The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

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116 incidents closest to “NeoFace Watch” · matched on meaning · public reporting

DeepScore markets facial and voice analysis app for trustworthiness scoring despite experts' doubts

DeepScore, a Tokyo-based company, is marketing an app that uses facial and voice recognition to score people's trustworthiness for lenders and insurers in Japan, Indonesia, Vietnam and the Philippines. The company says the app can detect deception with 70 per cent accuracy, but researchers and privacy advocates say there is no reliable scientific basis for such judgments and warn of discrimination and privacy harms. The chief executive said the system is only one part of lenders' and insurers' decision-making and that people can choose not to use it. Critics respond that an unequal balance of power makes consent difficult.

Company involved
DeepScore
AI system involved
DeepScore

6 source articles · read the reporting →

WF-2ZNE3K8 Jan 2018

Huawei and Megvii tested Uyghur alarm facial recognition system

Huawei and Megvii conducted an interoperability test in 2018 that verified a 'Uyghur alarm' function in Megvii's facial recognition system, according to a confidential report found by IPVM. The system could identify Uyghur minorities and alert police. Huawei denied real-world application and deleted the report after IPVM inquired. Megvii denied targeting ethnic groups. The test report was publicly accessible on Huawei's European website.

Company involved
Huawei
AI system involved
Megvii Dynamic Face Recognition

10 source articles · read the reporting →

WF-4QF6KO26 May 2021

AI emotion-detection software tested on Uyghurs in Xinjiang

A software engineer alleged that AI-based emotion-detection cameras were installed in police stations in Xinjiang and tested on Uyghur detainees. The system, placed three metres from subjects, analysed facial expressions and skin pores to create a pie chart indicating emotional state, with red suggesting anxiety, which was used as an indication of guilt. The engineer claimed the software was intended for 'pre-judgement without any credible evidence'. Human Rights Watch described the material as shocking, and the Chinese embassy denied the existence of such technology.

Company involved
Chinese government
AI system involved
Emotion detection camera

10 source articles · read the reporting →

WF-CQ2Y4G1 Jan 2019

Serbia's Ministry of Interior deploys thousands of Huawei facial recognition cameras in Belgrade

In early 2019, Serbia's Ministry of Interior announced the deployment of a thousand smart surveillance cameras with facial and license plate recognition capabilities, supplied by Huawei, across Belgrade. The Ministry refused to release information about the project, citing confidentiality, and failed to conduct a legally required Data Protection Impact Assessment. Citizens responded by crowdsourcing camera locations via the hashtag #hiljadekamera and a website. The system remains in operation with no public debate or transparency.

Company involved
Ministry of Interior
AI system involved
Huawei smart surveillance cameras

10 source articles · read the reporting →

WF-4QOCOJ1 Nov 2020

Australian police trial facial recognition for COVID quarantine compliance

Australian police in New South Wales, Victoria, and Western Australia are trialling facial recognition software from Genvis to monitor people in home quarantine. Individuals are required to take selfies when randomly checked, and the software verifies their location and identity. Privacy advocates and the UN have raised concerns about surveillance overreach and potential human rights violations. The trials are voluntary, but critics warn of inaccuracies and mission creep.

Company involved
New South Wales Police Force, Victoria Police, Western Australia Police
AI system involved
Genvis facial recognition software

10 source articles · read the reporting →

WF-E6UIS121 Sep 2021

JR East scraps facial recognition plan for past offenders

JR East, a Japanese train operator, installed facial recognition cameras at stations to identify past offenders, named criminal suspects, and suspicious persons. After criticism over a lack of societal consent, the company announced on 21 September 2021 that it had unregistered past offenders from the system. The company stated it would reinstate the system once clearer guidelines are established. No actual harm was reported.

Company involved
JR East

7 source articles · read the reporting →

WF-J5IU7Z3 Dec 2024

FTC settles with IntelliVision over deceptive facial recognition claims

The Federal Trade Commission (FTC) took action against IntelliVision Technologies Corp. for making false, misleading, or unsubstantiated claims about its AI-powered facial recognition software. The company allegedly claimed its software had one of the highest accuracy rates on the market and was free of gender or racial bias, without supporting evidence. The FTC also alleged that IntelliVision did not train its software on millions of faces as claimed, but on images of approximately 100,000 individuals. Under a proposed consent order, IntelliVision is prohibited from making such misrepresentations without competent and reliable testing.

