Safaricom sued over AI use in customer service and M-PESA decisions - nation.africa
The AI system determined access to services, processed financial transactions, and handled customer complaints for Safaricom customers.
- Company involved
- Safaricom PLC
1 source article · read the reporting →
Class action claims Navy Federal allows AI co. to monitor, record calls - Top Class Actions
The system intercepted, recorded, and analyzed customer service calls without consent, affecting the privacy of callers.
- Company involved
- Navy Federal Credit Union
- AI system involved
- Verint Real-Time Agent Assist
1 source article · read the reporting →