The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

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188 incidents closest to “Snapsheet Total Loss” · matched on meaning · public reporting

WF-5PK3YZ1 Jan 2019

Snapchat not liable for Quick Add connecting 12-year-old to sex offenders

A 12-year-old girl was sexually assaulted after Snapchat's Quick Add feature recommended she connect with convicted sex offenders. Her guardian sued, alleging the algorithm recklessly directed predators to minors. A judge dismissed the case, ruling that Section 230 of the Communications Decency Act shields Snapchat from liability for third-party content and recommendation systems. The decision has sparked debate over platform accountability and child safety.

Company involved
Snapchat
AI system involved
Quick Add

1 source article · read the reporting →

WF-DFMQ9J1 Mar 2024

Insurer drops California homeowner after aerial photo analysis

Cindy Picos was dropped by her home insurer after the company used aerial photos to assess her roof. The insurer refused to let her see the photos, and she believes her roof is in fine shape. The incident highlights the growing use of drones and aerial imagery by insurers to inspect properties without in-person visits.

2 source articles · read the reporting →

WF-YDH1HN3 Aug 2023

Tesla Model 3 crash, 1 killed, Autopilot verified: Tesla collides with pickup

The vehicle's Autopilot system drove into oncoming traffic, causing a collision that killed the driver and injured two passengers in another vehicle.

Company involved
Tesla
AI system involved
Autopilot

1 source article · read the reporting →

WF-020KRL26 Jul 2023

Tesla Model 3 crash, 1 killed, Autopilot verified: Tesla falls from height

The vehicle drove off the road and fell from a height, killing the driver.

Company involved
Tesla
AI system involved
Autopilot

1 source article · read the reporting →

WF-EO358C9 Dec 2020

Tesla Model X crash in Seoul kills owner; police investigate defect

Police are investigating a Tesla Model X crash in Yongsan, Seoul, that killed the car owner and injured the driver and an apartment employee. The driver testified that he suddenly lost control as the car drove into a wall and caught fire. A court warrant has allowed forensic examination of the vehicle. Tesla has denied that its vehicles have acceleration malfunctions.

Company involved
Tesla
AI system involved
Tesla Model X

6 source articles · read the reporting →

WF-D83EVM2 Nov 2021

Zillow faces securities class action over Zillow Offers wind-down

Zillow Group, Inc. is accused of making false and misleading statements to investors about its Zillow Offers home-flipping business. The company allegedly failed to disclose that its forecasting algorithm was unable to predict home prices accurately, leading to a $304 million inventory write-down and a decision to wind down the business. Investors who bought shares between February 10 and November 2, 2021, suffered losses when the stock price dropped after the announcement. A class action lawsuit has been filed in Washington federal court.

Company involved
Zillow Group, Inc.
AI system involved
Zillow Offers

10 source articles · read the reporting →

WF-CC7AFU18 Jan 2026

Beep automated bus rear-ended by Tesla in Washington D.C.

An automated bus operated by Beep was rear-ended by a Tesla driver making an illegal lane change in Washington D.C. on 18 January 2026. The bus, part of a pilot programme with the U.S. Department of Transportation, had a human backup driver and sustained minor cosmetic damage. Service was temporarily paused but resumed after a review found the bus operated appropriately. No police were called and the incident was not reported to NHTSA as the damage was under $1,000 and the other driver was at fault.

Company involved
Beep
AI system involved
Beep automated bus

2 source articles · read the reporting →

WF-DURJYL1 Oct 2025

$335,000 and counting: Another WA local government settles Flock lawsuit - Cascadia Daily

The system captured images of vehicles and license plates, and the county failed to release them to a public records requester.

Company involved
Snohomish County
AI system involved
Flock Safety cameras

1 source article · read the reporting →

WF-VZ1Z966 Jul 2022

Tesla Model S crash, 2 killed, Autopilot verified: Tesla hits parked tractor-trailer

The Tesla Autopilot system failed to detect a parked tractor-trailer, causing a collision that killed two occupants.

Company involved
Tesla
AI system involved
Autopilot

1 source article · read the reporting →

WF-452L9H1 Jan 2024

Steak 'n Shake sued over facial recognition kiosks under BIPA

A class action lawsuit alleges that Steak 'n Shake illegally collects facial biometrics from customers using PopID-powered self-ordering kiosks without proper consent. Plaintiff Michael Massel claims the restaurant chain failed to provide notice and obtain written consent as required by Illinois' Biometric Information Privacy Act (BIPA). The suit seeks damages of up to $5,000 per violation for anyone whose biometric data was collected in Illinois in the past five years.

Company involved
Steak 'n Shake
AI system involved
PopID biometric kiosks

6 source articles · read the reporting →

WF-D4DS2M11 Dec 2023

Waymo Self-Driving Taxis Crash into Backwards-Towed Pickup in Phoenix

On 11 December 2023, two Waymo autonomous vehicles collided with a pickup truck being towed backwards in Phoenix, Arizona. The vehicles were operating without passengers and sustained minor damage, with no injuries reported. Waymo attributed the crashes to a software error that mispredicted the towed vehicle's motion and subsequently deployed a fix. The company filed a voluntary recall report with the NHTSA.

Company involved
Waymo
AI system involved
Waymo Driver

3 source articles · read the reporting →

Lawsuit says Tesla Autopilot missed a curve before a fatal Model X crash

The Autopilot system missed a curve, causing a fatal crash for the driver.

