The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

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125 incidents closest to “Yardi Breeze” · matched on meaning · public reporting

WF-PC7X5F12 Aug 2026

JMOR Properties v. Artist Alley Townhomes et al. (CA Florida (4d)): AI-hallucinated content in court filing, Bar Referral

The AI generated fabricated legal citations that were included in a court filing, affecting the court and the opposing party.

1 source article · read the reporting →

WF-AJLVH75 Aug 2026

Southland Homes & Real Estate and Investment, LLC v. Lam (SC California): AI-hallucinated content in court filing, Monetary Sanctions; Bar…

The AI system generated legal briefs containing fabricated case citations, which were filed in court, affecting the court and the opposing party.

1 source article · read the reporting →

WF-2ABL3N30 Nov 2023

Bavarian police test Palantir data mining with real personal data

The Bavarian State Criminal Police Office (LKA) has been testing Palantir's data mining software, called VeRa, with real personal data for months. The Bavarian data protection commissioner only learned of the test through a media inquiry and has announced a review. The Interior Ministry claims the test is lawful under current law, but critics argue a legal basis is missing.

Company involved
Bayerisches Landeskriminalamt
AI system involved
VeRa

7 source articles · read the reporting →

WF-8LIU7D15 Mar 2022

Federal jury finds Bexar County Sheriff's Flock surveillance-powered traffic stops unconstitutional - San Antonio Current

The system flagged Alek Schott's vehicle as suspicious, leading to a traffic stop, interrogation, and search.

Company involved
Flock Safety
AI system involved
Flock

1 source article · read the reporting →

WF-4N6UFD1 Mar 2021

Baltimore schools monitor student laptops for suicide signs using GoGuardian Beacon

Baltimore City Public Schools uses GoGuardian Beacon software to monitor student laptops for signs of suicide. Since March 2021, the system has flagged 786 alerts, with nine students taken to emergency rooms. Privacy advocates warn the monitoring could lead to disciplinary actions, outing of LGBTQ students, and disproportionately affect disadvantaged students. School officials defend the practice as a safeguard.

Company involved
Baltimore City Public Schools
AI system involved
GoGuardian Beacon

10 source articles · read the reporting →

WF-KBAMLJ1 Oct 2024

Parking Enforcement Services wrongly fines parents due to faulty licence plate cameras

Dozens of parents at a Christchurch childcare centre were wrongly issued $85 parking fines by Parking Enforcement Services after its licence plate recognition cameras failed to accurately capture multiple short visits. The company acknowledged some misreads and waived fines on appeal, but parents described the process as stressful and time-consuming. An additional camera was installed to improve accuracy.

Company involved
Parking Enforcement Services

1 source article · read the reporting →

WF-RX9YRU9 Jul 2024

Lattice cancels plan to give AI digital workers employee records after backlash

Lattice, an HR software company, announced on July 9th that it would give AI digital workers official employee records. After strong backlash from HR professionals and others on LinkedIn, the company canceled the feature on July 12th, stating it 'will not further pursue digital workers in the product.' The feature was intended to manage AI bots such as Devin and Piper, but the company reversed course.

Company involved
Lattice
AI system involved
Lattice

6 source articles · read the reporting →

GMB members report declining earnings since Uber introduced dynamic pricing

GMB Union has welcomed a report into Uber's dynamic pricing that appears to show it benefits Uber more than drivers. GMB members have reported declining earnings since the introduction of dynamic pricing. The union has called for greater transparency around earnings in the gig economy and will review the report before consulting members on next steps.

Company involved
Uber
AI system involved
dynamic pricing

8 source articles · read the reporting →

WF-JRPF9K30 Jul 2024

Microsoft Dynamics 365 Field Service AI singles out workers in performance predictions

A report by Cracked Labs found that Microsoft's Dynamics 365 Field Service software uses AI to generate performance metrics and predict task durations, singling out individual workers. The AI predictions can be influenced by the worker's identity, such as increasing or decreasing estimated duration. Microsoft stated the system is not intended for employment decisions and is not a surveillance tool, but the report raises concerns about potential misuse for worker monitoring.

Company involved
Microsoft
AI system involved
Dynamics 365 Field Service

6 source articles · read the reporting →

WF-UF6BMA1 Jan 2018

TransUnion AI tenant screening denied 75-year-old man apartment due to mistaken littering conviction

Chris Robinson, then 75, applied for a senior living apartment in California. The property manager used an AI screening program from TransUnion, which assigned him a low score based on a mistaken conviction for littering that belonged to a different person with the same name in Texas. Robinson lost the apartment and his application fee. A federal class-action lawsuit against TransUnion moved toward a $11.5 million settlement in 2023.

10 source articles · read the reporting →

MAA, JBG to pay DC $9.3M total to settle RealPage case - Multifamily Dive

The system set rent prices for tenants, causing them to pay higher rents.

Company involved
MAA (Mid-America Apartments) and JBG Smith
AI system involved
RealPage Revenue Management Software

1 source article · read the reporting →

WF-DFMQ9J1 Mar 2024

Insurer drops California homeowner after aerial photo analysis

Cindy Picos was dropped by her home insurer after the company used aerial photos to assess her roof. The insurer refused to let her see the photos, and she believes her roof is in fine shape. The incident highlights the growing use of drones and aerial imagery by insurers to inspect properties without in-person visits.

