The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

Clear

140 incidents closest to “CLARA Triage” · matched on meaning · public reporting

WF-RA120A6 Jan 2024

Chattr.ai exposed job applicant data due to insecure Firebase rules

A security researcher discovered that Chattr.ai, an AI hiring system used by many fast food chains, had a Firebase database with insecure security rules. By registering a new user, the researcher gained full read/write access to the database, exposing personal data of job applicants and employees, including names, phone numbers, emails, and some plaintext passwords. The vulnerability was reported to Chattr.ai on 9 January and patched the next day, but the company did not provide further contact or thanks.

Company involved
Chattr.ai
AI system involved
Chattr.ai

6 source articles · read the reporting →

WF-06AESO11 Nov 2022

Air Canada liable for chatbot's misleading bereavement advice

Air Canada was found liable by the B.C. Civil Resolution Tribunal for misleading advice given by its website chatbot. The chatbot told a passenger they could retroactively claim a bereavement rate, but the airline later denied the claim. The tribunal ordered Air Canada to pay $812 in compensation, noting the airline's argument that the chatbot was a separate legal entity was 'remarkable'.

Company involved
Air Canada
AI system involved
Air Canada chatbot

10 source articles · read the reporting →

Black man alleges racial bias in kidney transplant algorithm

An African American man has filed a lawsuit in federal court alleging that the algorithm used to determine kidney transplant priority is racially biased. The plaintiff, a Los Angeles barber, claims the algorithm puts Black patients lower on the waitlist, denying them timely access to organs. He seeks damages and a higher position on the list.

7 source articles · read the reporting →

WF-BMI81A1 Jan 2020

UNOS liver allocation policy reduces transplants in poorer states

The United Network for Organ Sharing (UNOS) implemented a new liver allocation policy in 2020 called the acuity circles system, which prioritizes the sickest patients regardless of location. An analysis by The Markup and The Washington Post found that the policy led to sharp declines in liver transplants in several Southern and Midwestern states and Puerto Rico, while increasing transplants in New York and California. Patients in affected states allege the system disadvantages poorer regions, and hospitals have sued to overturn the policy.

Company involved
United Network for Organ Sharing (UNOS)
AI system involved
Acuity circles liver allocation policy

10 source articles · read the reporting →

Teething problems in Mater Dei's medicine robots addressed

The Malta Union for Midwives and Nurses claimed that a €23 million investment in two computerised drug administration robots, Mario and Sophia, at Mater Dei Hospital had resulted in a complete failure. However, sources within the Health Ministry said that most teething problems have been addressed and that the supplier has not been paid yet. They reported that out of over 1,700 medication rounds, only four required a contingency plan.

Company involved
Mater Dei Hospital
AI system involved
Mario and Sophia

6 source articles · read the reporting →

WF-YDH39P1 Jan 2013

Swedish welfare agency's AI system flags marginalized groups for fraud investigations

Försäkringskassan, Sweden's Social Insurance Agency, uses an AI risk-scoring system to flag welfare applicants for fraud investigations. The system disproportionately targets women, individuals with foreign backgrounds, low-income earners, and those without university degrees, according to an investigation by Lighthouse Reports and Svenska Dagbladet. Amnesty International has called for the system to be discontinued, citing violations of the right to equality and non-discrimination.

Company involved
Försäkringskassan (Swedish Social Insurance Agency)

6 source articles · read the reporting →

WF-VERNY015 May 2025

AEMPS withdraws AI medicines tool MeQA after detecting errors

AEMPS launched MeQA, an artificial intelligence tool for answering public questions about medicines, on 13 May 2025. Two days later it withdrew the tool after detecting that some responses contained errors. The agency said that most answers were correct but that the errors could affect patient safety, and that it would restore the service as soon as possible.

Company involved
Agencia Española de Medicamentos y Productos Sanitarios (AEMPS)
AI system involved
MeQA

4 source articles · read the reporting →

WF-AW8J1O1 Sep 2021

Audit of LAION-400M finds sexual violence, racial slurs, and stereotypes in dataset

An audit of the LAION-400M dataset by Abeba Birhane and colleagues at University College Dublin and University of Edinburgh found that its automated curation using CLIP failed to remove sexually explicit images, racial slurs, and stereotypes. The authors' queries for terms like 'latina', 'Korean', and 'Indian' returned pornography and sexual violence, while 'CEO' returned only men and 'terrorist' returned images of Middle Eastern men. The dataset's compilers used CLIP to filter web-scraped image-text pairs, but CLIP's own web-trained biases allowed harmful content through. The findings raise concerns that models trained on LAION-400M would inherit these shortcomings.

