The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

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95 incidents closest to “Waymo One” · matched on meaning · public reporting

WF-TQUWY37 Jan 2026

Waymo passenger flees robotaxi stuck on Phoenix light rail tracks

A Waymo self-driving car mistakenly drove onto light rail tracks in Phoenix, forcing a passenger to flee the vehicle. The incident occurred near moving trains before the car continued along the tracks. Valley Metro confirmed it was notified and responded, and Waymo was contacted.

Company involved
Waymo
AI system involved
Waymo

1 source article · read the reporting →

WF-TTLKR63 Jun 2022

Cruise Recalls Self-Driving Software After San Francisco Crash Injures Two

In June 2022, a Cruise autonomous vehicle operating in San Francisco attempted an unprotected left turn and braked hard after incorrectly predicting an oncoming car would turn right. The other car continued straight and struck the Cruise vehicle, injuring a Cruise employee and a person in the other car. Cruise subsequently recalled the software on 80 vehicles, temporarily restricted left turns, and issued a software update to improve predictions. The US National Highway Traffic Safety Administration oversaw the recall.

Company involved
Cruise

7 source articles · read the reporting →

WF-U5J4RS17 May 2021

Waymo self-driving taxi blocks road after confusion with traffic cones

A Waymo self-driving taxi in Phoenix, Arizona, became confused by traffic cones closing a lane and stopped, blocking the road. The vehicle repeatedly drove away from roadside assistance dispatched to help, before a human driver took over. Waymo acknowledged the incident, stating that its remote guidance team provided incorrect instructions and that it has since improved its operational process. The passenger, who documented the event, said such mistakes are rare.

Company involved
Waymo
AI system involved
Waymo Driver

3 source articles · read the reporting →

WF-UJHJW38 Dec 2025

Man gets stuck in trunk of Waymo robotaxi in Los Angeles

A man jumped into the open trunk of a Waymo robotaxi in Los Angeles and became trapped. The next passenger discovered him upon the vehicle's arrival, and police removed the man. Waymo acknowledged the incident was unacceptable and said it is implementing changes to prevent similar occurrences. The event was captured on video and shared widely on social media.

Company involved
Waymo
AI system involved
Waymo robotaxi

1 source article · read the reporting →

WF-UJYS3M1 Jun 2025

Hellobike self-driving car injures two pedestrians in Zhuzhou

In June 2025, a Hellobike autonomous taxi in Zhuzhou, Hunan, veered off course and struck two pedestrians crossing the road, causing serious injuries. The company suspended its autonomous driving operations in Zhuzhou and Liyang following the crash. Reports suggest the vehicle may have lacked sufficient underside sensors, leading to detection failures. The incident is believed to be the first publicly known injury-causing crash involving a robotaxi in China.

Company involved
哈啰
AI system involved
哈啰自动驾驶 Robotaxi

4 source articles · read the reporting →

San Francisco residents lose sleep over Waymo cars honking at night

Residents of San Francisco's South of Market neighbourhood report being repeatedly woken up by driverless Waymo vehicles honking at each other in a nearby parking lot, particularly around 4 a.m. The cars appear to honk while manoeuvring into spaces in between rides. Waymo says it has identified the cause and is working on a fix.

Company involved
Waymo

2 source articles · read the reporting →

WF-VACBZ522 May 2022

Cruise driverless cars block traffic in San Francisco

On 22 May 2022, three driverless Cruise vehicles stopped in the middle of Masonic Avenue in San Francisco, blocking two lanes of traffic. The cars reportedly became confused and halted, causing disruption. The incident was shared on social media by a witness.

Company involved
Cruise

4 source articles · read the reporting →

WF-W2FDR42 Apr 2022

Cruise autonomous vehicle briefly evades police traffic stop

On April 2, 2022, a driverless Cruise taxi in San Francisco was pulled over by police for driving without headlights. The vehicle initially drove away before stopping at a safe location, confusing officers. Cruise stated the car yielded as programmed and no citation was issued. The incident highlights challenges of autonomous vehicles interacting with law enforcement.

