The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

Clear

177 incidents closest to “Mews Payments” · matched on meaning · public reporting

WF-VL9YSL1 Jul 2022

Meta fails to block hate speech ads in Kenya test

Global Witness and Foxglove submitted test ads containing violent hate speech in English and Swahili to Facebook. The ads were approved for publication, demonstrating that Meta's content moderation systems failed to detect the hate speech. The groups had previously conducted similar tests in Myanmar and Ethiopia with the same result. Meta did not respond to the groups' outreach.

Company involved
Meta
AI system involved
Facebook's content moderation system

2 source articles · read the reporting →

WF-IWL4TH1 Jan 2018

US Secret Service bought access to cellphone location data

The US Secret Service signed a contract to access Locate X, a service that aggregates location data from phone apps and allows law enforcement to track devices without a warrant. The contract with Babel Street was worth about $36,000 and ran from 2017 to 2018. A former employee said the Secret Service used Locate X in 2018 to seize illegal credit card skimmers at petrol stations. Lawmakers and civil liberties advocates criticised the practice, and Senator Ron Wyden introduced a bill to ban such purchases.

Company involved
United States Secret Service
AI system involved
Locate X

1 source article · read the reporting →

WF-J9NYT94 Sep 2025

Warner Bros. Sues Midjourney for Copyright Infringement

Warner Bros. has filed a lawsuit against Midjourney, alleging that the AI image generation platform willfully creates infringing images and videos of its copyrighted characters, including Superman, Batman, and Bugs Bunny. The lawsuit claims that Midjourney removed guardrails that blocked users from creating infringing videos. The suit seeks statutory damages and an injunction to stop the infringement.

Company involved
Midjourney
AI system involved
Midjourney

5 source articles · read the reporting →

Hacker steals Muah.ai database with prompts describing child sexual abuse

A hacker stole a large database from the AI companion site Muah.ai, containing users' interactions with their chatbots. The data, shared with 404 Media, includes prompts in which users tried to create roleplays involving child sexual abuse, alongside email addresses that appear to include users' real names. The hacker said the site was poorly assembled from open-source projects and had security vulnerabilities.

Company involved
Muah.ai
AI system involved
Muah.ai

5 source articles · read the reporting →

WF-DURJYL1 Oct 2025

$335,000 and counting: Another WA local government settles Flock lawsuit - Cascadia Daily

The system captured images of vehicles and license plates, and the county failed to release them to a public records requester.

Company involved
Snohomish County
AI system involved
Flock Safety cameras

1 source article · read the reporting →

WF-452L9H1 Jan 2024

Steak 'n Shake sued over facial recognition kiosks under BIPA

A class action lawsuit alleges that Steak 'n Shake illegally collects facial biometrics from customers using PopID-powered self-ordering kiosks without proper consent. Plaintiff Michael Massel claims the restaurant chain failed to provide notice and obtain written consent as required by Illinois' Biometric Information Privacy Act (BIPA). The suit seeks damages of up to $5,000 per violation for anyone whose biometric data was collected in Illinois in the past five years.

Company involved
Steak 'n Shake
AI system involved
PopID biometric kiosks

6 source articles · read the reporting →

Mumsnet takes legal action against OpenAI for scraping content

Mumsnet, a UK parenting forum, has initiated legal action against OpenAI for scraping its content without permission. The company alleges that OpenAI used over six billion words from Mumsnet to train its ChatGPT model, breaching its terms of use. Mumsnet approached OpenAI to license the content but was refused. The case is ongoing.

Company involved
OpenAI
AI system involved
ChatGPT

6 source articles · read the reporting →

WF-QDHS2O15 Feb 2026

Moonwell loses $1.78M after AI-generated code from Claude Opus 4.6 causes oracle pricing error

DeFi lending protocol Moonwell lost $1.78 million after an oracle pricing error in smart contract code partially written by Anthropic's Claude Opus 4.6 model. The error valued cbETH at approximately $1.12 per token instead of its actual market price of nearly $2,200, triggering instant liquidations. Moonwell contained the issue by reducing the cbETH borrow cap, but users suffered catastrophic losses. The incident has sparked debate about the risks of AI-generated code in smart contracts.

