The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

Clear

188 incidents closest to “Carpe Claims” · matched on meaning · public reporting

WF-2CXT6S1 Jan 2018

SEC charges YouPlus and CEO with defrauding investors

The SEC charged machine-learning startup YouPlus and its CEO Shaukat Shamim with defrauding investors. Shamim allegedly made false statements about the company's revenue and customer numbers, including providing falsified bank statements. The scheme unravelled when Shamim confessed to investors that the company had earned less than $500,000 and had only four paying customers since 2013. The SEC is seeking permanent injunctions, civil penalties, and an officer-and-director bar.

Company involved
YouPlus
AI system involved
YouPlus machine-learning tool

1 source article · read the reporting →

WF-DFMQ9J1 Mar 2024

Insurer drops California homeowner after aerial photo analysis

Cindy Picos was dropped by her home insurer after the company used aerial photos to assess her roof. The insurer refused to let her see the photos, and she believes her roof is in fine shape. The incident highlights the growing use of drones and aerial imagery by insurers to inspect properties without in-person visits.

2 source articles · read the reporting →

WF-OYBVNA14 Feb 2024

Grab's surge pricing algorithm always adds fees, investigation finds

An investigation by the Pulitzer Center found that Grab's ride-hailing app in the Philippines always includes surge fees in its fares, even when wait times are long. Customers like Rica Torres reported rising costs without explanation. A complaint filed with the LTFRB in 2022 remains unresolved, and the regulator has not determined how the algorithm sets surge rates.

Company involved
Grab
AI system involved
Grab app

8 source articles · read the reporting →

WF-D83EVM2 Nov 2021

Zillow faces securities class action over Zillow Offers wind-down

Zillow Group, Inc. is accused of making false and misleading statements to investors about its Zillow Offers home-flipping business. The company allegedly failed to disclose that its forecasting algorithm was unable to predict home prices accurately, leading to a $304 million inventory write-down and a decision to wind down the business. Investors who bought shares between February 10 and November 2, 2021, suffered losses when the stock price dropped after the announcement. A class action lawsuit has been filed in Washington federal court.

Company involved
Zillow Group, Inc.
AI system involved
Zillow Offers

10 source articles · read the reporting →

WF-DURJYL1 Oct 2025

$335,000 and counting: Another WA local government settles Flock lawsuit - Cascadia Daily

The system captured images of vehicles and license plates, and the county failed to release them to a public records requester.

Company involved
Snohomish County
AI system involved
Flock Safety cameras

1 source article · read the reporting →

WF-452L9H1 Jan 2024

Steak 'n Shake sued over facial recognition kiosks under BIPA

A class action lawsuit alleges that Steak 'n Shake illegally collects facial biometrics from customers using PopID-powered self-ordering kiosks without proper consent. Plaintiff Michael Massel claims the restaurant chain failed to provide notice and obtain written consent as required by Illinois' Biometric Information Privacy Act (BIPA). The suit seeks damages of up to $5,000 per violation for anyone whose biometric data was collected in Illinois in the past five years.

Company involved
Steak 'n Shake
AI system involved
PopID biometric kiosks

6 source articles · read the reporting →

WF-OTVT0P28 Sep 2026

Refugee claimants strike out after Federal Court says their legal claim is AI fakery - National Post

The Federal Court rejected the refugee claimants' appeal due to AI-generated fake legal arguments.

Company involved
OWS Law

1 source article · read the reporting →

WF-DYR3NM1 Jun 2021

State Farm accused of algorithmic bias against Black homeowners

A class action lawsuit filed in Chicago alleges State Farm's automated claims processing system discriminates against Black policyholders. The suit claims Black customers are more likely to face additional paperwork and longer waits for claim approval than white customers, citing data from 800 homeowners. State Farm has stated it takes the filing seriously and is committed to fair treatment, while the plaintiffs seek to enjoin the current system and require audits.

Company involved
State Farm
AI system involved
automated claims processing system

2 source articles · read the reporting →

WF-GCB7V21 Jan 2026

OpenClaw vulnerabilities enable data leakage and prompt injection

In January 2026, researchers at Giskard exploited a deployment of OpenClaw, an open-source agentic AI. They found that architectural weaknesses in the Control UI and session management allowed prompt injection and unauthorized tool use, leading to potential data leakage across user sessions. The article outlines hardening steps to prevent such vulnerabilities.

AI system involved
OpenClaw

6 source articles · read the reporting →

WF-ZA0QQS1 Jan 2023

Hotel Guests Appeal Dismissal of Federal Price-Fixing Lawsuit Accusing Strip Casinos of Algorithmic Room Rate Collusion - Nevada Globe

Hotel guests allege that Las Vegas Strip casino operators used algorithmic pricing software that recommended inflated room rates, leading guests to pay supracompetitive prices. They are appealing the dismissal of their federal price-fixing suit.