Company involved
Cruise

5 source articles · read the reporting →

WF-QWGD1Q25 Jun 2015

Delphi denies near-miss between its self-driving car and Google's autonomous vehicle

Delphi Automotive initially reported a near-miss between its self-driving Audi Q5 SUV and a Google Lexus RX400h in Palo Alto, California. A Delphi executive claimed Google's car cut off the Delphi vehicle, which took evasive action. However, Delphi later denied the incident, stating the vehicles were a lane width apart and that both cars performed correctly. Google also confirmed the cars behaved appropriately in an ordinary driving scenario.

Company involved
Delphi Automotive
AI system involved
Delphi self-driving car (Audi Q5 SUV)

7 source articles · read the reporting →

WF-NA2P6C14 Dec 2016

California threatens legal action against Uber over self-driving cars without permit

Uber launched a pilot program of self-driving taxis in San Francisco without obtaining a required permit from the California DMV. Two of the vehicles were observed running red lights on the first day. The California attorney general threatened legal action unless Uber removes the cars from the road. Uber argued that its cars are not fully autonomous and therefore not subject to the permit requirement.

Company involved
Uber

10 source articles · read the reporting →

WF-3G1L4Z14 Feb 2016

Google self-driving car hits bus in first crash in which it was at fault

On 14 February 2016, a Google self-driving car sideswiped a public bus in Mountain View, California, in the first crash in which one of Google's autonomous vehicles was considered at fault. Google said the vehicle had tried to move around sandbags and struck the bus, and that the company bore some responsibility. No injuries were reported. Google said it had updated the vehicle's software to account for buses and other large vehicles.

Company involved
Google

10 source articles · read the reporting →

WF-0TNQZD17 Aug 2023

Cruise robotaxi hits San Francisco fire truck, one injured

A Cruise self-driving car collided with a San Francisco Fire Department truck that was responding to an emergency. The incident occurred on August 17, 2023, in the Tenderloin district. One passenger sustained non-severe injuries and was taken to hospital. Cruise acknowledged the crash and offered support to the rider.

Company involved
Cruise
AI system involved
Cruise self-driving car

10 source articles · read the reporting →

WF-E9JPAL26 Aug 2021

Toyota pauses self-driving bus service after hitting visually impaired athlete at Paralympics

Toyota suspended its e-Palette autonomous shuttle service at the Tokyo Paralympics after one of the vehicles struck Aramitsu Kitazono, a visually impaired judoka, while he was crossing a pedestrian crossing in the athletes' village. Kitazono suffered cuts and bruises and was unable to compete. Toyota's president apologized and admitted overconfidence in the technology, and the company is investigating the incident.

Company involved
Toyota
AI system involved
e-Palette

10 source articles · read the reporting →

WF-RK2OLR12 Oct 2021

Waymo vehicles repeatedly turn around on San Francisco dead-end street

Residents of a dead-end street in San Francisco's Richmond District say Waymo self-driving cars have been driving down their street and making U-turns every five minutes for six to eight weeks. The constant hum of the vehicles has become a nuisance for neighbours working from home. Waymo said the cars were obeying road rules, taking a U-turn due to Slow Streets signage on Lake, and that it continually adjusts to dynamic San Francisco road rules.

Company involved
Waymo
AI system involved
Waymo Driver

9 source articles · read the reporting →

California DMV suspends Cruise LLC driverless and deployment permits

The California Department of Motor Vehicles suspended Cruise LLC's autonomous vehicle deployment and driverless testing permits, saying the vehicles were not safe for public operation and that Cruise had misrepresented safety information. The suspension took effect immediately under California regulations. Cruise may apply to reinstate the permits once it satisfies the department's requirements. Its permit for testing with a safety driver was not affected.

Company involved
Cruise LLC

10 source articles · read the reporting →

Cruise alleged to rely on human operators for autonomous driving

A New York Times article alleged that Cruise's autonomous vehicles rely on human operators to achieve autonomous driving, with 1.5 workers per vehicle intervening every 2.5 to five miles. Cruise CEO Kyle Vogt responded on Hacker News, stating that remote assistance is used 2-4% of the time and that many sessions are resolved by the vehicle itself. The company declined an interview request from the NYT.

