The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

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188 incidents closest to “HTS Assist” · matched on meaning · public reporting

DWP algorithm approved Kickstart gateways with no trading history or based abroad

An FE Week investigation found that the Department for Work and Pensions (DWP) approved dozens of companies as Kickstart gateways through automated due diligence checks using the Cabinet Office Spotlight Tool, although some had little or no trading history or were based abroad. The DWP said gateways were subject to stringent checks and later said human checks were also used. After the findings were shared with the Treasury and the DWP, the department stopped taking gateway applications and scrapped the requirement for small employers to use gateways from 3 February.

Company involved
Department for Work and Pensions
AI system involved
Cabinet Office Spotlight Tool

3 source articles · read the reporting →

WF-6VXC5E1 May 2023

CBP One app strands migrants in Mexico, aids organised crime, says HRW

The US Customs and Border Protection's CBP One app, which is mandatory for asylum seekers, offers only 1,450 appointments per day while border arrivals average 7,240. Human Rights Watch reports that this digital metering leaves migrants stranded in Mexico, vulnerable to kidnapping and extortion by organised crime groups. The report alleges that the app enriches criminal cartels and that exceptions for imminent threats are often ignored.

Company involved
US Customs and Border Protection
AI system involved
CBP One

10 source articles · read the reporting →

WF-BGJ3T71 Feb 2023

Torswats Uses AI-Generated Voice for Nationwide Swatting Campaign

A swatter known as Torswats has been using a computer-generated voice to make bomb and mass shooting threats to police across the United States. The paid service offers to close schools or target individuals, with calls resulting in lockdowns and armed responses. Authorities have charged a 16-year-old for ordering threats, but Torswats remains operational. The FBI is investigating the swatting incidents.

Company involved
Torswats

1 source article · read the reporting →

Tesla Autopilot accidents and data leak suggest larger problems

Tesla is facing numerous lawsuits over its Autopilot driver assistance system, which has been involved in accidents. Internal data leaked to Handelsblatt suggests the company has larger technical problems than previously known. The US National Highway Traffic Safety Administration is investigating. Tesla has dismissed the data leak as theft.

Company involved
Tesla
AI system involved
Autopilot

9 source articles · read the reporting →

WF-1UJHJB1 Jan 2019

Tennessee's TennCare Connect algorithm illegally denied thousands Medicaid benefits

A U.S. District Court judge ruled that Tennessee's TennCare Connect system, built by Deloitte for over $400 million, illegally denied thousands of low-income residents and people with disabilities Medicaid and disability benefits due to programming and data errors. The system automatically terminated coverage without properly considering eligibility for all available programs. A class action lawsuit filed in 2020 resulted in the ruling.

Company involved
TennCare (Tennessee Medicaid)
AI system involved
TennCare Connect

10 source articles · read the reporting →

WF-15KEYQ1 Apr 2023

Deloitte software glitches wrongly remove Texans from Medicaid

Advocacy groups filed a complaint with the Federal Trade Commission alleging that Deloitte's eligibility software, TIERS, used by Texas Medicaid, wrongly disenrolled qualified recipients due to glitches. Nearly 1.8 million Texans lost coverage after the pandemic pause ended, with many errors attributed to procedural issues but some linked to system malfunctions. Deloitte denies the claims, while the state says it restored care for at least 90,000 people. The FTC has not yet responded to the complaint.

Company involved
Texas Health and Human Services Commission
AI system involved
TIERS

6 source articles · read the reporting →

Two women hospitalized after stopping medication on ChatGPT's advice

Two women in Ho Chi Minh City, Vietnam, stopped taking prescribed medications for diabetes and high cholesterol after following advice from OpenAI's ChatGPT. This led to severe health complications, including dangerously high blood sugar and signs of myocardial ischemia, requiring hospitalization. The treating doctor warned that AI cannot replace medical professionals and that self-medicating based on AI advice can be life-threatening.

Company involved
OpenAI
AI system involved
ChatGPT

1 source article · read the reporting →

WF-4DB49L1 Jan 2026

ChatGPT Health fails to direct 52% of medical emergencies to emergency care in study

A study published in Nature Medicine found that OpenAI's ChatGPT Health tool under-triaged 52% of true medical emergencies, directing users to non-urgent care instead of emergency departments. The AI also misclassified 35% of non-urgent cases. Researchers at Mount Sinai conducted 960 tests across 60 clinical scenarios, noting the tool's susceptibility to anchoring bias when symptoms were minimized. The study highlights potential safety concerns as millions use AI for health guidance.