Company involved
IntelliVision Technologies Corp.
AI system involved
IntelliVision facial recognition software

9 source articles · read the reporting →

WF-UHO4KG31 Aug 2021

Met Police buys £3m retrospective facial recognition system

The Metropolitan Police Service (MPS) has awarded a £3 million, four-year contract to Northgate Public Services for a new retrospective facial-recognition (RFR) system to be deployed within three months. RFR processes biometric information from historic CCTV, social media, and other images to identify suspects and missing persons, operating retroactively unlike live facial recognition. The procurement was approved by the Mayor's Office for Policing and Crime in August 2021. The MPS states that human-in-the-loop decision-making will be used, but digital rights groups and a former biometrics commissioner have raised concerns about potential discrimination, overrepresentation of marginalised groups in watch lists, and lack of a legislative framework.

Company involved
Metropolitan Police Service
AI system involved
Retrospective facial-recognition software

9 source articles · read the reporting →

Face recognition bypass used to register shell companies for tax fraud in Shanghai

In a major tax fraud case in Shanghai, criminals used face recognition cracking techniques to register shell companies on government platforms. They purchased high-resolution photos and used apps to create fake videos, then used modified phones to bypass face recognition authentication. The scheme resulted in fraudulent invoices totaling over 500 million yuan. The case was prosecuted by the Shanghai procuratorate.

7 source articles · read the reporting →

WF-VIE4ZV13 Aug 2024

Deep-Live-Cam enables real-time face swapping, raising fraud concerns

A software package called Deep-Live-Cam has gone viral for enabling real-time face swapping on webcams using a single photo. The tool, which is free and open source, allows anyone to impersonate another person's appearance in a video chat, raising concerns about remote deception and fraud. The article notes that similar technology has been used in a $25 million heist in Hong Kong and in audio deepfake scams.

AI system involved
Deep-Live-Cam

7 source articles · read the reporting →

New Jersey court rules police must disclose facial recognition algorithms used to identify defendant

Francisco Arteaga was charged with armed robbery after a facial recognition search by the New York Police Department identified him as a possible match. The New Jersey police used this match to obtain witness identifications. Arteaga requested information about the facial recognition software, including its source code and error rate, but the trial court denied his request. The New Jersey appellate court ruled that the prosecution must disclose the algorithms, citing due process and the Brady rule.

Company involved
New Jersey Police

7 source articles · read the reporting →

WF-MP2GRE22 Aug 2024

360 Kid's Smartwatch gives racist response about Chinese people

A parent in Henan Province, China, asked a 360 Kid's Smartwatch whether Chinese are the smartest people in the world. The watch replied with racist insults and questioned China's Four Great Inventions. The company's founder acknowledged the issue, stating the answer was pulled from public internet content, and said the harmful information was removed and the software is being upgraded to an AI version.

Company involved
360 company
AI system involved
360 Kid's Smartwatch

4 source articles · read the reporting →

WF-QW10HJ9 Aug 2021

St. Louis police arrest man after facial recognition match without corroboration

Christopher Gatlin was arrested and jailed for an assault on a security guard after police used facial recognition software to identify him from a blurry surveillance image. The lead detective built a case against Gatlin despite the city's policy that AI results are nonscientific and should not be the sole basis for a decision. A witness was steered by officers to select Gatlin from a photo lineup, and the case was later dismissed after more than two years. Gatlin alleges wrongful arrest and has filed a lawsuit.

Company involved
St. Louis County Police Department
AI system involved
Unnamed facial recognition program

4 source articles · read the reporting →

WF-S2D5111 Nov 2020

Dahua facial recognition technology can sort by race and alert police when detecting Uighurs

Dahua Technologies, a Chinese surveillance camera company, developed facial recognition software that can classify individuals by race and send real-time warnings to police when it identifies Uighur people. Documents and code revealed the capability, though it is unclear if it has been deployed. Human rights advocates and Uighur individuals have expressed concern about potential surveillance and discrimination. The company did not respond to requests for comment.

Company involved
Dahua Technologies
AI system involved
Dahua facial recognition software

10 source articles · read the reporting →

N-Tech.lab's FindFace used to identify St Petersburg metro passengers without consent

Egor Tsvetkov photographed passengers on the St Petersburg metro without their permission and used N-Tech.lab's facial recognition service FindFace to match their faces to public Vkontakte profiles. He published the results in an art project called 'Your Face is Big Data', saying he wanted to show how 'digital narcissism' can lead to stalking. Privacy advocates said the project was ethically problematic because the subjects had not consented and their identities were exposed. FindFace had been launched by N-Tech.lab in February 2016.

Company involved
N-Tech.lab
AI system involved
FindFace

8 source articles · read the reporting →

WF-YNC84Z9 Jul 2019

Facial recognition system falsely detains woman in Copacabana, Rio de Janeiro

A facial recognition system deployed by the Military Police of Rio de Janeiro in Copacabana falsely identified a local resident as a wanted fugitive. The system flagged the woman with a 70% probability match, leading police to detain her for over an hour before realising the error. The police spokesperson acknowledged the system's statistical error rate and stated that officers attempt to verify identities on site. The incident is one of several false positives reported with the system.