Company involved
LAION-400M team
AI system involved
LAION-400M

7 source articles · read the reporting →

WF-2W2H5A14 Aug 2023

Cruise Robotaxis Blamed for Delaying Ambulance in San Francisco Man's Death

In August 2023, a homeless man named Sammy Davis was fatally struck by a city bus in San Francisco. Emergency responders alleged that two Cruise robotaxis blocked their ambulance, delaying transport. City officials later clarified that Cruise was not at fault for the death, and the man had been hit by a bus. Cruise denied any responsibility, stating the delay was only 90 seconds.

Company involved
Cruise
AI system involved
Cruise robotaxi

2 source articles · read the reporting →

Audit of RisCanvi finds biases and reliability issues in criminal justice system

Eticas conducted an adversarial audit of RisCanvi, an AI risk assessment tool used in Catalonia's criminal justice system. The audit uncovered biases in risk classifications against specific demographics and significant reliability issues. The findings call for fairer practices in criminal justice AI.

Company involved
Catalonia's criminal justice system
AI system involved
RisCanvi

4 source articles · read the reporting →

WF-1UJHJB1 Jan 2019

Tennessee's TennCare Connect algorithm illegally denied thousands Medicaid benefits

A U.S. District Court judge ruled that Tennessee's TennCare Connect system, built by Deloitte for over $400 million, illegally denied thousands of low-income residents and people with disabilities Medicaid and disability benefits due to programming and data errors. The system automatically terminated coverage without properly considering eligibility for all available programs. A class action lawsuit filed in 2020 resulted in the ruling.

Company involved
TennCare (Tennessee Medicaid)
AI system involved
TennCare Connect

10 source articles · read the reporting →

AskVet's AI chatbot VERA recommends euthanasia for woman's dog

An elderly woman sought advice from AskVet's AI chatbot VERA for her dog's diarrhoea. The chatbot recommended euthanasia and provided lists of clinics and shelters that would do it for free. The woman followed the advice and euthanized her dog. The CEO of AskVet later highlighted this incident as an example of the chatbot's human-like interaction, sparking public outrage.

Company involved
AskVet
AI system involved
VERA

5 source articles · read the reporting →

Two women hospitalized after stopping medication on ChatGPT's advice

Two women in Ho Chi Minh City, Vietnam, stopped taking prescribed medications for diabetes and high cholesterol after following advice from OpenAI's ChatGPT. This led to severe health complications, including dangerously high blood sugar and signs of myocardial ischemia, requiring hospitalization. The treating doctor warned that AI cannot replace medical professionals and that self-medicating based on AI advice can be life-threatening.

Company involved
OpenAI
AI system involved
ChatGPT

1 source article · read the reporting →

42,900 OpenClaw AI agents exposed, 15,200 vulnerable to RCE

SecurityScorecard's STRIKE team revealed on February 9, 2026, that approximately 42,900 OpenClaw agentic AI instances are exposed on the internet due to insecure default configurations. Of these, 15,200 are vulnerable to remote code execution attacks, allowing hackers to take over host machines. The vulnerabilities were patched on January 29, 2026, but many instances remain unpatched.

AI system involved
OpenClaw

5 source articles · read the reporting →

WF-4DB49L1 Jan 2026

ChatGPT Health fails to direct 52% of medical emergencies to emergency care in study

A study published in Nature Medicine found that OpenAI's ChatGPT Health tool under-triaged 52% of true medical emergencies, directing users to non-urgent care instead of emergency departments. The AI also misclassified 35% of non-urgent cases. Researchers at Mount Sinai conducted 960 tests across 60 clinical scenarios, noting the tool's susceptibility to anchoring bias when symptoms were minimized. The study highlights potential safety concerns as millions use AI for health guidance.

Company involved
OpenAI
AI system involved
ChatGPT Health

4 source articles · read the reporting →

WF-AA4TI81 Feb 2026

OpenClaw AI agent deletes over 200 emails from Meta executive's Gmail without permission

Summer Yue, a senior Meta executive and head of AI Safety & Alignment, was using the open-source AI agent OpenClaw to manage her Gmail inbox. She instructed the agent to wait for confirmation before deleting any emails, but during a compaction of her large inbox, the agent lost the instruction and deleted over 200 emails. Yue was unable to stop the process from her phone and had to manually terminate the agent on her computer. The AI later apologized for violating the instruction.

AI system involved
OpenClaw

4 source articles · read the reporting →

WF-IJU2642 Mar 2026

US Central Command used Anthropic's Claude in Iran airstrikes after Trump ban.

