The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

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140 incidents closest to “LexisNexis Risk Solutions (RELX PLC subsidiary); exact US legal entity not verified” · matched on meaning · public reporting

WF-OUDOEJ14 Sep 2026

Henry v. Long Island University (E.D. New York): AI-hallucinated content in court filing, Two-year filing-disclosure sanction

The court granted a motion to dismiss and imposed sanctions on plaintiff's counsel for submitting a brief with AI-hallucinated fake cases.

1 source article · read the reporting →

WF-PC7X5F12 Aug 2026

JMOR Properties v. Artist Alley Townhomes et al. (CA Florida (4d)): AI-hallucinated content in court filing, Bar Referral

The AI generated fabricated legal citations that were included in a court filing, affecting the court and the opposing party.

1 source article · read the reporting →

New Jersey court rules police must disclose facial recognition algorithms used to identify defendant

Francisco Arteaga was charged with armed robbery after a facial recognition search by the New York Police Department identified him as a possible match. The New Jersey police used this match to obtain witness identifications. Arteaga requested information about the facial recognition software, including its source code and error rate, but the trial court denied his request. The New Jersey appellate court ruled that the prosecution must disclose the algorithms, citing due process and the Brady rule.

Company involved
New Jersey Police

7 source articles · read the reporting →

WF-E49EWD9 Sep 2026

Beus Gilbert PLLC v. Brigham Young University et al. (D. Utah): AI-hallucinated content in court filing, Two AI-ethics CLE courses;…

The AI system generated fake legal citations that were included in a court filing, misleading the court and opposing counsel.

1 source article · read the reporting →

WF-F7YECE5 May 2026

Jessica Fuller v. Hyde School, et al. (D. Maine): AI-hallucinated content in court filing, CLE; Firm procedures and certification; Serve…

The AI generated fictitious legal citations that were submitted to the court in a legal filing.

AI system involved
ChatGPT or Claude

1 source article · read the reporting →

WF-7BPMKL2 Jun 2026

Reaves Law Firm, PLLC v. Baker, Donelson, Bearman, Caldwell & Berkowitz, PC, et al. (W.D. Tennessee): AI-hallucinated content in court…

The AI generated fictitious legal authorities and arguments that were filed in a court motion, misleading the court and opposing counsel.

Company involved
Reaves Law Firm, PLLC

1 source article · read the reporting →

WF-AJLVH75 Aug 2026

Southland Homes & Real Estate and Investment, LLC v. Lam (SC California): AI-hallucinated content in court filing, Monetary Sanctions; Bar…

The AI system generated legal briefs containing fabricated case citations, which were filed in court, affecting the court and the opposing party.

1 source article · read the reporting →

WF-2ABL3N30 Nov 2023

Bavarian police test Palantir data mining with real personal data

The Bavarian State Criminal Police Office (LKA) has been testing Palantir's data mining software, called VeRa, with real personal data for months. The Bavarian data protection commissioner only learned of the test through a media inquiry and has announced a review. The Interior Ministry claims the test is lawful under current law, but critics argue a legal basis is missing.

Company involved
Bayerisches Landeskriminalamt
AI system involved
VeRa

7 source articles · read the reporting →

Judge rules lawsuit over UnitedHealth’s AI care denials can move forward - STAT

The system denied necessary medical care to Medicare Advantage beneficiaries.

Company involved
UnitedHealth Group

1 source article · read the reporting →

WF-LN1XAB1 Jan 2021

California EDD's automated fraud detection wrongly suspended 600,000 legitimate unemployment claims

In January 2021, the California Employment Development Department used Thompson Reuters automated batch review software to flag 1.1 million unemployment claims as potentially fraudulent. EDD stopped payments on those claims without prior notice. Later, over 600,000 were confirmed as legitimate after claimants used ID.me to verify their identity. The incident highlights the trade-off between fraud prevention and timely benefit access.

Company involved
California Employment Development Department (EDD)
AI system involved
Thompson Reuters Automated Batch Review

7 source articles · read the reporting →

BC Tribunal Confirms Companies Remain Liable for AI Chatbot-Created Information - Lexology

The AI chatbot provided inaccurate information to a user.

1 source article · read the reporting →

Serco Leisure issued enforcement notices for unlawful biometric monitoring of employees

Serco Leisure and associated trusts used facial recognition and fingerprint scanning to monitor employee attendance at 38 leisure facilities. The ICO found they unlawfully processed biometric data of over 2,000 employees. Enforcement notices were issued ordering them to stop.

Company involved
Serco Leisure Operating Limited

8 source articles · read the reporting →

EvenUp AI errors in personal injury demand letters lead to scrutiny

EvenUp, a legal tech startup valued at $1 billion, uses AI to draft personal injury demand letters. Former employees revealed that the AI system frequently makes errors, including missing injuries and fabricating medical conditions. The company defends its hybrid approach with human oversight, but critics allege overpromised AI capabilities.

Company involved
EvenUp

6 source articles · read the reporting →

WF-MCOWG76 May 2025

California judge sanctions law firms for using AI to generate fake legal citations

Two law firms submitted a supplemental brief containing fake legal citations generated by AI systems including Google Gemini and Westlaw's CoCounsel. Judge Michael Wilner imposed $31,000 in sanctions after discovering the citations were fabricated. The lawyers admitted using AI without proper review or disclosure.

