The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

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92 incidents closest to “Featurespace Limited (UK company 05640420; subsidiary of Visa Inc.)” · matched on meaning · public reporting

DeepScore markets facial and voice analysis app for trustworthiness scoring despite experts' doubts

DeepScore, a Tokyo-based company, is marketing an app that uses facial and voice recognition to score people's trustworthiness for lenders and insurers in Japan, Indonesia, Vietnam and the Philippines. The company says the app can detect deception with 70 per cent accuracy, but researchers and privacy advocates say there is no reliable scientific basis for such judgments and warn of discrimination and privacy harms. The chief executive said the system is only one part of lenders' and insurers' decision-making and that people can choose not to use it. Critics respond that an unequal balance of power makes consent difficult.

Company involved
DeepScore
AI system involved
DeepScore

6 source articles · read the reporting →

WF-W32GV626 Apr 2023

Plastic Forte fined for using facial recognition on workers without notice

The Spanish data protection agency AEPD fined Plastic Forte, a plastics manufacturer in Alicante, €20,000 for using facial recognition to record employees' working hours without informing them. A worker requested information about his personal data and discovered the biometric processing. The company initially argued it was only for time tracking but later acknowledged responsibility, resulting in a reduced fine of €12,000. The AEPD deemed facial recognition for time control as highly intrusive and requiring prior impact assessment.

Company involved
Plastic Forte

7 source articles · read the reporting →

WF-VU5D658 Apr 2023

California regulator accuses Maxpread Technologies of using AI-generated fake CEO to scam investors

Maxpread Technologies allegedly used an AI-generated avatar to pose as its CEO in a YouTube video to deceive investors. The California DFPI issued cease and desist letters to Maxpread and four other companies for offering unqualified securities and making false promises. The regulator claims the companies promised high daily returns using AI trading, but these claims were false. Maxpread did not respond to requests for comment.

Company involved
Maxpread Technologies

8 source articles · read the reporting →

WF-J5IU7Z3 Dec 2024

FTC settles with IntelliVision over deceptive facial recognition claims

The Federal Trade Commission (FTC) took action against IntelliVision Technologies Corp. for making false, misleading, or unsubstantiated claims about its AI-powered facial recognition software. The company allegedly claimed its software had one of the highest accuracy rates on the market and was free of gender or racial bias, without supporting evidence. The FTC also alleged that IntelliVision did not train its software on millions of faces as claimed, but on images of approximately 100,000 individuals. Under a proposed consent order, IntelliVision is prohibited from making such misrepresentations without competent and reliable testing.

Company involved
IntelliVision Technologies Corp.
AI system involved
IntelliVision facial recognition software

9 source articles · read the reporting →

WF-UHO4KG31 Aug 2021

Met Police buys £3m retrospective facial recognition system

The Metropolitan Police Service (MPS) has awarded a £3 million, four-year contract to Northgate Public Services for a new retrospective facial-recognition (RFR) system to be deployed within three months. RFR processes biometric information from historic CCTV, social media, and other images to identify suspects and missing persons, operating retroactively unlike live facial recognition. The procurement was approved by the Mayor's Office for Policing and Crime in August 2021. The MPS states that human-in-the-loop decision-making will be used, but digital rights groups and a former biometrics commissioner have raised concerns about potential discrimination, overrepresentation of marginalised groups in watch lists, and lack of a legislative framework.

Company involved
Metropolitan Police Service
AI system involved
Retrospective facial-recognition software

9 source articles · read the reporting →

Face recognition bypass used to register shell companies for tax fraud in Shanghai

In a major tax fraud case in Shanghai, criminals used face recognition cracking techniques to register shell companies on government platforms. They purchased high-resolution photos and used apps to create fake videos, then used modified phones to bypass face recognition authentication. The scheme resulted in fraudulent invoices totaling over 500 million yuan. The case was prosecuted by the Shanghai procuratorate.

7 source articles · read the reporting →

Facial recognition cameras arrive in UK school canteens

Facial recognition cameras have been introduced in UK school canteens. The Financial Times reports on this development.

10 source articles · read the reporting →

WF-S2D5111 Nov 2020

Dahua facial recognition technology can sort by race and alert police when detecting Uighurs

Dahua Technologies, a Chinese surveillance camera company, developed facial recognition software that can classify individuals by race and send real-time warnings to police when it identifies Uighur people. Documents and code revealed the capability, though it is unclear if it has been deployed. Human rights advocates and Uighur individuals have expressed concern about potential surveillance and discrimination. The company did not respond to requests for comment.