Company involved
MGM Resorts International, Caesars Entertainment, Wynn Resorts, Treasure Island
AI system involved
Rainmaker Guestrev and Grouprev

1 source article · read the reporting →

WF-S7REOZ18 May 2026

Herbert Brooks v. Lowes Home Centers LLC (W.D. Louisiana): AI-hallucinated content in court filing, Monetary Sanction; CLE

Generated a legal brief with hallucinated case law, filed in court.

AI system involved
Claude

1 source article · read the reporting →

WF-GYY2DP5 Sep 2025

CommNV vs Uprise (Nevada DC): AI-hallucinated content in court filing, Monetary Penalty OR Order to volunteer and teach about AI…

The AI system generated fabricated legal citations that were included in a court filing, misleading the court and opposing counsel.

Company involved
Christopher Day

1 source article · read the reporting →

Apple Siri Settlement: How to Claim Up to $95 - Yahoo Finance

Apple Siri Settlement: How to Claim Up to $95 Yahoo Finance

Company involved
Apple
AI system involved
Siri

1 source article · read the reporting →

New Meta smart glasses class action gives employers a reason to write the policy they've been puttin - hcamag.com

The smart glasses recorded bystanders without their consent and sent the footage to Meta for AI training.

Company involved
Meta Platforms
AI system involved
Meta AI-enabled Ray-Ban and Oakley smart glasses

1 source article · read the reporting →

WF-DY05NJ1 Oct 2022

Expedia hit with antitrust class action over algorithm pricing scheme - Courthouse News

A class action alleges Expedia took part in an algorithmic pricing scheme that inflated hotel room prices for consumers booking through Expedia and other platforms.

Company involved
Expedia

1 source article · read the reporting →

WF-0ZQI8S4 Oct 2016

$30M Equifax hard inquiry dispute class action settlement - Top Class Actions

A class action, settled for $30 million, alleged that Equifax automatically rejected consumers' disputes of hard inquiries on their credit reports, sending a form letter instead of investigating.

Company involved
Equifax Information Services LLC

1 source article · read the reporting →

WF-420M5R28 Jul 2026

Illinois appeals court fines lawyer $15,000 for fictitious citations in Scott v. Illinois Human Rights Commission

In Scott v. Illinois Human Rights Commission, an Illinois Appellate Court case, a lawyer's filings contained fictitious legal citations and misquoted statutes. The court fined the lawyer $15,000 and referred the matter to the bar.

AI system involved
ChatGPT

1 source article · read the reporting →

Pearl Gardner v. Nationstar Mortgage LLC (D. Arizona): AI-hallucinated content in court filing, Bar Referral

Pro Se Litigant | D. Arizona | State(s): USA. AI tool: Clearpoint. Problem: Fabricated: Case Law. Consequence: Bar Referral.

1 source article · read the reporting →

WF-3IBIIH10 Jul 2026

Del Biaggio v. Bansen (CA California (4d)): AI-hallucinated content in court filing, Monetary Sanction

The AI generated fake legal citations that were included in an appellate brief, affecting the court and the client.

Company involved
Carlton Floyd

1 source article · read the reporting →

WF-3U11XT14 Sep 2026

New York federal court sanctions lawyer for non-existent quotations after ChatGPT research

In Tiekert v. Village of Mamaroneck in the Southern District of New York, the court found that the plaintiff's lawyer filed briefs containing non-existent quotations and misrepresented authorities. In a filing to the court, the lawyer said ChatGPT had been used to assist with legal research. On September 14, 2026, the court imposed Rule 11 sanctions: $500 payable to the court and two New York continuing legal education credits in ethics on the use of AI.

2 source articles · read the reporting →

WF-9D8L0R21 Aug 2026

Capital Standard, LLC v. U.S. Bank National Association (CA Florida (2d)): AI-hallucinated content in court filing, Monetary Sanction; Adverse Costs…

The AI generated false legal citations that were included in a court filing, misleading the court.

1 source article · read the reporting →

WF-JJP7IB30 Mar 2026

Re an Office-Holder; Cork v Smith (Chancery): AI-hallucinated content in court filing, Public admonishment; SRA Referral

The AI system generated a non-existent insolvency rule that was submitted to the court, misleading the court.

Company involved
Pinsent Masons LLP

1 source article · read the reporting →

WF-88658811 Jun 2026

Sent. n. 1027/2026 (Corte Suprema di Cassazione): AI-hallucinated content in court filing, Monetary Sanction; Adverse Costs Order

The AI system generated fake legal precedents that were included in a lawyer's court filing, misleading the court and opposing party.

1 source article · read the reporting →

WF-E84P7T1 Jan 2024

Consumer Reports calls for action against Meta over scam ad proliferation

Consumer Reports has called on the FTC and state attorneys general to take enforcement action against Meta for allowing billions of scam advertisements on its platforms. According to a Reuters investigation, Meta's own documents showed that the company delivered an estimated 15 billion scam ads per day in 2024, generating billions of dollars in revenue. Meta is accused of failing to identify and remove most scam ads, exposing users to fraudulent schemes and illegal products. Consumer Reports argues that Meta's practices constitute unfair business practices under the FTC Act and state laws.

Company involved
Meta

6 source articles · read the reporting →

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