The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

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188 incidents closest to “Upstart auto refinance” · matched on meaning · public reporting

WF-T5ERDR1 Mar 2023

Bank of America Customer Targeted by AI Voice Deepfake Scam

Clive Kabatznik, a Florida investor, was targeted by scammers who used AI-generated voice deepfakes to impersonate him in calls to his Bank of America representative. The fraudsters attempted to trick the banker into transferring money, but the banker became suspicious and hung up. The bank reported the incident to its security team, and it took about 10 days for Mr. Kabatznik to re-establish contact with his banker. The incident highlights the growing threat of voice deepfakes in financial scams.

Company involved
Bank of America

2 source articles · read the reporting →

WF-020KRL26 Jul 2023

Tesla Model 3 crash, 1 killed, Autopilot verified: Tesla falls from height

The vehicle drove off the road and fell from a height, killing the driver.

Company involved
Tesla
AI system involved
Autopilot

1 source article · read the reporting →

WF-OYBVNA14 Feb 2024

Grab's surge pricing algorithm always adds fees, investigation finds

An investigation by the Pulitzer Center found that Grab's ride-hailing app in the Philippines always includes surge fees in its fares, even when wait times are long. Customers like Rica Torres reported rising costs without explanation. A complaint filed with the LTFRB in 2022 remains unresolved, and the regulator has not determined how the algorithm sets surge rates.

Company involved
Grab
AI system involved
Grab app

8 source articles · read the reporting →

WF-D83EVM2 Nov 2021

Zillow faces securities class action over Zillow Offers wind-down

Zillow Group, Inc. is accused of making false and misleading statements to investors about its Zillow Offers home-flipping business. The company allegedly failed to disclose that its forecasting algorithm was unable to predict home prices accurately, leading to a $304 million inventory write-down and a decision to wind down the business. Investors who bought shares between February 10 and November 2, 2021, suffered losses when the stock price dropped after the announcement. A class action lawsuit has been filed in Washington federal court.

Company involved
Zillow Group, Inc.
AI system involved
Zillow Offers

10 source articles · read the reporting →

WF-CC7AFU18 Jan 2026

Beep automated bus rear-ended by Tesla in Washington D.C.

An automated bus operated by Beep was rear-ended by a Tesla driver making an illegal lane change in Washington D.C. on 18 January 2026. The bus, part of a pilot programme with the U.S. Department of Transportation, had a human backup driver and sustained minor cosmetic damage. Service was temporarily paused but resumed after a review found the bus operated appropriately. No police were called and the incident was not reported to NHTSA as the damage was under $1,000 and the other driver was at fault.

Company involved
Beep
AI system involved
Beep automated bus

2 source articles · read the reporting →

WF-VZ1Z966 Jul 2022

Tesla Model S crash, 2 killed, Autopilot verified: Tesla hits parked tractor-trailer

The Tesla Autopilot system failed to detect a parked tractor-trailer, causing a collision that killed two occupants.

Company involved
Tesla
AI system involved
Autopilot

1 source article · read the reporting →

WF-D4DS2M11 Dec 2023

Waymo Self-Driving Taxis Crash into Backwards-Towed Pickup in Phoenix

On 11 December 2023, two Waymo autonomous vehicles collided with a pickup truck being towed backwards in Phoenix, Arizona. The vehicles were operating without passengers and sustained minor damage, with no injuries reported. Waymo attributed the crashes to a software error that mispredicted the towed vehicle's motion and subsequently deployed a fix. The company filed a voluntary recall report with the NHTSA.

Company involved
Waymo
AI system involved
Waymo Driver

3 source articles · read the reporting →

WF-3AGQFY1 Dec 2025

California Slaps Robotaxis With $10,000 Fines for Blocking First Responders - Hoodline

Autonomous vehicles blocked emergency vehicles, delaying response times for first responders.

Company involved
Waymo
AI system involved
Waymo

1 source article · read the reporting →

WF-Y2VM2314 Sep 2026

Waymo Robotaxi Blocks Fire Truck Responding To Austin Hotel Alarm - AOL.com

An empty Waymo robotaxi blocked and delayed a fire truck responding to an Austin hotel alarm.

Company involved
Waymo
AI system involved
Waymo robotaxi

1 source article · read the reporting →

Lawsuit says Tesla Autopilot missed a curve before a fatal Model X crash

The Autopilot system missed a curve, causing a fatal crash for the driver.

Company involved
Tesla
AI system involved
Autopilot

1 source article · read the reporting →

WF-DYR3NM1 Jun 2021

State Farm accused of algorithmic bias against Black homeowners

A class action lawsuit filed in Chicago alleges State Farm's automated claims processing system discriminates against Black policyholders. The suit claims Black customers are more likely to face additional paperwork and longer waits for claim approval than white customers, citing data from 800 homeowners. State Farm has stated it takes the filing seriously and is committed to fair treatment, while the plaintiffs seek to enjoin the current system and require audits.

Company involved
State Farm
AI system involved
automated claims processing system

2 source articles · read the reporting →

WF-1OVEQM23 Sep 2026

OpenAI sued over alleged undisclosed human review of ChatGPT conversations - Top Class Actions

ChatGPT conversations were reviewed by third-party contractors without adequate disclosure to users.