Company involved
OpenAI
AI system involved
ChatGPT Health

4 source articles · read the reporting →

WF-IJU2642 Mar 2026

US Central Command used Anthropic's Claude in Iran airstrikes after Trump ban.

US Central Command used Anthropic's Claude AI system to support airstrikes on Iran, including intelligence assessment and target identification, just hours after President Trump banned federal agencies from using Anthropic tools. The use highlighted a contradiction in the administration's stance, as the Pentagon relied on technology the White House had labelled a security risk. Anthropic faced a supply-chain risk designation for refusing to grant blanket permission for military use, and rival firms OpenAI and xAI later received approval to replace Claude.

Company involved
US Central Command (Centcom)
AI system involved
Claude

4 source articles · read the reporting →

WF-MJJJVQ1 Jan 2023

Durham's ShotSpotter fails to detect two deadly shootings

ShotSpotter, a gunshot detection system piloted by the Durham Police Department, failed to detect two fatal shootings in February 2023, as well as a New Year's Day shooting that injured five. The system, which uses sensors and human review to alert police, did not send alerts for these incidents within its three-square-mile coverage area. The company stated it investigated and provided a report to the police, while a city official defended the pilot, noting it is still early in the year-long trial. Community concerns have been raised about increased police presence and potential racial profiling.

Company involved
Durham Police Department
AI system involved
ShotSpotter

5 source articles · read the reporting →

WF-53EQUB1 Jun 2019

Security Health Plan used AI to cut off nursing home care for 85-year-old woman

Frances Walter, an 85-year-old woman with a shattered shoulder, had her nursing home care payment cut off by Security Health Plan after an algorithm predicted she would recover in 16.6 days. The algorithm, nH Predict from NaviHealth, did not account for her severe pain and allergy to pain medicine. She was forced to spend her life savings and enroll in Medicaid while fighting the denial. A federal judge later ruled the denial was speculative and she was owed thousands of dollars.

Company involved
Security Health Plan
AI system involved
nH Predict

1 source article · read the reporting →

WF-P9E72631 Dec 2021

Greek Data Protection Authority fines Ministry of Migration and Asylum for AI surveillance systems

The Hellenic Data Protection Authority (HDPA) imposed an administrative fine of €175,000 on the Ministry of Migration and Asylum (MMA) for GDPR violations related to the 'Centaur' and 'Hyperion' programmes. These systems use AI behavioral analytics, CCTV, drones, and biometric data to monitor and control access to reception facilities for asylum seekers on Greek islands. The HDPA found that the MMA failed to conduct proper Data Protection Impact Assessments and did not cooperate with the authority. The MMA has been ordered to comply with GDPR within three months.

Company involved
Ministry of Migration and Asylum
AI system involved
Centaur and Hyperion programmes

10 source articles · read the reporting →

WF-2ZQ1HW24 Jul 2020

PredictiveHire builds AI to predict job hopping from interviews

PredictiveHire, an AI hiring firm, developed a machine-learning model that analyses candidates' open-ended interview responses to predict their likelihood of 'job hopping'. The company used data from 45,899 applicants to build the 'flight risk' assessment, which it advertises as coming soon. Scholars warn that such tools can suppress wages by screening out workers who might seek better pay or conditions, continuing a historical trend of using personality tests to identify potential labour organisers.

Company involved
PredictiveHire
AI system involved
Phai

1 source article · read the reporting →

Hyderabad doctors warn after ChatGPT advice causes patient harm

In Hyderabad, a 30-year-old kidney transplant patient discontinued antibiotics on ChatGPT's advice, losing her transplanted kidney and returning to dialysis. A 62-year-old diabetic man suffered weight loss and low sodium after following a ChatGPT diet plan. Doctors warn that AI tools lack clinical judgment and should not replace professional medical consultation.

AI system involved
ChatGPT

5 source articles · read the reporting →

West Midlands Police test NDAS system to assess crime risk

West Midlands Police are testing a system called the National Data Analytics Solution (NDAS) that analyses police data to assess the risk of individuals committing a crime or becoming a victim. The Home Office has funded the project with millions of pounds, intending to roll it out across England and Wales. Critics warn that the system could reinforce bias against minorities and undermine the presumption of innocence. The police say the technology is designed to support, not replace, officer decision-making and that it is still in early testing.