2 source articles · read the reporting →

Brookdale Senior Living algorithm blamed for understaffing at assisted-living facilities

Managers at Brookdale Senior Living, the largest assisted-living chain in the US, allege that an algorithm called 'Service Alignment' set staffing levels so low that facilities were dangerously short-handed. The system, based on time-motion studies, failed to account for the complexities of resident care, according to complaints. Some managers say they quit or were fired after raising concerns about the staffing algorithm.

Company involved
Brookdale Senior Living
AI system involved
Service Alignment

1 source article · read the reporting →

Whiteside County deputy under investigation for possible Flock camera misuse - WQAD

Whiteside County deputy under investigation for possible Flock camera misuse WQAD

Company involved
Whiteside County Sheriff's Office
AI system involved
Flock camera

1 source article · read the reporting →

WF-D83EVM2 Nov 2021

Zillow faces securities class action over Zillow Offers wind-down

Zillow Group, Inc. is accused of making false and misleading statements to investors about its Zillow Offers home-flipping business. The company allegedly failed to disclose that its forecasting algorithm was unable to predict home prices accurately, leading to a $304 million inventory write-down and a decision to wind down the business. Investors who bought shares between February 10 and November 2, 2021, suffered losses when the stock price dropped after the announcement. A class action lawsuit has been filed in Washington federal court.

Company involved
Zillow Group, Inc.
AI system involved
Zillow Offers

10 source articles · read the reporting →

WF-WWQVJ130 Sep 2026

Two Florida deputies arrested for Flock, ALPR abuse after TCPalm query - Yahoo

The Flock ALPR system was used by deputies to track the locations of a woman and a teenage girl for personal, non-law-enforcement purposes.

Company involved
Pinellas County Sheriff's Office
AI system involved
Flock Safety ALPR

1 source article · read the reporting →

DOJ, Pinnacle reach settlement in RealPage case - Yahoo Finance

The system recommended rent prices to landlords, affecting renters' housing costs.

Company involved
Pinnacle Property Management Services
AI system involved
RealPage

1 source article · read the reporting →

Oakland County investigating alleged misuse of Flock camera data by former deputy - WXYZ 7 News Detroit

The Flock camera system collected and stored license plate data, and a former deputy allegedly accessed it without authorization.

Company involved
Oakland County Sheriff's Office
AI system involved
Flock camera

1 source article · read the reporting →

WF-8RC0AT1 Oct 2025

Kingsville police officer resigns after investigation into alleged Flock camera misuse - Yahoo

Kingsville police officer resigns after investigation into alleged Flock camera misuse Yahoo

Company involved
Kingsville Police Department
AI system involved
Flock camera system

1 source article · read the reporting →

WF-QGL9US27 May 2026

Boulder police chief faces class action over Flock cameras' warrantless surveillance - Courthouse News

The system captured and stored license plate data and vehicle movements of Boulder residents and commuters, making it searchable by law enforcement without a warrant.

Company involved
Boulder Police Department
AI system involved
Flock Safety

1 source article · read the reporting →

Former Emerson officer accused of misusing Flock camera system - wrganews.com

The Flock camera system captured license plate data of individuals.

Company involved
Acworth Police Department
AI system involved
Flock Safety System

1 source article · read the reporting →

WF-EEFSL81 Oct 2021

Airbnb bans users in Australia using trustworthiness algorithm

Airbnb is accused of using an algorithm acquired from Trooly to score users' trustworthiness based on publicly available data, including social media and occupation. Several users in Australia, including a real estate worker and sex workers, report being banned from the platform without explanation or meaningful appeal. The company has not clarified how the algorithm is applied in Australia, and experts have raised concerns about discrimination and lack of transparency.

Company involved
Airbnb
AI system involved
Trooly

4 source articles · read the reporting →

WF-IIIT2W12 Jul 2023

Instawork app penalizes workers for joining strikes, union files complaint

Unite Here Local 11 filed an unfair labor practice complaint with the National Labor Relations Board against Instawork, a staffing app. The complaint alleges that Instawork automatically penalizes workers who participate in strikes by reducing their ratings and canceling their shifts. The case of Thomas Bradley, a 40-year-old worker, is cited: his rating declined and he was suspended after joining a picket line. Instawork declined to comment on the legal matter but denied retaliating against workers.

Company involved
Instawork
AI system involved
Instawork

10 source articles · read the reporting →

WF-2HR7AX1 Jan 2014

Post Office Horizon scandal falsely accused subpostmasters of theft

The Post Office's Horizon IT system, supplied by Fujitsu, falsely reported financial shortfalls at many branches across England and Wales. Subpostmasters like Pete Murray were wrongly accused of theft and prosecuted, leading to loss of livelihood, reputational damage, and in some cases suicide. A group litigation, Bates v Post Office, settled, but many victims are still seeking compensation and justice. The scandal remains under investigation by the Post Office Horizon IT Inquiry.

Company involved
Post Office
AI system involved
Horizon

10 source articles · read the reporting →

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