The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

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164 incidents closest to “Zoox app” · matched on meaning · public reporting

WF-4TXCZS15 Apr 2024

Grok chatbot spreads false news reports on X

Grok, the AI chatbot developed by Elon Musk's xAI and integrated into X, published false news reports accusing NBA player Klay Thompson of criminal vandalism and claiming that Indian Prime Minister Narendra Modi had lost elections that had not yet occurred. The false reports were promoted on X's trending feed. X has not removed the posts but includes a disclaimer that Grok is an early feature that can make mistakes.

Company involved
X (formerly Twitter)
AI system involved
Grok

3 source articles · read the reporting →

WF-HOFIXE30 Nov 2023

Starship delivery robot under human control strikes pedestrian in Northampton

A Starship delivery robot, remotely controlled by a human operator, struck a pedestrian in Northampton after the operator took manual control. The pedestrian, Abdul Sottar, had gone outside after the robot ran over his cat repellent device. The robot then 'charged at' him multiple times, hitting his foot. Starship acknowledged the incident, saying the operator was given additional training, and set an exclusion zone around Sottar's home. The robot was delivering Co-op groceries at the time.

Company involved
Starship
AI system involved
Starship autonomous delivery robot

1 source article · read the reporting →

WF-SZUNNQ1 Jun 2023

Starship delivery robot collides with dog walker in Milton Keynes

In June 2023, a Starship Technologies delivery robot collided with a dog walker and his German Shepherd in Milton Keynes, UK. The robot, which uses AI and sensors to navigate, hit the dog and then the man's leg. The man kicked the robot in response. Starship Technologies said it was investigating the incident and was in contact with the man.

Company involved
Starship Technologies
AI system involved
Starship delivery robot

2 source articles · read the reporting →

WF-GV5HWV21 Oct 2019

Starship delivery robots blocked wheelchair users at University of Pittsburgh

In October 2019, Starship Technologies' autonomous delivery robots blocked wheelchair users on the University of Pittsburgh campus. Doctoral student Emily Ackerman reported that a robot blocked the only accessible sidewalk entrance, trapping her near traffic. Another wheelchair user, Alisa Grishman, had a similar incident earlier that month. The university and Starship paused the robot program for review.

Company involved
Starship Technologies
AI system involved
Starship delivery robot

4 source articles · read the reporting →

WF-2W2H5A14 Aug 2023

Cruise Robotaxis Blamed for Delaying Ambulance in San Francisco Man's Death

In August 2023, a homeless man named Sammy Davis was fatally struck by a city bus in San Francisco. Emergency responders alleged that two Cruise robotaxis blocked their ambulance, delaying transport. City officials later clarified that Cruise was not at fault for the death, and the man had been hit by a bus. Cruise denied any responsibility, stating the delay was only 90 seconds.

Company involved
Cruise
AI system involved
Cruise robotaxi

2 source articles · read the reporting →

Amazon's Astro robot tracks everyone and has flawed person recognition

Leaked documents and employee testimony reveal that Amazon's Astro home robot uses flawed facial recognition to track and record people in homes. The robot patrols rooms, investigates strangers by following and recording them, and uploads footage automatically. Two sources said the device is unreliable, may fall down stairs, and its person detection is poor. Amazon denied the claims, stating the robot underwent rigorous testing.

Company involved
Amazon
AI system involved
Astro

8 source articles · read the reporting →

WF-MRU0QR12 Apr 2022

Uber and Lyft surge pricing after NYC subway shooting leads to refunds

After a shooting on a Brooklyn subway train, Uber and Lyft's automated surge pricing algorithms increased fares for riders in the area. Both companies later disabled surge pricing and stated they would refund customers who were overcharged. The incident highlights the risk of automated pricing systems that cannot account for emergency contexts.

Company involved
Uber and Lyft

6 source articles · read the reporting →

WF-I4OTS330 Aug 2024

Edinburgh Airport AI trial gives passengers different parking prices

Edinburgh Airport admitted it was trialling an AI system that randomly set higher or lower parking prices for online bookers, with customers receiving different quotes for the same service. The Scottish Passenger Agents Association called for the trial to be conducted in controlled 'lab' conditions rather than on the public. The airport said the AI's pricing closely matched staff-set prices and the findings would evaluate whether to adopt the system.