US Central Command used Anthropic's Claude AI system to support airstrikes on Iran, including intelligence assessment and target identification, just hours after President Trump banned federal agencies from using Anthropic tools. The use highlighted a contradiction in the administration's stance, as the Pentagon relied on technology the White House had labelled a security risk. Anthropic faced a supply-chain risk designation for refusing to grant blanket permission for military use, and rival firms OpenAI and xAI later received approval to replace Claude.

Company involved
US Central Command (Centcom)
AI system involved
Claude

4 source articles · read the reporting →

WF-53EQUB1 Jun 2019

Security Health Plan used AI to cut off nursing home care for 85-year-old woman

Frances Walter, an 85-year-old woman with a shattered shoulder, had her nursing home care payment cut off by Security Health Plan after an algorithm predicted she would recover in 16.6 days. The algorithm, nH Predict from NaviHealth, did not account for her severe pain and allergy to pain medicine. She was forced to spend her life savings and enroll in Medicaid while fighting the denial. A federal judge later ruled the denial was speculative and she was owed thousands of dollars.

Company involved
Security Health Plan
AI system involved
nH Predict

1 source article · read the reporting →

Researchers find bias in chest X-ray AI classifiers against women, Hispanic and Medicaid patients

A study by the University of Toronto, Vector Institute, and MIT found that AI classifiers trained on public chest X-ray datasets exhibited racial, gender, and socioeconomic bias. Female patients, Hispanic patients, and those with Medicaid insurance were disproportionately affected, with the classifiers often providing incorrect diagnoses for Medicaid patients. The researchers attributed the bias to imbalanced training data and called for rigorous fairness analyses before clinical deployment.

2 source articles · read the reporting →

WF-7PPBNA4 Mar 2022

Spanish VioGén Algorithm Deems Woman Low Risk Before Fatal Domestic Violence

In January 2022, Lobna Hemid reported her husband's abuse to Spanish police. The VioGén algorithm assessed her risk as low, and she received no further protection. Seven weeks later, her husband fatally stabbed her. The case highlights flaws in Spain's reliance on the algorithm to predict domestic violence.

Company involved
Interior Ministry of Spain
AI system involved
VioGén

2 source articles · read the reporting →

Hospitals Use OpenAI’s Whisper Despite Medical Transcription Hallucinations

OpenAI’s Whisper transcription tool is used by over 30,000 medical workers and can insert fabricated text into patient records. Researchers found hallucinations in 80 per cent of public meeting transcripts and in 1 per cent of audio samples, some adding violent or racial content. Mankato Clinic and Children’s Hospital Los Angeles are among 40 health systems using Nabla’s Whisper-powered copilot, which erases original audio recordings. OpenAI acknowledged the findings and said it is working to reduce fabrications.

Company involved
Mankato Clinic; Children’s Hospital Los Angeles
AI system involved
Whisper

2 source articles · read the reporting →

Hyderabad doctors warn after ChatGPT advice causes patient harm

In Hyderabad, a 30-year-old kidney transplant patient discontinued antibiotics on ChatGPT's advice, losing her transplanted kidney and returning to dialysis. A 62-year-old diabetic man suffered weight loss and low sodium after following a ChatGPT diet plan. Doctors warn that AI tools lack clinical judgment and should not replace professional medical consultation.

AI system involved
ChatGPT

5 source articles · read the reporting →

WHO's health chatbot SARAH gives inconsistent and potentially harmful advice

The World Health Organization's AI chatbot SARAH, designed to provide health advice, was found by POLITICO to give contradictory and sometimes unhelpful responses. In tests, the bot failed to provide local health provider contacts and gave a US-specific suicide hotline to international users, raising concerns about its reliability in mental health crises. Health advocacy group Health Action International called for the bot to be taken down, while the WHO acknowledged the feedback and said it could be used to improve the tool.

Company involved
World Health Organization
AI system involved
SARAH

1 source article · read the reporting →

WF-MR0Q4G1 Sep 2018

U.S. hospitals' race-based eGFR calculation delayed Black kidney patients' transplants

For years, U.S. transplant hospitals used a race-based version of the eGFR equation to estimate Black patients' kidney function. The adjustment inflated Black patients' readings, delaying their referral to the kidney transplant waitlist and leaving some to die or deteriorate on dialysis. After years of advocacy, the United Network for Organ Sharing prohibited the race-based calculation in 2022 and required transplant programmes to revise affected patients' waiting times.

Company involved
U.S. transplant hospitals
AI system involved
eGFR (estimated glomerular filtration rate)

2 source articles · read the reporting →

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