The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

Clear

63 incidents closest to “benefind (Kentucky)” · matched on meaning · public reporting

WF-O8OTB421 May 2024

Eventbrite algorithm recommended illegal opioid sales to addiction recovery seekers

Eventbrite's recommendation algorithm promoted thousands of listings selling illegal prescription drugs like oxycodone and Xanax alongside addiction recovery events. The listings, which appeared in search results and related events, directed users to unlicensed online pharmacies. Eventbrite acknowledged the issue and removed the listings after WIRED alerted them.

Company involved
Eventbrite
AI system involved
Eventbrite recommendation algorithm

4 source articles · read the reporting →

WF-1UJHJB1 Jan 2019

Tennessee's TennCare Connect algorithm illegally denied thousands Medicaid benefits

A U.S. District Court judge ruled that Tennessee's TennCare Connect system, built by Deloitte for over $400 million, illegally denied thousands of low-income residents and people with disabilities Medicaid and disability benefits due to programming and data errors. The system automatically terminated coverage without properly considering eligibility for all available programs. A class action lawsuit filed in 2020 resulted in the ruling.

Company involved
TennCare (Tennessee Medicaid)
AI system involved
TennCare Connect

10 source articles · read the reporting →

WF-04DJR81 Jun 2020

Kmart's facial recognition system for refund fraud found unlawful by Privacy Commissioner

Kmart Australia deployed facial recognition technology in 28 stores from June 2020 to July 2022, capturing biometric data of every customer entering the stores and those at returns counters to detect refund fraud. The system collected sensitive information without notifying customers or obtaining their consent. The Australian Privacy Commissioner found that Kmart breached the Privacy Act, as the exemption for unlawful activity did not justify the indiscriminate and disproportionate collection of biometric data from thousands of individuals. Kmart has ceased using the system and cooperated with the investigation.

Company involved
Kmart Australia Limited

7 source articles · read the reporting →

WF-6ZX5HZ17 Jul 2026

Boone County Sheriff warns of AI voice impersonation scam

A Boone County resident received a phone call that appeared to be from their daughter's number, with an AI-generated voice claiming she had been kidnapped and demanding a ransom. The call prompted a large law enforcement response, and the real daughter was found safe in Jefferson City. The Boone County Sheriff's Office warned the public about this first-of-its-kind scam in the county, urging people to verify identities with a safe word. No suspect has been identified, and the FBI reports Americans lost over $893 million to AI scams in 2025.

2 source articles · read the reporting →

WF-GYY2DP5 Sep 2025

CommNV vs Uprise (Nevada DC): AI-hallucinated content in court filing, Monetary Penalty OR Order to volunteer and teach about AI…

The AI system generated fabricated legal citations that were included in a court filing, misleading the court and opposing counsel.

Company involved
Christopher Day

1 source article · read the reporting →

WF-BYJEU61 Dec 2024

Indiana sheriff's deputy facing over 400 felony charges after alleged Flock misuse - WKRC

The system tracked vehicle locations, enabling the deputy to stalk and intimidate family members, his wife, former girlfriends, and others.

Company involved
Hancock County Sheriff's Office
AI system involved
Flock

1 source article · read the reporting →

WF-3IBIIH10 Jul 2026

Del Biaggio v. Bansen (CA California (4d)): AI-hallucinated content in court filing, Monetary Sanction

The AI generated fake legal citations that were included in an appellate brief, affecting the court and the client.

Company involved
Carlton Floyd

1 source article · read the reporting →

WF-9D8L0R21 Aug 2026

Capital Standard, LLC v. U.S. Bank National Association (CA Florida (2d)): AI-hallucinated content in court filing, Monetary Sanction; Adverse Costs…

The AI generated false legal citations that were included in a court filing, misleading the court.

1 source article · read the reporting →

WF-QIPOTI21 May 2026

Jackie L. Miller v. Regions Bank (N.D. Alabama): AI-hallucinated content in court filing, DQ from case and court (6 months);…

Attorney H. Gregory Harp was sanctioned with a public reprimand, disqualification from the case, a six-month court suspension, and a bar referral for filing AI-hallucinated legal citations and deleting evidence.

Company involved
Regions Bank
AI system involved
ChatGPT

1 source article · read the reporting →

WF-IM3YHH8 Sep 2026

State ex rel. Steven Schnell v. Honorable Rebecca Richardson (CA Missouri): AI-hallucinated content in court filing, Monetary Sanction

The AI-generated fictitious case citations misled the court and caused opposing counsel to incur attorney's fees.

Company involved
Jenna Rohr Conley

1 source article · read the reporting →

WF-AJ803M10 Jul 2026

Marion Parnell, Jr. v. Florida Department of Corrections (11th Cir. CA): AI-hallucinated content in court filing, Brief partly Struck; Adverse…

The AI generated a court filing containing non-existent legal cases, misleading the court and opposing counsel.

1 source article · read the reporting →

Adoption algorithm Family-Match produced limited results in multiple states

The AI-powered adoption algorithm Family-Match, developed by Adoption-Share and designed by former eharmony researchers, has produced limited results in states where it was used. Social workers reported that the tool often matched children with unwilling families and failed to generate successful adoptions. Virginia, Georgia, and Tennessee dropped or paused the algorithm after trials, though some later resumed use. The algorithm's creator, Thea Ramirez, disputed the accounts and said the tool is a starting point for social workers.

Company involved
Adoption-Share
AI system involved
Family-Match

7 source articles · read the reporting →

Chester man wrongly accused of theft by Home Bargains face scan

Ian Clayton, 67, was wrongly accused of being a thief at a Home Bargains store in Chester after the store's facial recognition system, operated by Facewatch, flagged him as a shoplifter. The system incorrectly linked him to a theft he had no involvement in. Store staff asked him to leave in front of other customers, causing him emotional distress. Clayton contacted Facewatch, which removed his image and record after a review.

Company involved
Home Bargains
AI system involved
Facewatch

2 source articles · read the reporting →

WF-W4TQ2K1 Oct 2022

DOJ examines Allegheny County child welfare AI screening tool for disability bias

The Justice Department is scrutinizing the Allegheny Family Screening Tool, an AI system used by Allegheny County, Pennsylvania, to assess risk for families reported for child welfare concerns. A father with an intellectual disability, represented by attorney Robin Frank, filed a complaint alleging the algorithm discriminates against families with disabilities by using disability-related data points. The county denies awareness of concerns and says the tool helps predict risk, but critics argue it hardens bias. The DOJ's Civil Rights Division is investigating.

Company involved
Allegheny County Department of Human Services
AI system involved
Allegheny Family Screening Tool

5 source articles · read the reporting →

State Farm hit with lawsuit over AI bias, discrimination and unpaid insurance claims - beinsure.com

Denied or canceled insurance policies and delayed claim payments to policyholders, disproportionately affecting Black and nonwhite, disabled, and abuse survivor policyholders.

Company involved
State Farm

1 source article · read the reporting →

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