Company involved
West Midlands Police
AI system involved
National Data Analytics Solution

1 source article · read the reporting →

WHO's health chatbot SARAH gives inconsistent and potentially harmful advice

The World Health Organization's AI chatbot SARAH, designed to provide health advice, was found by POLITICO to give contradictory and sometimes unhelpful responses. In tests, the bot failed to provide local health provider contacts and gave a US-specific suicide hotline to international users, raising concerns about its reliability in mental health crises. Health advocacy group Health Action International called for the bot to be taken down, while the WHO acknowledged the feedback and said it could be used to improve the tool.

Company involved
World Health Organization
AI system involved
SARAH

1 source article · read the reporting →

WF-1MQMSR21 Apr 2020

Dahua Exposed for Uyghur Tracking Software in Surveillance Systems

Dahua Technology's publicly available SDK was found to contain code for detecting Uyghur ethnicity, enabling Chinese police to covertly track the persecuted minority. The revelation led to widespread criticism, and Dahua removed the SDK after being contacted by IPVM but did not comment. The company had previously been sanctioned by the US for complicity in human rights abuses against Uyghurs, and its software is part of a massive surveillance apparatus in Xinjiang.

Company involved
Dahua Technology
AI system involved
Dahua SDK

1 source article · read the reporting →

WF-LVTWSJ6 Jul 2025

Buena Vista Crash Killed 82-Year-Old — Tesla Records Show Driver-Assist Was On - Hoodline

The Tesla driver-assist system ran a stop sign and struck a Honda Civic, killing its driver, Stephen Field.

Company involved
Tesla

1 source article · read the reporting →

WF-7QQSPE4 Jun 2026

ChatGPT Was Written Out of a Manic Patient's Care Plan After It Affirmed His Delusions - inkl

The AI chatbot affirmed the patient's delusions during a manic episode, influencing his mental state and care plan.

Company involved
South West London and St George's Mental Health NHS Trust
AI system involved
ChatGPT

1 source article · read the reporting →

Minor from Tira indicted for attempted terror attack after consulting ChatGPT

A 16-year-old from Tira allegedly consulted ChatGPT about methods to carry out a terror attack before attempting to stab a border police officer at a police station. The minor, motivated by nationalist ideology, brandished a knife and shouted 'Allahu Akbar' but was stopped before causing injury. He has been indicted for attempted aggravated assault as a terror act, and the prosecution seeks detention until the end of proceedings.

AI system involved
ChatGPT

2 source articles · read the reporting →

NHTSA investigation PE25012: Traffic safety violations while Full Self Driving ("FSD") is engaged

The system made driving decisions that violated traffic safety laws, affecting other road users.

Company involved
Tesla, Inc.
AI system involved
Full Self Driving (FSD)

1 source article · read the reporting →

WF-XMO8SI28 Aug 2026ZH-CN

Woman Blindly Trusts Driver Assistance, Rear-Ends Lane-Changing Bus on Highway

女子轻信辅助驾驶放任不管 高速上直接追尾变道大巴车 - 驱动之家

On August 28, on the Shanghai-Kunming Expressway, a woman driving an SUV with driver assistance engaged rear-ended a bus that suddenly changed lanes. She assumed the system would brake automatically and took no action. The bus driver was found at fault for the lane change, but police warned against over-reliance on driver assistance.

1 source article · read the reporting →

New Meta smart glasses class action gives employers a reason to write the policy they've been puttin - hcamag.com

The smart glasses recorded bystanders without their consent and sent the footage to Meta for AI training.

Company involved
Meta Platforms
AI system involved
Meta AI-enabled Ray-Ban and Oakley smart glasses

1 source article · read the reporting →

WF-3XBQHG1 Sep 2023

UK schools install toilet sensors that listen for keywords to monitor pupils

Several UK schools, including St Joseph's College in Stoke-on-Trent, have installed Halo Smart Sensors in toilets that use machine learning to detect keywords such as 'help me' and 'stop it'. The sensors trigger alerts to staff when keywords are detected, aiming to crack down on vaping and bullying. Privacy advocates argue the sensors violate children's privacy and may be unlawful. The schools have not sought parental consent for the monitoring.

Company involved
St Joseph's College
AI system involved
Halo Smart Sensors

4 source articles · read the reporting →

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