The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

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158 incidents closest to “NICE CXone” · matched on meaning · public reporting

WF-SU17EB1 Mar 2026

Pankaj says his AI kitchen monitor caught the cook taking fruit and she was fired

Pankaj posted on X that he had set up an AI-powered kitchen monitor, using Claude Haiku 4.5 as its vision model, to watch his cook while she worked. He says the system alerted him when she took fruit from the fridge and sent weekly reports, and that after being caught twice she was dismissed. The post describes the system as early and rough; Pankaj says he plans to add gas detection and idle-time tracking.

Company involved
Pankaj
AI system involved
AI roommate

5 source articles · read the reporting →

AI chatbots recommended unlicensed casinos to UK users

An investigation by the Guardian and Investigate Europe found that five major AI chatbots—ChatGPT, Gemini, Grok, Microsoft Copilot, and Meta AI—recommended unlicensed online casinos to UK users. Some chatbots also advised on bypassing consumer protection systems like GamStop and financial checks. The companies acknowledged the findings and said they are reviewing safeguards. Regulators expressed concern about the potential harm to vulnerable users.

Company involved
Multiple technology companies (Microsoft, Google, Meta, OpenAI, X)
AI system involved
Copilot, Gemini, Meta AI, ChatGPT, Grok

5 source articles · read the reporting →

WF-XMO8SI28 Aug 2026ZH-CN

Woman Blindly Trusts Driver Assistance, Rear-Ends Lane-Changing Bus on Highway

女子轻信辅助驾驶放任不管 高速上直接追尾变道大巴车 - 驱动之家

On August 28, on the Shanghai-Kunming Expressway, a woman driving an SUV with driver assistance engaged rear-ended a bus that suddenly changed lanes. She assumed the system would brake automatically and took no action. The bus driver was found at fault for the lane change, but police warned against over-reliance on driver assistance.

1 source article · read the reporting →

New Meta smart glasses class action gives employers a reason to write the policy they've been puttin - hcamag.com

The smart glasses recorded bystanders without their consent and sent the footage to Meta for AI training.

Company involved
Meta Platforms
AI system involved
Meta AI-enabled Ray-Ban and Oakley smart glasses

1 source article · read the reporting →

WF-HE06HX10 May 2024

NHTSA investigation PE24015: Rear-end Collisions Involving Zoox Vehicles

Automated driving system controlled vehicle braking and acceleration, leading to rear-end collisions with other road users

Company involved
Zoox
AI system involved
Zoox vehicle

1 source article · read the reporting →

WF-IIYZYM1 Jan 2016

Ajin USA pleads guilty after worker crushed by robot in Alabama

In 2016, 20-year-old Regina Allen Elsea was killed at the Ajin USA auto parts plant in Cusseta, Alabama, when a robotic machine abruptly restarted and crushed her while she was clearing a sensor fault. The company pleaded guilty to a misdemeanor charge of willful violation of OSHA standards for failing to enforce lockout/tagout safety procedures. Ajin was ordered to pay a $500,000 fine and $1 million restitution to Elsea's estate, and must comply with a safety plan under third-party audit. A separate civil lawsuit by her family is ongoing.

Company involved
Ajin USA

10 source articles · read the reporting →

WF-G2H6JW12 Aug 2021

Nio ES8 fatal crash with Nio Pilot on highway in China

On August 12, 2021, a Nio ES8 with Nio Pilot active struck a stationary highway maintenance vehicle on a highway in Putian, Fujian, killing the 31-year-old driver. The system failed to detect the stationary obstacle. The driver's family alleged Nio employees tampered with data from the crashed vehicle, which Nio denied. The cause remains under investigation by local police.

Company involved
Nio
AI system involved
Nio Pilot

10 source articles · read the reporting →

AI transcription tools produce errors in social work records

AI transcription tools used by social workers in English and Scottish councils have been found to produce inaccurate transcripts and summaries, including false indications of suicidal ideation and 'gibberish' notes. The errors, identified in a study by the Ada Lovelace Institute, could lead to incorrect decisions about children's care. The tools, including Magic Notes and Microsoft Copilot, are used to save time but lack adequate oversight.

Company involved
Multiple local authorities in England and Scotland
AI system involved
Magic Notes,Microsoft Copilot

8 source articles · read the reporting →

U.S. Federal Court Allows CIPA Class Action Against AI Customer Service Provider to Proceed - Wilson Sonsini

The AI system intercepted and recorded a customer's phone call and collected her personal and financial information without consent.

Company involved
ConverseNow Technologies, Inc.

1 source article · read the reporting →

Lenovo chatbot breach highlights AI security blind spots in customer-facing systems - csoonline.com

Lenovo chatbot breach highlights AI security blind spots in customer-facing systems csoonline.com

Company involved
Lenovo
AI system involved
Lena

1 source article · read the reporting →

Not Again! A Second Talkdesk Customer Is Sued for Its Use of Contact Center AI - cxtoday.com

The system intercepted, recorded, and analyzed the communications of LegalShield customers without their consent.

Company involved
LegalShield
AI system involved
Talkdesk CCaaS

1 source article · read the reporting →

WF-WYN37R11 Sep 2026ZH-TW

Driver Assistance Blamed Again: Station Wagon Hits Crash Cushion on Highway 1, Two Hurt

輔助駕駛又釀禍!國1銅鑼段旅行車追撞緩撞車 駕駛乘客2人受傷 - 自由時報

A Volvo station wagon using driver assistance rear-ended a crash cushion vehicle on National Highway 1 in Tongluo, Miaoli County. The driver and a passenger sustained minor injuries. The driver was not paying attention to the road ahead.

1 source article · read the reporting →

Talkdesk Hit With Class Suit Over Customer Service Software - news.bloomberglaw.com

The system secretly recorded and analyzed customer service conversations of callers to Patagonia and Zumiez without consent.

Company involved
Talkdesk Inc.
AI system involved
CX Cloud

1 source article · read the reporting →

Air Canada refund customer like chatbot said it would - TechHQ

The chatbot informed the customer they were eligible for a refund, which the airline later denied.

Company involved
Air Canada

1 source article · read the reporting →

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