Company involved
OpenAI OpCo LLC
AI system involved
ChatGPT

1 source article · read the reporting →

Apple Siri Settlement: How to Claim Up to $95 - Yahoo Finance

Apple Siri Settlement: How to Claim Up to $95 Yahoo Finance

Company involved
Apple
AI system involved
Siri

1 source article · read the reporting →

WF-XMO8SI28 Aug 2026ZH-CN

Woman Blindly Trusts Driver Assistance, Rear-Ends Lane-Changing Bus on Highway

女子轻信辅助驾驶放任不管 高速上直接追尾变道大巴车 - 驱动之家

On August 28, on the Shanghai-Kunming Expressway, a woman driving an SUV with driver assistance engaged rear-ended a bus that suddenly changed lanes. She assumed the system would brake automatically and took no action. The bus driver was found at fault for the lane change, but police warned against over-reliance on driver assistance.

1 source article · read the reporting →

WF-0ZQI8S4 Oct 2016

$30M Equifax hard inquiry dispute class action settlement - Top Class Actions

A class action, settled for $30 million, alleged that Equifax automatically rejected consumers' disputes of hard inquiries on their credit reports, sending a form letter instead of investigating.

Company involved
Equifax Information Services LLC

1 source article · read the reporting →

WF-X56BUW29 Jun 2023

Family Sues Tesla After Model X Allegedly Surged Through Red Light - Carscoops

The vehicle accelerated from a red light without driver input, causing a crash that injured the driver and his daughter.

Company involved
Tesla
AI system involved
Autopilot

1 source article · read the reporting →

Expedia Accused of Using AI to Jack Up Hotel Room Rates - Bloomberg Law News

Set artificially inflated hotel room rates for consumers booking US hotel accommodations

Company involved
Expedia Group Inc.

1 source article · read the reporting →

WF-TDFPG43 Mar 2024

Ford BlueCruise crash in Philadelphia kills two, injures one

On March 3, 2024, a Ford Mustang Mach-E operating in hands-free partial automation mode (BlueCruise) collided with stationary vehicles in a work zone on I-95 in Philadelphia. The system recorded a speed of 72.4 mph with no braking or steering before impact. The drivers of the two stationary vehicles died, and the Ford driver was injured. The NTSB determined the probable cause to be driver impairment and distraction due to overreliance on automation, as well as Ford's inadequate integration of speed management with the automation system.

Company involved
Ford Motor Company
AI system involved
BlueCruise

9 source articles · read the reporting →

Tesla Lawsuit Claims Autopilot Accelerated So Violently the Tires Burst - Autoblog

The vehicle accelerated violently, causing the tires to burst, affecting the driver.

Company involved
Tesla
AI system involved
Autopilot

1 source article · read the reporting →

WF-OZQDJ6Portuguese

Uber to Resume Autonomous Car Use Despite Fatal Accident - Estadão

Uber voltará a utilizar carros autônomos mesmo após acidente - Estadão

Uber's president Dara Khosrowshahi said the company plans to resume using autonomous cars within months. The ride-hailing firm suspended its self-driving vehicle program in March after a car struck and killed a pedestrian in the United States. Khosrowshahi stated that Uber has conducted internal and independent safety reviews and is working with government agencies to restart testing.

1 source article · read the reporting →

WF-9D8L0R21 Aug 2026

Capital Standard, LLC v. U.S. Bank National Association (CA Florida (2d)): AI-hallucinated content in court filing, Monetary Sanction; Adverse Costs…

The AI generated false legal citations that were included in a court filing, misleading the court.

1 source article · read the reporting →

Geico and other insurers charge higher premiums in minority neighborhoods than in white areas with similar risk

ProPublica's analysis of auto insurance premiums in California, Illinois, Texas and Missouri found that major insurers such as Geico, Allstate and Liberty Mutual charge minority neighborhoods up to 30% more than white areas with similar accident costs. The disparity is alleged to result from pricing algorithms that may inadvertently use zip code as a proxy for race. Otis Nash, a 26-year-old Chicagoan, pays $190.69 per month for Geico insurance while a white driver in a safer neighborhood pays $54.67. The insurers deny discrimination, stating they do not collect race data.

Company involved
Geico

5 source articles · read the reporting →

WF-TJN7PL11 Dec 2021

Paris taxi company G7 suspends Tesla Model 3 after fatal crash

A Paris taxi company, G7, suspended Tesla Model 3 cars from its fleet after an off-duty driver's car was involved in a collision that killed one person and injured 20 others. It was not clear whether Tesla's Autopilot was active. G7 said Tesla's initial inquiry found no malfunction but that the car appeared to accelerate when the driver tried to brake. The company said it would pay affected drivers' lost wages while a police investigation continues.

Company involved
G7
AI system involved
Tesla Model 3

7 source articles · read the reporting →

WF-3WZ49Y1 Jul 2025

Commonwealth Bank worker made redundant after unknowingly training AI chatbot to replace her

Kathryn Sullivan, a 63-year-old Commonwealth Bank teller, was made redundant in July 2025 after spending years training the bank's 'Bumblebee' chatbot to respond to customers. She was unaware that she was helping the AI replace her own role. Sullivan confronted CEO Matt Comyn at the bank's AGM in Brisbane, where chairman Paul O'Malley acknowledged the bank had made a mistake. The Finance Sector Union had brought a case before the Fair Work Commission, resulting in some jobs being offered back, but not all.

Company involved
Commonwealth Bank
AI system involved
Bumblebee

4 source articles · read the reporting →

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