The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

Clear

140 incidents closest to “Online Injury Alerts” · matched on meaning · public reporting

WF-MJJJVQ1 Jan 2023

Durham's ShotSpotter fails to detect two deadly shootings

ShotSpotter, a gunshot detection system piloted by the Durham Police Department, failed to detect two fatal shootings in February 2023, as well as a New Year's Day shooting that injured five. The system, which uses sensors and human review to alert police, did not send alerts for these incidents within its three-square-mile coverage area. The company stated it investigated and provided a report to the police, while a city official defended the pilot, noting it is still early in the year-long trial. Community concerns have been raised about increased police presence and potential racial profiling.

Company involved
Durham Police Department
AI system involved
ShotSpotter

5 source articles · read the reporting →

WF-1YTNE61 Jan 2026

New Records Show Medicare WISeR AI Prior Authorization Model Causing Inappropriate Denials of Care - Medicare Rights Center

The system denied or delayed prior authorization for medical procedures, affecting Medicare beneficiaries in six states.

Company involved
Centers for Medicare & Medicaid Services
AI system involved
WISeR

1 source article · read the reporting →

WF-S3MU7Y13 Dec 2024

Apple Intelligence generates false BBC news alert about suicide

On 13 December 2024, Apple's new generative AI feature, Apple Intelligence, generated a false news alert attributing it to the BBC, claiming the suicide of Luigi Mangione. The BBC complained to Apple. Reporters Without Borders (RSF) urged Apple to remove the feature, citing risks to reliable journalism.

Company involved
Apple
AI system involved
Apple Intelligence

7 source articles · read the reporting →

WF-EZT7RG1 Jul 2024

AI-generated obituaries on Obitsupdate compound grief for families

In July 2024, Bridget Todd discovered an error-strewn, likely AI-generated obituary for her mother on the website Obitsupdate, published without family consent. The obituary contained inaccuracies and generic statements, compounding the family's grief. Similar incidents affected Chris Mohney and others, where AI-generated obituaries on sites like BNN introduced false claims. These sites exploit grief for ad revenue, using generative AI to produce content at scale, causing psychological harm to bereaved families.

Company involved
Obitsupdate

2 source articles · read the reporting →

School AI surveillance like Gaggle can lead to false alarms, arrests

AI surveillance tools used in schools, such as Gaggle, GoGuardian and Bark, are reported to generate false alarms that have led to student arrests. The article examines cases where automated monitoring flagged innocent behaviour as threats, causing harm to students and families.

2 source articles · read the reporting →

Character.AI Hosts Chatbots Modeled After School Shooters and Victims

Character.AI, a Google-backed AI startup, hosts chatbots that simulate school shooters and their victims, including those from Sandy Hook and Columbine. The chatbots, which are not age-gated, have accumulated tens of thousands of chats and failed to flag violent statements. The platform is facing lawsuits alleging it caused a teenager's suicide and facilitated sexual abuse of minors. Character.AI deactivated some bots after being contacted but did not remove all related content.

Company involved
Character.AI
AI system involved
Character.AI chatbots

2 source articles · read the reporting →

Instagram urged to remove pro-anorexia content harmful to vulnerable users

The Guardian reported that thousands of pro-anorexia hashtags and accounts were easily searchable on Instagram. Eating disorder charities and clinicians warned this content could perpetuate eating disorders and called for stricter moderation. Instagram had recently banned graphic self-harm images and said it was continuing to review its policies. The article noted that workarounds allowed users to find images despite a 2012 ban on some high-risk search terms.

Company involved
Instagram
AI system involved
Instagram

1 source article · read the reporting →

WF-5PK3YZ1 Jan 2019

Snapchat not liable for Quick Add connecting 12-year-old to sex offenders

A 12-year-old girl was sexually assaulted after Snapchat's Quick Add feature recommended she connect with convicted sex offenders. Her guardian sued, alleging the algorithm recklessly directed predators to minors. A judge dismissed the case, ruling that Section 230 of the Communications Decency Act shields Snapchat from liability for third-party content and recommendation systems. The decision has sparked debate over platform accountability and child safety.