Company involved
Edinburgh Airport
AI system involved
AI trial for parking pricing

3 source articles · read the reporting →

WF-9XSD5E23 Jan 2026

Waymo self-driving car hits child near Santa Monica school, US opens probe

A Waymo autonomous vehicle struck a child crossing the street near an elementary school in Santa Monica, California, on 23 January 2026, during school drop-off hours. The child sustained minor injuries. The US National Highway Traffic Safety Administration (NHTSA) and the National Transportation Safety Board (NTSB) have opened investigations into the incident. Waymo stated that the child emerged suddenly from behind a double-parked SUV and that the vehicle braked, reducing speed from 17 mph to under 6 mph before contact, and that a computer model suggested a human driver would have also hit the child.

Company involved
Waymo
AI system involved
Waymo

2 source articles · read the reporting →

WF-MGXNBF1 Sep 2025

Waymo robotaxi investigated for failing to stop for school bus in Atlanta

An autonomous Waymo vehicle in Atlanta, Georgia, passed a stopped school bus with its stop arm and flashing red lights deployed, driving near students who were getting off the bus. The National Highway Traffic Safety Administration is investigating how Waymo's automated driving system performs around stopped school buses. No injuries were reported. Waymo said the bus had partially blocked the vehicle's exit, obscuring the bus's signals, and that it has since updated its software.

Company involved
Waymo
AI system involved
Waymo automated driving system

6 source articles · read the reporting →

WF-RV9WY55 Dec 2025

Hello robotaxi crash injures pedestrians in Zhuzhou, China

A Hello Inc. robotaxi struck and injured two pedestrians in Zhuzhou, China, on or around December 5, 2025. Footage showed bystanders and police lifting the vehicle to free a person trapped underneath. Hello has suspended autonomous-driving operations in Zhuzhou. Local police have not yet determined fault, and Hello has not commented. The crash follows a prior incident where a Hello robotaxi allegedly failed to stop after a collision.

Company involved
Hello Inc.
AI system involved
Hello Autonomous Driving

3 source articles · read the reporting →

Bo Yu Long Zhu Fishing Download: Tesla Autopilot Another Fatal Accident, Owner's Family Demands Full Logs - Pchome Computer Home

博鱼龙珠捕鱼下载特斯拉自动驾驶再出致命事故,车主家属要求公开完整日志 - Pchome电脑之家

A fatal accident involving Tesla's autopilot has occurred again. The family of the car owner is demanding that the complete logs be released.

Company involved
Tesla
AI system involved
Autopilot

1 source article · read the reporting →

WF-DXNU9O1 Aug 2025

Zoox recalls 332 robotaxis after self-driving cars veer into oncoming traffic

Zoox, Amazon's self-driving car company, recalled 332 robotaxis after they were found veering into oncoming traffic near intersections. The issue was first noticed in August 2025 when a car took a wide right turn crossing the center line. Zoox said no crashes or injuries occurred and fixed the problem with a software update. The National Highway Traffic Safety Administration confirmed the recall and is in ongoing discussions with Zoox.

Company involved
Zoox
AI system involved
Zoox robotaxis

6 source articles · read the reporting →

WF-4NBY2U13 May 2024

NHTSA investigation PE24016: Unexpected ADS behavior

Waymo's automated driving system exhibited unexpected behavior during driving.

Company involved
Waymo

1 source article · read the reporting →

Tencent launches Zero-Point Cruise facial recognition to enforce night-time game curfew

Tencent has introduced a feature called Zero-Point Cruise in its games, which subjects accounts registered as adults that play at night beyond a set time to facial recognition. Anyone who refuses or fails the verification is treated as a minor and logged out. Tencent says this is intended to stop children using adult identities to evade the game curfew, and that adults who mistakenly refuse can wait for the next authentication.

Company involved
Tencent
AI system involved
零点巡航 (Zero-Point Cruise)

10 source articles · read the reporting →

WF-OK0FGL20 Mar 2025

Lovable security flaw exposed user data from 170 apps

Lovable, a Swedish startup, failed to fix a critical security flaw in its vibe coding service. Researchers found 170 Lovable-created web apps that exposed users' personal data, including names, emails, financial information, and API keys. Lovable acknowledged the issue and implemented a security scan, but the flaw remained unresolved.