Company involved
Moonwell
AI system involved
Claude Opus 4.6

4 source articles · read the reporting →

WF-ART4FW1 Feb 2026

Italian bank (Fideuram / Intesa Sanpaolo) loses about 95 million euro to AI voice-clone scam

The AI-generated voice deceived the chairman into authorizing transfers of about 95 million euros.

1 source article · read the reporting →

WF-S9GZ006 Mar 2024

Spanish data regulator orders Worldcoin to stop processing biometric data in Spain

The Spanish Data Protection Agency (AEPD) has ordered a precautionary measure against Tools for Humanity Corporation, the company behind Worldcoin, to cease collection and processing of personal data in Spain. The AEPD received complaints alleging insufficient information, collection of data from minors, and inability to withdraw consent. The regulator acted under GDPR Article 66.1 to prevent potentially irreparable harm to individuals' data protection rights.

Company involved
Tools for Humanity Corporation
AI system involved
Worldcoin

8 source articles · read the reporting →

WF-ALU6UI1 Mar 2025

Meta accused of exploiting content moderators in Ghana

Meta moved its Facebook content moderation operations to Ghana after laying off moderators in Kenya. Workers in Accra report poor working conditions, low pay, and psychological harm from reviewing traumatic content. Foxglove is investigating and planning a legal challenge.

Company involved
Meta
AI system involved
Facebook content moderation system

3 source articles · read the reporting →

Mr Craig Hadley wrongly accused of fraud at Sports Direct shop using Facewatch facial recognition.

Mr Craig Hadley was wrongly accused of being a fraudster at a Rotherham Sports Direct shop using facial recognition technology supplied by Facewatch. The system flagged him as a known fraudster, but the alert was later attributed to human error. Big Brother Watch, a privacy campaign group, has raised concerns about the lack of due process in such systems.

Company involved
Sports Direct
AI system involved
Facewatch

2 source articles · read the reporting →

WF-3KD9ZW25 Mar 2024

Portuguese regulator suspends Worldcoin's biometric data collection

Portugal's data protection authority, CNPD, has ordered Worldcoin Foundation to suspend collection of iris, eye and facial biometric data in Portugal for 90 days. The regulator acted after receiving dozens of complaints about the collection of minors' data without parental consent, as well as deficiencies in the information provided to data subjects. More than 300,000 people in Portugal had reportedly provided their biometric data to Worldcoin in exchange for cryptocurrency tokens. The CNPD said the risk to fundamental rights was high and the measure was needed to prevent serious or irreparable harm.

Company involved
Worldcoin Foundation
AI system involved
Orb

5 source articles · read the reporting →

Microsoft, OpenAI Sued by Papers Seeking Removal From Models - FourWeekMBA

Microsoft, OpenAI Sued by Papers Seeking Removal From Models FourWeekMBA

Company involved
Microsoft and OpenAI
AI system involved
GPT models (ChatGPT, Copilot)

1 source article · read the reporting →

Michael Smith pleads guilty to AI-powered streaming fraud for $8 million in royalties

Michael Smith, a North Carolina man, pleaded guilty to conspiracy to commit wire fraud for operating a scheme that used AI-generated music tracks and automated bots to generate billions of fake streams, fraudulently obtaining over $8 million in royalties from streaming platforms. The scheme diverted money from real artists and rights holders. Smith agreed to forfeit the $8,091,843.64 and faces up to five years in prison at sentencing in July 2026.

2 source articles · read the reporting →

WF-JJP7IB30 Mar 2026

Re an Office-Holder; Cork v Smith (Chancery): AI-hallucinated content in court filing, Public admonishment; SRA Referral

The AI system generated a non-existent insolvency rule that was submitted to the court, misleading the court.

Company involved
Pinsent Masons LLP

1 source article · read the reporting →

WF-MO5BND1 Jan 2014

FTC orders WW International and Kurbo to delete children's data and pay $1.5m penalty

The US Federal Trade Commission alleged that WW International, formerly Weight Watchers, and its subsidiary Kurbo illegally collected personal and health data from children under 13 through the Kurbo by WW weight-loss app without parental consent. The complaint said the signup process encouraged children to lie about their age and that the companies retained the data indefinitely. The companies settled, agreeing to delete the data, destroy any algorithms derived from it, and pay a $1.5 million penalty.