Company involved
Snapchat
AI system involved
Quick Add

1 source article · read the reporting →

Hyderabad doctors warn after ChatGPT advice causes patient harm

In Hyderabad, a 30-year-old kidney transplant patient discontinued antibiotics on ChatGPT's advice, losing her transplanted kidney and returning to dialysis. A 62-year-old diabetic man suffered weight loss and low sodium after following a ChatGPT diet plan. Doctors warn that AI tools lack clinical judgment and should not replace professional medical consultation.

AI system involved
ChatGPT

5 source articles · read the reporting →

WF-ZMVUYB24 Dec 2023

NewsBreak AI generates false news stories, harms local charities

NewsBreak, the most downloaded US news app, used AI to generate news stories, including a fabricated shooting in Bridgeton, New Jersey. The AI-produced content also contained errors that caused charities to turn away people needing services. Former employees and a consultant raised concerns about the practice, and the company has faced multiple copyright lawsuits. NewsBreak maintains it removes inaccurate content and complies with US laws.

Company involved
NewsBreak
AI system involved
NewsBreak app

2 source articles · read the reporting →

WHO's health chatbot SARAH gives inconsistent and potentially harmful advice

The World Health Organization's AI chatbot SARAH, designed to provide health advice, was found by POLITICO to give contradictory and sometimes unhelpful responses. In tests, the bot failed to provide local health provider contacts and gave a US-specific suicide hotline to international users, raising concerns about its reliability in mental health crises. Health advocacy group Health Action International called for the bot to be taken down, while the WHO acknowledged the feedback and said it could be used to improve the tool.

Company involved
World Health Organization
AI system involved
SARAH

1 source article · read the reporting →

WF-8MXNDX2 Jul 2025

Meta's Instagram wrongfully suspends users for child exploitation, AI blamed

Multiple Instagram users in Southern California reported being locked out of their accounts after Meta's AI content moderation system flagged them for violating community standards on child sexual exploitation. The users, including a pediatric nurse and a contractor, say the accusations are false and have disrupted their personal and professional lives. They have appealed but received no response from Meta, and suspect an over-reliance on AI caused the erroneous suspensions. ABC7 has contacted Meta for comment.

Company involved
Meta
AI system involved
Instagram

1 source article · read the reporting →

WF-DC7W6F1 Aug 2022

Hospital Denies Pain Medication to Patient Based on Narx Score

Elizabeth Amirault, a 34-year-old chronic pain patient, was denied narcotic pain medication during a hospital visit in Fort Wayne, Indiana, in August 2022. A nurse practitioner told her that her Narx Score, generated by Bamboo Health's NarxCare platform, was too high to prescribe opioids. The algorithm uses prescription drug monitoring data to assess risk of misuse, but critics say it can harm patients by cutting off needed care. Amirault believes her score was unfairly high due to her multiple surgeries and doctors.

AI system involved
NarxCare

3 source articles · read the reporting →

NHTSA investigation PE25012: Traffic safety violations while Full Self Driving ("FSD") is engaged

The system made driving decisions that violated traffic safety laws, affecting other road users.

Company involved
Tesla, Inc.
AI system involved
Full Self Driving (FSD)

1 source article · read the reporting →

WF-GCB7V21 Jan 2026

OpenClaw vulnerabilities enable data leakage and prompt injection

In January 2026, researchers at Giskard exploited a deployment of OpenClaw, an open-source agentic AI. They found that architectural weaknesses in the Control UI and session management allowed prompt injection and unauthorized tool use, leading to potential data leakage across user sessions. The article outlines hardening steps to prevent such vulnerabilities.

AI system involved
OpenClaw

6 source articles · read the reporting →

WF-MPBLJM12 Sep 2025

Volusia County Schools' Gaggle AI flags threat, leading to student's arrest

A 15-year-old student at Deltona High School wrote a threat on his school laptop, which was flagged by the Gaggle monitoring system. The alert notified a school resource deputy, who detained the student before he could leave. The teen admitted to the threat, saying he was angry about being bullied, and was arrested on a second-degree felony charge.

