The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

Clear

102 incidents closest to “Lighthouse Direct” · matched on meaning · public reporting

Call Vendors Skirt Wiretap Suit Over AI Transcription Tool - Law360

The system recorded and analyzed patient phone calls without their consent.

Company involved
Heartland Dental LLC

1 source article · read the reporting →

Not Again! A Second Talkdesk Customer Is Sued for Its Use of Contact Center AI - cxtoday.com

The system intercepted, recorded, and analyzed the communications of LegalShield customers without their consent.

Company involved
LegalShield
AI system involved
Talkdesk CCaaS

1 source article · read the reporting →

WF-8FUI7G10 Feb 2026

Wrightsville Beach police officer indicted on Flock camera misuse - WITN

The officer accessed vehicle registration information of individuals without a legitimate law enforcement purpose.

Company involved
Wrightsville Beach Police Department
AI system involved
Flock

1 source article · read the reporting →

“Listen Up” if Your AI Policy Does Not Cover AI Recording Issues –Another Class Action Lawsuit Filed Over Third Party…

AI system recorded and analyzed calls between a dental company and its patients

Company involved
dental company

1 source article · read the reporting →

Talkdesk Hit With Class Suit Over Customer Service Software - news.bloomberglaw.com

The system secretly recorded and analyzed customer service conversations of callers to Patagonia and Zumiez without consent.

Company involved
Talkdesk Inc.
AI system involved
CX Cloud

1 source article · read the reporting →

WF-PVT0S01 Jan 2025Korean

24-Hour Noise Drives Away Birds: Why a US County Enriched by Data Centers Says 'Enough'

24시간 소음에 새들도 떠났다… 데이터센터 덕 부유해진 美지역, "이제 그만" 왜? - 한국일보

Loudoun County, Virginia, became wealthy from over 200 data centers, but residents now face constant noise, air pollution, and health issues. Power demands have led to transmission towers near homes and rising electricity bills, while groundwater levels are dropping. The county is moving to tighten regulations.

Company involved
Vantage Data Centers
AI system involved
Vantage2 data center

1 source article · read the reporting →

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