The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

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212 incidents closest to “LexisNexis Risk Solutions (RELX PLC group)” · matched on meaning · public reporting

West Midlands Police test NDAS system to assess crime risk

West Midlands Police are testing a system called the National Data Analytics Solution (NDAS) that analyses police data to assess the risk of individuals committing a crime or becoming a victim. The Home Office has funded the project with millions of pounds, intending to roll it out across England and Wales. Critics warn that the system could reinforce bias against minorities and undermine the presumption of innocence. The police say the technology is designed to support, not replace, officer decision-making and that it is still in early testing.

Company involved
West Midlands Police
AI system involved
National Data Analytics Solution

1 source article · read the reporting →

LinkedIn Used by Foreign Spies with AI-Generated Photos to Target US Officials

Foreign intelligence operations created fake LinkedIn profiles with AI-generated photos to connect with US politicians, lobbyists, and government officials. The fake accounts, such as 'Katie Jones,' sent connection requests to gain credibility and access. LinkedIn removed the account after being contacted by the Associated Press, but the platform remains vulnerable to such espionage tactics.

Company involved
LinkedIn

1 source article · read the reporting →

WF-NTJTJM27 May 2021

Privacy International challenges Clearview AI's facial recognition database in Europe

Privacy International filed complaints against Clearview AI with five European data protection authorities in May 2021, alleging that the company's scraping of facial images from the web and building a biometric database without consent violates data protection laws. The regulators in the UK, France, Italy, Greece, and Austria have since found Clearview's practices unlawful, imposed fines, and ordered deletion of data. Clearview has appealed the UK fine, and the case is ongoing.

Company involved
Clearview AI
AI system involved
Clearview

10 source articles · read the reporting →

WF-IWL4TH1 Jan 2018

US Secret Service bought access to cellphone location data

The US Secret Service signed a contract to access Locate X, a service that aggregates location data from phone apps and allows law enforcement to track devices without a warrant. The contract with Babel Street was worth about $36,000 and ran from 2017 to 2018. A former employee said the Secret Service used Locate X in 2018 to seize illegal credit card skimmers at petrol stations. Lawmakers and civil liberties advocates criticised the practice, and Senator Ron Wyden introduced a bill to ban such purchases.

Company involved
United States Secret Service
AI system involved
Locate X

1 source article · read the reporting →

WF-DWBKBN1 Jan 2019

Las Vegas police used unsuitable facial recognition images in nearly half of searches

The Las Vegas Metropolitan Police Department (LVMPD) used 'non-suitable' probe images in 451 of 924 facial recognition searches in 2019, greatly increasing the risk of false identifications. The system, supplied by Vigilant Solutions, returned likely matches in only 18% of those searches, yet led to arrests in at least 73 cases. Critics and researchers warn this practice heightens the chance of wrongful arrests, and one defence attorney said he was never informed facial recognition was used to identify his client.

Company involved
Las Vegas Metropolitan Police Department
AI system involved
Vigilant Solutions facial recognition system

1 source article · read the reporting →

WF-CB17LN31 Oct 2023

California AG declares out-of-state ALPR data sharing unlawful

California Attorney General Rob Bonta issued guidance confirming that sharing automated license plate reader (ALPR) data with out-of-state or federal agencies violates state law SB 34. The decision follows years of advocacy by EFF and the ACLU, who demonstrated through public records that many California law enforcement agencies were sharing data with hundreds of external agencies, including ICE and CBP. The guidance mandates that all California agencies review their data sharing and cut off access to out-of-state and federal entities.

Company involved
California law enforcement agencies
AI system involved
Automated license plate readers (ALPRs)

1 source article · read the reporting →

WF-WNQZLI1 Jan 2020

Clearview AI settles with ACLU over facial recognition database sales

Clearview AI has agreed to stop selling its facial recognition database to most private US companies as part of a proposed settlement with the ACLU. The company scraped billions of images from social media without consent to build its database, violating Illinois' Biometric Information Privacy Act. The settlement requires Clearview to delete old facial vectors and allow Illinois residents to opt out. The company can still sell its technology to law enforcement and government agencies.

Company involved
Clearview AI
AI system involved
Clearview AI facial recognition database

8 source articles · read the reporting →

WF-CK2WEC20 Oct 2023

Macy's and Sunglass Hut facial recognition misidentifies man, leading to wrongful jailing

Harvey Eugene Murphy Jr was misidentified by facial recognition software used by Sunglass Hut and Macy's as the perpetrator of an armed robbery. He was arrested and jailed, where he alleges he was beaten and raped. His alibi was later confirmed and charges were dropped. He is suing the companies for $10 million in damages.