Company involved
WW International, Inc. (formerly Weight Watchers) and Kurbo, Inc.
AI system involved
Kurbo by WW

10 source articles · read the reporting →

WF-RQJ6S16 Oct 2023

UK ICO issues preliminary enforcement notice to Snap over My AI privacy risks

The UK Information Commissioner's Office (ICO) has issued a preliminary enforcement notice to Snap, the owner of Snapchat, over its AI chatbot My AI. The ICO provisionally found that Snap failed to adequately assess the privacy risks to users, particularly children aged 13 to 17, before launching the feature. Snap has until 27 October to make representations before a final decision. If enforced, Snap could face a fine of up to 4% of global turnover or £17.5 million, and may be required to stop processing data for My AI in the UK.

Company involved
Snap
AI system involved
My AI

8 source articles · read the reporting →

Whitebridge AI faces complaint over false reputation reports

Whitebridge AI, a Lithuanian company, is accused of generating false reputation reports using unlawfully scraped social media data. The reports contained false warnings for 'sexual nudity' and 'dangerous political content'. Privacy group Noyb filed a complaint with the Lithuanian data protection authority, alleging violations of the GDPR. The complainants sought access to their data but received no response, and were later required to provide a qualified electronic signature to correct errors.

Company involved
Whitebridge AI

6 source articles · read the reporting →

WF-Y8JJVE1 Jul 2020

WeChat Pay Facial Recognition Bypassed by Scammers Using Animated GIFs

In July 2020, a woman in Hubei, China, reported that 20,000 yuan ($3,000) was stolen from her WeChat Pay account. Scammers had tricked her 8-year-old son into revealing her password, then used animated GIFs of her face to bypass the facial recognition security. Police arrested three suspects, and the case remains under investigation. The incident highlights vulnerabilities in facial recognition systems that can be fooled by simple animated images.

Company involved
WeChat
AI system involved
WeChat Pay facial recognition

1 source article · read the reporting →

WF-2HR7AX1 Jan 2014

Post Office Horizon scandal falsely accused subpostmasters of theft

The Post Office's Horizon IT system, supplied by Fujitsu, falsely reported financial shortfalls at many branches across England and Wales. Subpostmasters like Pete Murray were wrongly accused of theft and prosecuted, leading to loss of livelihood, reputational damage, and in some cases suicide. A group litigation, Bates v Post Office, settled, but many victims are still seeking compensation and justice. The scandal remains under investigation by the Post Office Horizon IT Inquiry.

Company involved
Post Office
AI system involved
Horizon

10 source articles · read the reporting →

WF-BZ7M5L1 Jan 2016

Tenant screening software denies housing to disabled Latino man in Connecticut

In 2016, Carmen Arroyo requested to move her disabled son Mikhail into a larger apartment in the same complex. The landlord, WinnResidential, used CoreLogic's CrimSafe tenant screening software, which flagged a dropped retail theft charge against Mikhail as disqualifying. The landlord rejected the application without explanation. Arroyo sued CoreLogic and WinnResidential under the Fair Credit Reporting Act and the Fair Housing Act, alleging that the software disproportionately excludes people of colour. The case was scheduled for trial in August 2021.

Company involved
WinnResidential
AI system involved
CrimSafe

10 source articles · read the reporting →

Just Eat UK couriers deactivated by AI for minor overpayments

Just Eat UK couriers were deactivated from the platform after an AI system flagged them for alleged overpayments as small as £1.35. The system used GPS data to detect drivers moving away from restaurants while waiting for orders. Drivers claim they were asked to move by restaurant staff and that the deactivation was done with little human oversight. A report by Worker Info Exchange details eleven cases, and the company says each case is reviewed by a human before deactivation.

Company involved
Just Eat

10 source articles · read the reporting →

WF-LTIGT71 Apr 2015

Polish school fined for processing students' fingerprints without legal basis

Primary School No. 2 in Gdansk used a biometric fingerprint reader to identify students for meal payment verification. The system processed the biometric data of 680 children without a valid legal basis, as the school could have used alternative identification methods. The Polish Personal Data Protection Office (UODO) imposed a fine of PLN 20,000 ($5,300) and ordered the erasure of the data. The authority also noted that students without biometric identification were required to wait at the end of the queue, constituting unequal treatment.

Company involved
Primary School No. 2 in Gdansk

6 source articles · read the reporting →

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