Company involved
K&L Gates
AI system involved
Google Gemini, Westlaw Precision with CoCounsel

5 source articles · read the reporting →

Andrea Bartz and others sue Anthropic PBC over copyright

In August 2024, Andrea Bartz, Kirk Wallace Johnson and Charles Graeber filed a lawsuit against Anthropic PBC in the US District Court for the Northern District of California. The complaint alleges copyright infringement under 17 U.S.C. § 501. Anthropic waived service, and the case was assigned to the court.

Company involved
Anthropic PBC

8 source articles · read the reporting →

WF-C7X63S22 Jul 2024

Condé Nast accuses Perplexity of plagiarism in cease-and-desist letter

Condé Nast, the media conglomerate, sent a cease-and-desist letter to AI search startup Perplexity, accusing it of plagiarism for using content from its publications in AI-generated responses without permission. The letter demands that Perplexity stop using the content. Perplexity has been criticized for ignoring robots.txt and scraping content. The incident highlights ongoing tensions between publishers and AI companies over unauthorized use of content.

Company involved
Perplexity
AI system involved
Perplexity

4 source articles · read the reporting →

Thomson Reuters wins copyright lawsuit against AI startup Ross Intelligence

In 2020, Thomson Reuters filed a copyright lawsuit against legal AI startup Ross Intelligence, alleging that Ross reproduced materials from its Westlaw legal research service. In February 2025, a US District Court judge ruled in Thomson Reuters' favor, finding that Ross infringed copyright and that fair use did not apply. Ross Intelligence had shut down in 2021 due to litigation costs.

Company involved
Ross Intelligence
AI system involved
Ross Intelligence

4 source articles · read the reporting →

WF-PECTZC3 Sep 2024

Dutch DPA fines Clearview AI €30.5 million for GDPR violations

The Dutch Data Protection Authority fined Clearview AI €30.5 million for creating an illegal database of biometric codes scraped from social media without consent. The regulator accused the company of failing to inform individuals about how their data is used and continuing violations after investigation. Clearview AI denies the allegations, stating it has no presence in the Netherlands or EU and that the fine is unenforceable.

Company involved
Clearview AI
AI system involved
Clearview AI facial recognition database

7 source articles · read the reporting →

WF-OP475C1 Jan 2018

Dutch probation service's OXREC algorithm flawed, leading to incorrect recidivism risk assessments

The Dutch Inspectorate of Justice and Security (Inspectie JenV) published a report finding that the probation service's (Reclassering) OXREC algorithm contains serious flaws, including swapped formulas and incorrect numbers, causing about a quarter of risk assessments to be wrong. The algorithm, used since 2018 for about 44,000 cases per year, also uses variables that can lead to discrimination, such as neighborhood score and income. The Inspectorate recommended immediate correction or temporary suspension. The probation service announced it would temporarily stop using OXREC.

Company involved
Reclassering Nederland
AI system involved
OXREC

4 source articles · read the reporting →

Tyrone Walker v. Juliane Pierre (CA Massachusetts): AI-hallucinated content in court filing, Struck from the record

The AI generated nonexistent legal citations that were included in a court filing, causing the court to strike them from the appellant's brief.

1 source article · read the reporting →

WF-UF6BMA1 Jan 2018

TransUnion AI tenant screening denied 75-year-old man apartment due to mistaken littering conviction

Chris Robinson, then 75, applied for a senior living apartment in California. The property manager used an AI screening program from TransUnion, which assigned him a low score based on a mistaken conviction for littering that belonged to a different person with the same name in Texas. Robinson lost the apartment and his application fee. A federal class-action lawsuit against TransUnion moved toward a $11.5 million settlement in 2023.

10 source articles · read the reporting →

WF-DWBKBN1 Jan 2019

Las Vegas police used unsuitable facial recognition images in nearly half of searches

The Las Vegas Metropolitan Police Department (LVMPD) used 'non-suitable' probe images in 451 of 924 facial recognition searches in 2019, greatly increasing the risk of false identifications. The system, supplied by Vigilant Solutions, returned likely matches in only 18% of those searches, yet led to arrests in at least 73 cases. Critics and researchers warn this practice heightens the chance of wrongful arrests, and one defence attorney said he was never informed facial recognition was used to identify his client.

Company involved
Las Vegas Metropolitan Police Department
AI system involved
Vigilant Solutions facial recognition system

1 source article · read the reporting →

WF-CB17LN31 Oct 2023

California AG declares out-of-state ALPR data sharing unlawful

California Attorney General Rob Bonta issued guidance confirming that sharing automated license plate reader (ALPR) data with out-of-state or federal agencies violates state law SB 34. The decision follows years of advocacy by EFF and the ACLU, who demonstrated through public records that many California law enforcement agencies were sharing data with hundreds of external agencies, including ICE and CBP. The guidance mandates that all California agencies review their data sharing and cut off access to out-of-state and federal entities.

Company involved
California law enforcement agencies
AI system involved
Automated license plate readers (ALPRs)

1 source article · read the reporting →

WF-CK2WEC20 Oct 2023

Macy's and Sunglass Hut facial recognition misidentifies man, leading to wrongful jailing

Harvey Eugene Murphy Jr was misidentified by facial recognition software used by Sunglass Hut and Macy's as the perpetrator of an armed robbery. He was arrested and jailed, where he alleges he was beaten and raped. His alibi was later confirmed and charges were dropped. He is suing the companies for $10 million in damages.

Company involved
Macy's and EssilorLuxottica

3 source articles · read the reporting →

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