Company involved
Dahua Technologies
AI system involved
Dahua facial recognition software

10 source articles · read the reporting →

N-Tech.lab's FindFace used to identify St Petersburg metro passengers without consent

Egor Tsvetkov photographed passengers on the St Petersburg metro without their permission and used N-Tech.lab's facial recognition service FindFace to match their faces to public Vkontakte profiles. He published the results in an art project called 'Your Face is Big Data', saying he wanted to show how 'digital narcissism' can lead to stalking. Privacy advocates said the project was ethically problematic because the subjects had not consented and their identities were exposed. FindFace had been launched by N-Tech.lab in February 2016.

Company involved
N-Tech.lab
AI system involved
FindFace

8 source articles · read the reporting →

WF-KPRZVQ1 Jan 2024

Met Police accessed PimEyes facial recognition site 2,000 times

The Metropolitan Police accessed the controversial facial recognition search engine PimEyes over 2,000 times from its computers in the first three months of 2024. The force stated that the hits did not necessarily mean searches were conducted, but after being alerted by i and Liberty Investigates, it blocked access to the site and strengthened safeguards. Privacy campaigners and MPs have raised concerns that the unregulated tool could be used for stalking and surveillance.

Company involved
Metropolitan Police Service
AI system involved
PimEyes

3 source articles · read the reporting →

Teleperformance deploys AI to neutralise Indian call centre agents' accents

Teleperformance, the world's largest call centre operator, has announced it is using AI from Sanas to modify the accents of its Indian employees in real time. The technology, called accent translation, aims to make agents sound more neutral to native English speakers. The company invested $13 million in Sanas and gained exclusive rights. No specific incident of harm has been reported.

Company involved
Teleperformance
AI system involved
Sanas AI

6 source articles · read the reporting →

Serco Leisure issued enforcement notices for unlawful biometric monitoring of employees

Serco Leisure and associated trusts used facial recognition and fingerprint scanning to monitor employee attendance at 38 leisure facilities. The ICO found they unlawfully processed biometric data of over 2,000 employees. Enforcement notices were issued ordering them to stop.

Company involved
Serco Leisure Operating Limited

8 source articles · read the reporting →

Hong Kong police arrest eight over deepfake bank account scam

Hong Kong police arrested eight people accused of running a scam ring that used deepfake images to bypass bank verification checks and open accounts. The deepfakes were created by merging scammers' faces with those on lost identity cards using artificial intelligence. The arrests were announced on 19 April 2025.

2 source articles · read the reporting →

BPI threatens legal action against AI voice platform Jammable over deepfake songs

The British Phonographic Industry has threatened legal proceedings against Jammable, an AI voice platform formerly known as Voicify, over its collection of deepfake songs. The trade association alleges that the platform's use of AI-generated voices imitating musicians such as Taylor Swift and Billie Eilish, and public figures such as Donald Trump and Narendra Modi, infringes artists' rights under the Copyright, Designs and Patents Act 1988. Jammable has rebranded and removed guides on making deepfakes following the letter before action, but no formal claim has yet been filed.

Company involved
Jammable
AI system involved
Voicify (now Jammable)

10 source articles · read the reporting →

WF-59AG1J1 Dec 2021

Worldcoin collected biometric data from poor villagers in Indonesia without informed consent

Worldcoin, a cryptocurrency startup, recruited users in developing countries by offering free cash in exchange for iris scans. The company used deceptive marketing, collected more personal data than acknowledged, and failed to obtain meaningful informed consent. Many users received worthless tokens instead of promised money. The company acknowledged some friction but continued its operations.

Company involved
Worldcoin
AI system involved
chrome orb

5 source articles · read the reporting →

WF-YRL6VW4 May 2025

Worldcoin halts ID verification in Indonesia after regulatory freeze

Worldcoin, the digital identity project developed by Tools for Humanity, voluntarily paused its identity verification services in Indonesia on May 5, 2025, following a regulatory freeze by the Ministry of Communication and Digital Application. The ministry acted after preliminary investigations found that operating companies lacked required electronic system provider licenses. Worldcoin uses its Orb device to scan faces and irises to create unique digital identities. The company said it is committed to addressing any regulatory shortcomings and awaits clearer guidance.