Company involved
Polícia Militar do Rio de Janeiro

10 source articles · read the reporting →

WF-KBL3YD15 Oct 2019

Hive Box Facial-Recognition Lockers Hacked by Children Using Photos

Fourth-grade students in Jiaxing, China, demonstrated that Hive Box's facial-recognition smart lockers could be opened with a printed photo. The company, which operates a large network of delivery lockers, acknowledged the flaw and suspended the beta feature. The incident raised concerns about the security of facial recognition technology.

Company involved
Hive Box

1 source article · read the reporting →

WF-TBQN8B18 Nov 2020

Ugandan police accused of using Huawei facial recognition to arrest protesters

The Ugandan police are accused of using a facial recognition system supplied by Huawei to track, arrest and torture anti-government protesters. The police confirmed they used images from the surveillance system to identify and detain more than 836 people involved in protests on November 18-19, 2020. Over 50 people were killed during the demonstrations. Critics say the system is unregulated and invades privacy.

Company involved
Ugandan Police

10 source articles · read the reporting →

WF-IBMH5N1 Jan 2011

NYPD uses facial recognition to identify crime suspects since 2011

The New York City Police Department has used facial recognition technology since 2011 to compare images from criminal investigations with lawfully possessed arrest photos. The system generates possible matches that are then reviewed by human investigators before being used as leads. The NYPD states that no one has been arrested solely based on a facial recognition search and that it knows of no false arrests from such matches, though studies have found accuracy variations for certain demographic groups.

Company involved
New York City Police Department
AI system involved
Facial recognition

8 source articles · read the reporting →

WF-DLNNBB1 Jan 2015

French police secretly used Briefcam facial recognition since 2015

The French National Police has been using Briefcam's Video Synopsis software since 2015, according to internal documents obtained by Disclose. The software, which includes facial recognition capabilities, was deployed without the required data protection impact assessment or notification to the CNIL. The Ministry of the Interior concealed the use of this tool for eight years. The police hierarchy allegedly used the software for facial recognition without judicial requisition, and the DGPN did not respond to requests for comment.

Company involved
French National Police
AI system involved
Briefcam Video Synopsis

10 source articles · read the reporting →

WF-8UTONQ22 Dec 2019

Delhi Police use facial recognition to screen PM Modi rally attendees

Delhi Police used an Automated Facial Recognition System (AFRS) to screen crowds at Prime Minister Narendra Modi's rally on December 22, 2019. The system, originally installed to find missing children, was used to identify possible disruptions. Privacy advocates called the move illegal and unconstitutional, saying it amounts to mass surveillance. Police defended the use, citing credible intelligence about possible disruptions.

Company involved
Delhi Police
AI system involved
Automated Facial Recognition System (AFRS)

6 source articles · read the reporting →

WF-0MLTX024 Jul 2021

Developer iperov releases DeepFaceLive real-time face-swap AI on GitHub

The developer iperov has published DeepFaceLive, a neural network for real-time face swapping, on GitHub. The tool automatically replaces a user's face in live streams and video calls with a nonexistent model or a celebrity, and the installation instructions are simple. The developer claims 95% of deepfakes on YouTube were made with the related DeepFaceLab. No specific harm is reported, but the article highlights the tool's potential for misuse.

Company involved
iperov
AI system involved
DeepFaceLive

7 source articles · read the reporting →

WF-PQKZOM1 Jan 2016

Vumacam's AI CCTV system flagged 28 black people as suspicious in Johannesburg suburbs

In Johannesburg suburbs, Vumacam's AI-powered CCTV network using iSentry software flagged 28 black individuals as 'suspicious' in a shift report, according to a 2019 article. The system, deployed by private security firms, uses video analytics to detect abnormal behavior and alerts security guards. The article alleges that the system disproportionately targets people of color, reflecting racial bias in a racially divided country.

Company involved
Vumacam
AI system involved
iSentry

6 source articles · read the reporting →

Tencent launches Zero-Point Cruise facial recognition to enforce night-time game curfew

Tencent has introduced a feature called Zero-Point Cruise in its games, which subjects accounts registered as adults that play at night beyond a set time to facial recognition. Anyone who refuses or fails the verification is treated as a minor and logged out. Tencent says this is intended to stop children using adult identities to evade the game curfew, and that adults who mistakenly refuse can wait for the next authentication.

Company involved
Tencent
AI system involved
零点巡航 (Zero-Point Cruise)

10 source articles · read the reporting →

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