Company involved
Lovable
AI system involved
Lovable

5 source articles · read the reporting →

WF-WZQGKS3 Apr 2022

Starship delivery robot drives into planter and down stairs at UCLA

A Starship Technologies delivery robot operating autonomously at UCLA fell into a planter after its wheels slipped off a path edge. Bystanders pulled it free, but the robot turned back towards the planter before being pushed clear. A remote human operator then took control, but the robot subsequently drove down a flight of stairs and later struck a scooter due to a sensor blind spot.

Company involved
Starship Technologies

2 source articles · read the reporting →

WF-2S4JVP10 Sep 2020

Ola drivers file GDPR lawsuit over algorithmic management and data access

Two ride-hailing drivers are taking Ola to court in Amsterdam, alleging the company violated GDPR data access rights by not providing full personal data, including GPS and ratings information. They argue this hinders their ability to challenge algorithmic decisions, such as a driver who had pay docked after Ola's system incorrectly flagged trips as invalid. The case, supported by the App Drivers & Couriers Union, seeks to compel Ola to comply with data protection law and faces fines for non-compliance. Ola says it has not received notification and complies with all applicable laws.

Company involved
Ola
AI system involved
Guardian

1 source article · read the reporting →

WF-OYBVNA14 Feb 2024

Grab's surge pricing algorithm always adds fees, investigation finds

An investigation by the Pulitzer Center found that Grab's ride-hailing app in the Philippines always includes surge fees in its fares, even when wait times are long. Customers like Rica Torres reported rising costs without explanation. A complaint filed with the LTFRB in 2022 remains unresolved, and the regulator has not determined how the algorithm sets surge rates.

Company involved
Grab
AI system involved
Grab app

8 source articles · read the reporting →

WF-2MHEYD15 Dec 2014

Uber apologises for surge pricing during Sydney siege

During the 2014 Sydney Martin Place siege, Uber's surge pricing algorithm automatically raised fares by up to four times the normal rate as people tried to leave the area. The company faced heavy criticism on social media and later apologised, refunding affected customers and offering free rides. Uber acknowledged that not stopping surge pricing immediately was the wrong decision.

Company involved
Uber

7 source articles · read the reporting →

WF-CC7AFU18 Jan 2026

Beep automated bus rear-ended by Tesla in Washington D.C.

An automated bus operated by Beep was rear-ended by a Tesla driver making an illegal lane change in Washington D.C. on 18 January 2026. The bus, part of a pilot programme with the U.S. Department of Transportation, had a human backup driver and sustained minor cosmetic damage. Service was temporarily paused but resumed after a review found the bus operated appropriately. No police were called and the incident was not reported to NHTSA as the damage was under $1,000 and the other driver was at fault.

Company involved
Beep
AI system involved
Beep automated bus

2 source articles · read the reporting →

WF-CNBR8522 Jun 2023

San Francisco officials complain of robotaxi interference with emergency responders

San Francisco's fire chief and police union have complained that Waymo and Cruise robotaxis are interfering with emergency responders, including driving into active scenes and blocking fire trucks. The fire chief says it is only a matter of time before a catastrophic injury or death occurs. The police union asked the California Public Utilities Commission to postpone a vote on expanding robotaxi services. The companies say they are working with officials and that most encounters are without issue.

Company involved
Waymo and Cruise

4 source articles · read the reporting →

WF-D4DS2M11 Dec 2023

Waymo Self-Driving Taxis Crash into Backwards-Towed Pickup in Phoenix

On 11 December 2023, two Waymo autonomous vehicles collided with a pickup truck being towed backwards in Phoenix, Arizona. The vehicles were operating without passengers and sustained minor damage, with no injuries reported. Waymo attributed the crashes to a software error that mispredicted the towed vehicle's motion and subsequently deployed a fix. The company filed a voluntary recall report with the NHTSA.

Company involved
Waymo
AI system involved
Waymo Driver

3 source articles · read the reporting →

WF-DDDGZY13 Oct 2025

Xiaomi SU7 fatal crash in Chengdu raises EV safety concerns

A Xiaomi SU7 electric vehicle crashed in Chengdu, China, and caught fire. Bystanders were unable to open the electronic door handles to rescue an occupant, and a 31-year-old male driver died. The incident follows an earlier fatal SU7 crash that raised questions about the vehicle's smart driving features, and has intensified scrutiny on electronic door handle safety.

Company involved
Xiaomi
AI system involved
SU7

3 source articles · read the reporting →

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