Company involved
Worldcoin
AI system involved
World ID

3 source articles · read the reporting →

WF-03V5V41 Jan 2021

PimEyes faces fine proceedings over biometric facial recognition in Baden-Württemberg

PimEyes, a facial recognition search engine, is accused of scraping images from the internet and processing biometric data without a valid legal basis under the GDPR. The data protection authority of Baden-Württemberg (LfDI) opened fine proceedings after it found PimEyes's response to its questions inadequate. PimEyes argues that the images it processes are publicly available and not personal data. The LfDI says the processing endangers citizens' rights and freedoms and is not covered by the GDPR exceptions.

Company involved
PimEyes
AI system involved
PimEyes

9 source articles · read the reporting →

WF-GEPFGZ1 Dec 2023

OpenDream AI art site allowed users to generate child sexual abuse material

OpenDream, an AI image generation platform, allowed users to generate and publicly display child sexual abuse material (CSAM) and non-consensual deepfakes from at least December 2023 until July 2024. The platform, operated by CBM Media Pte Ltd in Singapore, offered paid plans with NSFW prompts and models. Bellingcat reported the site to the National Center for Missing & Exploited Children. After Bellingcat's inquiry, the CSAM was removed from the site and search engines, and Google terminated OpenDream's AdSense account.

Company involved
CBM Media Pte Ltd
AI system involved
OpenDream

3 source articles · read the reporting →

DWP algorithm mistakenly flags 200,000 Housing Benefit claimants for fraud review

The UK Department for Work and Pensions (DWP) uses an algorithm to flag Housing Benefit claimants for possible fraud or error. According to a Big Brother Watch investigation, the algorithm has mistakenly flagged 200,000 innocent people, subjecting them to intrusive reviews. Only one in three flagged cases actually had errors, compared to two in three during the pilot. The DWP has spent £4.4 million on these pointless checks.

Company involved
Department for Work and Pensions (DWP)

6 source articles · read the reporting →

Chelmer Valley High School reprimanded for facial recognition DPIA failure

Chelmer Valley High School was issued a reprimand by the ICO for failing to complete a Data Protection Impact Assessment before introducing facial recognition technology for cashless catering. The reprimand was issued on 22 July 2024.

Company involved
Chelmer Valley High School

7 source articles · read the reporting →

DWP algorithm approved Kickstart gateways with no trading history or based abroad

An FE Week investigation found that the Department for Work and Pensions (DWP) approved dozens of companies as Kickstart gateways through automated due diligence checks using the Cabinet Office Spotlight Tool, although some had little or no trading history or were based abroad. The DWP said gateways were subject to stringent checks and later said human checks were also used. After the findings were shared with the Treasury and the DWP, the department stopped taking gateway applications and scrapped the requirement for small employers to use gateways from 3 February.

Company involved
Department for Work and Pensions
AI system involved
Cabinet Office Spotlight Tool

3 source articles · read the reporting →

WF-PECTZC3 Sep 2024

Dutch DPA fines Clearview AI €30.5 million for GDPR violations

The Dutch Data Protection Authority fined Clearview AI €30.5 million for creating an illegal database of biometric codes scraped from social media without consent. The regulator accused the company of failing to inform individuals about how their data is used and continuing violations after investigation. Clearview AI denies the allegations, stating it has no presence in the Netherlands or EU and that the fine is unenforceable.

Company involved
Clearview AI
AI system involved
Clearview AI facial recognition database

7 source articles · read the reporting →

WF-LIDYZZ1 Jan 2025

UK universities detect deepfake applicants in automated interviews

Some UK universities use Enroly's automated online interviews to screen international student applicants. Enroly detected about 30 cases of deepfake attempts out of 20,000 interviews during the January 2025 intake. The deepfakes used AI-generated images and audio to replace applicants' faces and voices. Enroly stated it caught the attempts using real-time detection methods.

Company involved
UK universities
AI system involved
Enroly

5 source articles · read the reporting →

WF-L7RQG21 Mar 2025

Singapore Firm Defrauded of $499K in Deepfake CEO Video Call Scam

In March 2025, a finance director at a multinational firm in Singapore authorised a US$499,000 payment during a Zoom call that appeared to include the company's CFO and other executives. The call was a deepfake, with AI-generated likenesses and voices. The fraudsters used the impersonation to request an urgent fund transfer for a purported acquisition. The company later discovered the deception and reported it to Singapore police.

2 source articles · read the reporting →

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