabrics Websites to Steal Credit Card Data

After Joann Fabrics filed for bankruptcy in January 2025, scammers used AI to create impostor websites mimicking the retailer's site. These fake sites offered deep discounts to trick shoppers into providing credit-card information and personal data. Customers who placed orders never received products and had their payment information compromised. The incident highlights the growing use of AI by cybercriminals to create convincing fake websites.

2 source articles · read the reporting →

WF-T5ERDR1 Mar 2023

Bank of America Customer Targeted by AI Voice Deepfake Scam

Clive Kabatznik, a Florida investor, was targeted by scammers who used AI-generated voice deepfakes to impersonate him in calls to his Bank of America representative. The fraudsters attempted to trick the banker into transferring money, but the banker became suspicious and hung up. The bank reported the incident to its security team, and it took about 10 days for Mr. Kabatznik to re-establish contact with his banker. The incident highlights the growing threat of voice deepfakes in financial scams.

Company involved
Bank of America

2 source articles · read the reporting →

WF-DC7W6F1 Aug 2022

Hospital Denies Pain Medication to Patient Based on Narx Score

Elizabeth Amirault, a 34-year-old chronic pain patient, was denied narcotic pain medication during a hospital visit in Fort Wayne, Indiana, in August 2022. A nurse practitioner told her that her Narx Score, generated by Bamboo Health's NarxCare platform, was too high to prescribe opioids. The algorithm uses prescription drug monitoring data to assess risk of misuse, but critics say it can harm patients by cutting off needed care. Amirault believes her score was unfairly high due to her multiple surgeries and doctors.

AI system involved
NarxCare

3 source articles · read the reporting →

WF-DYR3NM1 Jun 2021

State Farm accused of algorithmic bias against Black homeowners

A class action lawsuit filed in Chicago alleges State Farm's automated claims processing system discriminates against Black policyholders. The suit claims Black customers are more likely to face additional paperwork and longer waits for claim approval than white customers, citing data from 800 homeowners. State Farm has stated it takes the filing seriously and is committed to fair treatment, while the plaintiffs seek to enjoin the current system and require audits.

Company involved
State Farm
AI system involved
automated claims processing system

2 source articles · read the reporting →

Apple Siri Settlement: How to Claim Up to $95 - Yahoo Finance

Apple Siri Settlement: How to Claim Up to $95 Yahoo Finance

Company involved
Apple
AI system involved
Siri

1 source article · read the reporting →

WF-ART4FW1 Feb 2026

Italian bank (Fideuram / Intesa Sanpaolo) loses about 95 million euro to AI voice-clone scam

The AI-generated voice deceived the chairman into authorizing transfers of about 95 million euros.

1 source article · read the reporting →

WF-9D8L0R21 Aug 2026

Capital Standard, LLC v. U.S. Bank National Association (CA Florida (2d)): AI-hallucinated content in court filing, Monetary Sanction; Adverse Costs…

The AI generated false legal citations that were included in a court filing, misleading the court.

1 source article · read the reporting →

Geico and other insurers charge higher premiums in minority neighborhoods than in white areas with similar risk

ProPublica's analysis of auto insurance premiums in California, Illinois, Texas and Missouri found that major insurers such as Geico, Allstate and Liberty Mutual charge minority neighborhoods up to 30% more than white areas with similar accident costs. The disparity is alleged to result from pricing algorithms that may inadvertently use zip code as a proxy for race. Otis Nash, a 26-year-old Chicagoan, pays $190.69 per month for Geico insurance while a white driver in a safer neighborhood pays $54.67. The insurers deny discrimination, stating they do not collect race data.

Company involved
Geico

5 source articles · read the reporting →

WF-YO5LY31 Jan 2022

CNAF algorithm flags single mother Juliette for welfare fraud investigation

In 2022, Juliette, a single mother on welfare in France, was flagged by CNAF's secretive fraud detection algorithm. A fraud investigator later determined she owed thousands of euros, which were deducted from her monthly payments. The algorithm, which scores half of France's population, is accused of discriminating against vulnerable people by using factors like single parenthood and low income.

Company involved
CNAF

10 source articles · read the reporting →

WF-C3J9XA9 May 2022

Upstart Holdings sued for securities fraud over AI model claims

Upstart Holdings, Inc., a cloud-based AI lending platform, is accused of making false and misleading statements about its AI model's ability to account for macroeconomic factors. The lawsuit, filed on May 13, 2022, alleges that the company's positive statements about its business were materially false. Investors suffered losses when Upstart's stock price fell 56% on May 9, 2022, after the company reduced its fiscal 2022 guidance.

Company involved
Upstart Holdings, Inc.
AI system involved
Upstart AI lending platform

10 source articles · read the reporting →

Instacart's rating and fraud detection system unfairly penalizes shoppers

Instacart shoppers allege that the company's automated rating and fraud detection system unfairly penalizes them for issues outside their control, such as customer fraud. The system assigns low ratings and blames shoppers for missing items, leading to reduced pay and deactivation. The Gig Workers Collective has sent an open letter to CEO Fidji Simo demanding changes including higher base pay, item commission, and occupational death benefits.

Company involved
Instacart

10 source articles · read the reporting →

WF-BZ7M5L1 Jan 2016

Tenant screening software denies housing to disabled Latino man in Connecticut

In 2016, Carmen Arroyo requested to move her disabled son Mikhail into a larger apartment in the same complex. The landlord, WinnResidential, used CoreLogic's CrimSafe tenant screening software, which flagged a dropped retail theft charge against Mikhail as disqualifying. The landlord rejected the application without explanation. Arroyo sued CoreLogic and WinnResidential under the Fair Credit Reporting Act and the Fair Housing Act, alleging that the software disproportionately excludes people of colour. The case was scheduled for trial in August 2021.

Company involved
WinnResidential
AI system involved
CrimSafe

10 source articles · read the reporting →

Verizon class action claims co. collects customer voiceprints through Voice ID - Top Class Actions

Collected and stored voiceprints of Verizon customers for account authentication.

Company involved
Verizon Communications Inc.
AI system involved
Voice ID

1 source article · read the reporting →

Class action claims Navy Federal allows AI co. to monitor, record calls - Top Class Actions

The system intercepted, recorded, and analyzed customer service calls without consent, affecting the privacy of callers.

Company involved
Navy Federal Credit Union
AI system involved
Verint Real-Time Agent Assist

1 source article · read the reporting →

State Farm hit with lawsuit over AI bias, discrimination and unpaid insurance claims - beinsure.com

Denied or canceled insurance policies and delayed claim payments to policyholders, disproportionately affecting Black and nonwhite, disabled, and abuse survivor policyholders.

Company involved
State Farm

1 source article · read the reporting →

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