Company involved
Volusia County Schools
AI system involved
Gaggle

1 source article · read the reporting →

WF-93PEOS2 Jan 2026

Google AI Overviews provide misleading health advice, risking harm

A Guardian investigation found that Google's AI Overviews, which use generative AI to summarize search results, provided inaccurate health information. Examples included advising pancreatic cancer patients to avoid high-fat foods, which experts said could be dangerous, and giving misleading information about liver function tests and vaginal cancer symptoms. Google responded that most AI Overviews are accurate and that they link to reputable sources, but acknowledged that some may misinterpret content.

Company involved
Google
AI system involved
AI Overviews

5 source articles · read the reporting →

WF-3XBQHG1 Sep 2023

UK schools install toilet sensors that listen for keywords to monitor pupils

Several UK schools, including St Joseph's College in Stoke-on-Trent, have installed Halo Smart Sensors in toilets that use machine learning to detect keywords such as 'help me' and 'stop it'. The sensors trigger alerts to staff when keywords are detected, aiming to crack down on vaping and bullying. Privacy advocates argue the sensors violate children's privacy and may be unlawful. The schools have not sought parental consent for the monitoring.

Company involved
St Joseph's College
AI system involved
Halo Smart Sensors

4 source articles · read the reporting →

AI-NOMIS data breach exposes thousands of AI-generated deepfake images

Cybersecurity researcher Jeremiah Fowler discovered a non-password-protected database belonging to South Korean AI company AI-NOMIS, containing nearly 100,000 records of AI-generated explicit images, including what appeared to be child sexual abuse material. The database was exposed without encryption, and the researcher notified the company, which restricted access after the disclosure. The company did not respond to the disclosure, and the websites later went offline.

Company involved
AI-NOMIS
AI system involved
GenNomis

5 source articles · read the reporting →

WF-HE06HX10 May 2024

NHTSA investigation PE24015: Rear-end Collisions Involving Zoox Vehicles

Automated driving system controlled vehicle braking and acceleration, leading to rear-end collisions with other road users

Company involved
Zoox
AI system involved
Zoox vehicle

1 source article · read the reporting →

WF-N2X8EZ1 Jun 2024

Australian children's photos scraped into LAION-5B AI dataset without consent

Human Rights Watch found that the LAION-5B dataset, used to train AI tools, contains links to identifiable photos of Australian children scraped from the web without consent. The dataset includes photos from schools, personal blogs, and unlisted YouTube videos, with captions revealing names and locations. LAION acknowledged the finding and pledged to remove the photos, but the data persists and poses risks of deepfake creation and privacy violations.

Company involved
LAION
AI system involved
LAION-5B

4 source articles · read the reporting →

DFFH breaches privacy by using ChatGPT in child protection report

A child protection worker at the Department of Families, Fairness and Housing (DFFH) used ChatGPT to draft a Protection Application Report for the Children’s Court, entering sensitive personal information about a child. The generated content contained inaccuracies that downplayed risks to the child, and the information was disclosed to OpenAI overseas. An investigation by the Office of the Victorian Information Commissioner found DFFH failed to ensure accuracy and protect personal information, contravening IPPs 3.1 and 4.1. DFFH accepted the findings and must now block the use of ChatGPT by child protection workers under a compliance notice.

Company involved
Department of Families, Fairness and Housing
AI system involved
ChatGPT

9 source articles · read the reporting →

WF-GFD7HX21 Sep 2017

Instagram uses journalist's rape threat post for advertising

In September 2017, tech journalist Olivia Solon discovered that Instagram had used one of her most engaging posts—which contained a rape threat—to advertise its service to others on Facebook. The automated system selected the post without detecting the harmful content, causing her to be reminded of the threat and exposing it to her friends and family. Solon publicly criticised the company on Twitter, but no response or remediation was reported.

Company involved
Instagram

2 source articles · read the reporting →

WF-HGPFUV5 Feb 2019

YouTube recommends self-harm videos to children as young as 13

The Telegraph found that YouTube was recommending graphic self-harm videos to users as young as 13, prompting criticism from UK health secretary Matt Hancock and the NSPCC. A YouTube spokesperson stated the platform has strict policies against such content and removes flagged violations. The NSPCC called on the government to impose a statutory duty of care on social media platforms to protect children.

Company involved
YouTube
AI system involved
YouTube

3 source articles · read the reporting →

← Newerpage 5 of 6Older →