Company involved
Cruise
AI system involved
Cruise AV

9 source articles · read the reporting →

WF-Y2FJD79 Jun 2023

Cruise robotaxi appears to hinder emergency crews after San Francisco mass shooting

A Cruise autonomous vehicle appeared to block emergency crews responding to a mass shooting in San Francisco's Mission District on 9 June 2023. A police officer in video footage says the robotaxi was blocking emergency medical and fire vehicles. Cruise denied obstructing access and said an employee moved the vehicle within half an hour. San Francisco police said they were investigating.

Company involved
Cruise

10 source articles · read the reporting →

WF-YSKNCV6 Feb 2024

Waymo driverless car hits bicyclist in San Francisco intersection

On 6 February 2024, a Waymo driverless car collided with a bicyclist at a four-way intersection in San Francisco. The cyclist was obscured by a truck and the vehicle braked but could not stop in time. The cyclist sustained minor scratches and left the scene. Waymo stated it is contacting relevant authorities.

Company involved
Waymo

4 source articles · read the reporting →

Driver relying on "smart driving" on highway crashes after system suddenly disengages near truck

司机依赖“智驾 ”跑高速,逼近大货车时“智驾”突然退出引发车祸 - 手机新浪网

A driver was using a smart driving system on an expressway. As the vehicle approached a large truck, the system unexpectedly disengaged, leading to a crash.

1 source article · read the reporting →

WF-9XSD5E23 Jan 2026

Waymo self-driving car hits child near Santa Monica school, US opens probe

A Waymo autonomous vehicle struck a child crossing the street near an elementary school in Santa Monica, California, on 23 January 2026, during school drop-off hours. The child sustained minor injuries. The US National Highway Traffic Safety Administration (NHTSA) and the National Transportation Safety Board (NTSB) have opened investigations into the incident. Waymo stated that the child emerged suddenly from behind a double-parked SUV and that the vehicle braked, reducing speed from 17 mph to under 6 mph before contact, and that a computer model suggested a human driver would have also hit the child.

Company involved
Waymo
AI system involved
Waymo

2 source articles · read the reporting →

WF-MGXNBF1 Sep 2025

Waymo robotaxi investigated for failing to stop for school bus in Atlanta

An autonomous Waymo vehicle in Atlanta, Georgia, passed a stopped school bus with its stop arm and flashing red lights deployed, driving near students who were getting off the bus. The National Highway Traffic Safety Administration is investigating how Waymo's automated driving system performs around stopped school buses. No injuries were reported. Waymo said the bus had partially blocked the vehicle's exit, obscuring the bus's signals, and that it has since updated its software.

Company involved
Waymo
AI system involved
Waymo automated driving system

6 source articles · read the reporting →

WF-RV9WY55 Dec 2025

Hello robotaxi crash injures pedestrians in Zhuzhou, China

A Hello Inc. robotaxi struck and injured two pedestrians in Zhuzhou, China, on or around December 5, 2025. Footage showed bystanders and police lifting the vehicle to free a person trapped underneath. Hello has suspended autonomous-driving operations in Zhuzhou. Local police have not yet determined fault, and Hello has not commented. The crash follows a prior incident where a Hello robotaxi allegedly failed to stop after a collision.

Company involved
Hello Inc.
AI system involved
Hello Autonomous Driving

3 source articles · read the reporting →

WF-DXNU9O1 Aug 2025

Zoox recalls 332 robotaxis after self-driving cars veer into oncoming traffic

Zoox, Amazon's self-driving car company, recalled 332 robotaxis after they were found veering into oncoming traffic near intersections. The issue was first noticed in August 2025 when a car took a wide right turn crossing the center line. Zoox said no crashes or injuries occurred and fixed the problem with a software update. The National Highway Traffic Safety Administration confirmed the recall and is in ongoing discussions with Zoox.

Company involved
Zoox
AI system involved
Zoox robotaxis

6 source articles · read the reporting →

WF-4NBY2U13 May 2024

NHTSA investigation PE24016: Unexpected ADS behavior

Waymo's automated driving system exhibited unexpected behavior during driving.

Company involved
Waymo

1 source article · read the reporting →

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