Company involved
Tesla
AI system involved
Autopilot

1 source article · read the reporting →

WF-DYR3NM1 Jun 2021

State Farm accused of algorithmic bias against Black homeowners

A class action lawsuit filed in Chicago alleges State Farm's automated claims processing system discriminates against Black policyholders. The suit claims Black customers are more likely to face additional paperwork and longer waits for claim approval than white customers, citing data from 800 homeowners. State Farm has stated it takes the filing seriously and is committed to fair treatment, while the plaintiffs seek to enjoin the current system and require audits.

Company involved
State Farm
AI system involved
automated claims processing system

2 source articles · read the reporting →

WF-ZQWJ2Q1 Mar 2019

Tesla sued by family of Jeremy Beren Banner over fatal Autopilot crash

The family of Jeremy Beren Banner is suing Tesla for wrongful death after his Model 3 crashed into a tractor-trailer while Autopilot was engaged. Banner, 50, died when the car collided at 68 mph and its roof was torn off. Tesla claims Banner removed his hands from the wheel immediately after activating Autopilot, but the family's lawyer disputes this. The lawsuit alleges the car was defective and that Tesla's sales language overpromises self-driving capability.

Company involved
Tesla
AI system involved
Autopilot

4 source articles · read the reporting →

NHTSA investigation PE25012: Traffic safety violations while Full Self Driving ("FSD") is engaged

The system made driving decisions that violated traffic safety laws, affecting other road users.

Company involved
Tesla, Inc.
AI system involved
Full Self Driving (FSD)

1 source article · read the reporting →

Sibuxiang Genuine + Genuine Sibuxiang: Tesla Autopilot in Another Accident, Owner Says System Failed to Recognize Construction Barriers, Causing Rear-End…

四不像正版+正版四不像特斯拉自动驾驶再出事故,车主称系统未识别施工路障致追尾 - Pchome电脑之家

A Tesla owner reported that the vehicle's Autopilot system did not detect construction barriers, leading to a rear-end collision. The incident was reported by Pchome.

Company involved
Tesla
AI system involved
Autopilot

1 source article · read the reporting →

WF-HE06HX10 May 2024

NHTSA investigation PE24015: Rear-end Collisions Involving Zoox Vehicles

Automated driving system controlled vehicle braking and acceleration, leading to rear-end collisions with other road users

Company involved
Zoox
AI system involved
Zoox vehicle

1 source article · read the reporting →

WF-GX69JO5 May 2021

Tesla Model 3 crash, 1 killed, Autopilot verified: Multi-event collision with truck on highway

The Tesla Model 3, with Autopilot possibly engaged, struck an overturned semi-truck and a pedestrian, killing the driver and injuring the pedestrian.

Company involved
Tesla
AI system involved
Autopilot

1 source article · read the reporting →

WF-EMHCBD31 May 2026

Carlisle woman, 82, dies after losing 35,000 pounds to Nigel Farage deepfake scam

The deepfake video convinced the victim to invest in a fraudulent scheme, leading to financial loss.

1 source article · read the reporting →

Whiteside County sergeant misused license plate reader data, resigned; state police reviewing case: Sheriff - Shaw Local

The system collected license plate data on vehicles, and the sergeant accessed it without a legitimate law enforcement purpose.

Company involved
Flock Safety
AI system involved
Flock Safety ALPR

1 source article · read the reporting →

Tesla Lawsuit Claims Autopilot Accelerated So Violently the Tires Burst - Autoblog

The vehicle accelerated violently, causing the tires to burst, affecting the driver.

Company involved
Tesla
AI system involved
Autopilot

1 source article · read the reporting →

WF-GT2Y3225 Feb 2025

Bengaluru woman loses Rs 3.75 crore in Sadhguru deepfake investment scam

A 57-year-old retired woman in Bengaluru was defrauded of Rs 3.75 crore after scammers used an AI-generated deepfake video of spiritual leader Sadhguru Jaggi Vasudev to promote a fake investment platform called Mirrox. Between February and April 2025, she transferred the money across multiple transactions after being added to a WhatsApp group where fabricated profits were shared to build trust. She realised the fraud when she attempted to withdraw funds and the scammers demanded additional fees, then ceased communication. Police are coordinating with banks to freeze the fraudsters' accounts, but recovery is expected to be challenging.

Company involved
Mirrox
AI system involved
Mirrox stock trading app

2 source articles · read the reporting →

WF-RQJ6S16 Oct 2023

UK ICO issues preliminary enforcement notice to Snap over My AI privacy risks

The UK Information Commissioner's Office (ICO) has issued a preliminary enforcement notice to Snap, the owner of Snapchat, over its AI chatbot My AI. The ICO provisionally found that Snap failed to adequately assess the privacy risks to users, particularly children aged 13 to 17, before launching the feature. Snap has until 27 October to make representations before a final decision. If enforced, Snap could face a fine of up to 4% of global turnover or £17.5 million, and may be required to stop processing data for My AI in the UK.

Company involved
Snap
AI system involved
My AI

8 source articles · read the reporting →

WF-IUHYJ51 Jan 2023

New Mexico Attorney General files lawsuit against Snapchat for harming children through recommendation algorithms

The New Mexico Department of Justice filed an unredacted complaint against Snap Inc., the parent company of Snapchat, alleging that the platform's features, including Quick Add and Discovery feed, recommended adult strangers and drug dealers to minors, leading to sextortion, sexual abuse, and drug-related deaths. The complaint cites internal documents showing that Snap employees acknowledged the problems but executives ignored warnings and prioritized design over safety. The lawsuit seeks to hold Snap accountable for failing to protect children.

Company involved
Snap Inc.
AI system involved
Snapchat

8 source articles · read the reporting →

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