Company involved
Macy's and EssilorLuxottica

3 source articles · read the reporting →

WF-DYR3NM1 Jun 2021

State Farm accused of algorithmic bias against Black homeowners

A class action lawsuit filed in Chicago alleges State Farm's automated claims processing system discriminates against Black policyholders. The suit claims Black customers are more likely to face additional paperwork and longer waits for claim approval than white customers, citing data from 800 homeowners. State Farm has stated it takes the filing seriously and is committed to fair treatment, while the plaintiffs seek to enjoin the current system and require audits.

Company involved
State Farm
AI system involved
automated claims processing system

2 source articles · read the reporting →

Sharp HealthCare Sued Over AI Scribe, Patient Consent - Medscape

A lawsuit alleges Sharp HealthCare's AI scribe recorded patient encounters without patients' consent.

Company involved
Sharp HealthCare
AI system involved
AI scribe

1 source article · read the reporting →

WF-4H0F955 Feb 2026

Sainsbury's ejects man misidentified by facial recognition software

Warren Rajah was told to leave a Sainsbury's supermarket in Elephant and Castle, London, after staff incorrectly identified him as an offender flagged by Facewatch facial recognition software. The error occurred at the human verification stage, not the technology itself. Sainsbury's apologised and offered a £75 shopping voucher, and Facewatch confirmed Rajah was not on its database. Rajah criticised the lack of explanation and recourse, and expressed concern for vulnerable customers.

Company involved
Sainsbury's
AI system involved
Facewatch

5 source articles · read the reporting →

WF-GYY2DP5 Sep 2025

CommNV vs Uprise (Nevada DC): AI-hallucinated content in court filing, Monetary Penalty OR Order to volunteer and teach about AI…

The AI system generated fabricated legal citations that were included in a court filing, misleading the court and opposing counsel.

Company involved
Christopher Day

1 source article · read the reporting →

DOJ, Pinnacle reach settlement in RealPage case - Yahoo Finance

The system recommended rent prices to landlords, affecting renters' housing costs.

Company involved
Pinnacle Property Management Services
AI system involved
RealPage

1 source article · read the reporting →

New Meta smart glasses class action gives employers a reason to write the policy they've been puttin - hcamag.com

The smart glasses recorded bystanders without their consent and sent the footage to Meta for AI training.

Company involved
Meta Platforms
AI system involved
Meta AI-enabled Ray-Ban and Oakley smart glasses

1 source article · read the reporting →

WF-HR38J016 Jul 2025

Hospital sues insurer over use of AI to deny $2M in claims - HealthExec

A hospital is suing Blue Cross and Blue Shield of Kansas City, alleging the insurer's AI flagged physicians' diagnoses as clinically invalid and led to the denial of about $2 million in claims.

Company involved
Blue Cross and Blue Shield of Kansas City
AI system involved
Apixio

1 source article · read the reporting →

WF-0ZQI8S4 Oct 2016

$30M Equifax hard inquiry dispute class action settlement - Top Class Actions

A class action, settled for $30 million, alleged that Equifax automatically rejected consumers' disputes of hard inquiries on their credit reports, sending a form letter instead of investigating.

Company involved
Equifax Information Services LLC

1 source article · read the reporting →

WF-AAEOVA1 May 2022

Lawsuit Says UnitedHealth Used AI With a 90% Error Rate to Deny Care - Yahoo

Denied post-acute care coverage to elderly Medicare Advantage patients

Company involved
UnitedHealth Group
AI system involved
nH Predict

1 source article · read the reporting →

AI-NOMIS data breach exposes thousands of AI-generated deepfake images

Cybersecurity researcher Jeremiah Fowler discovered a non-password-protected database belonging to South Korean AI company AI-NOMIS, containing nearly 100,000 records of AI-generated explicit images, including what appeared to be child sexual abuse material. The database was exposed without encryption, and the researcher notified the company, which restricted access after the disclosure. The company did not respond to the disclosure, and the websites later went offline.

Company involved
AI-NOMIS
AI system involved
GenNomis

5 source articles · read the reporting →

WF-V0IBRA20 Feb 2024

Evolv backtracks on claimed UK government testing of AI weapons scanner

Evolv Technology, maker of AI-powered weapons scanners, backtracked on claims that its system had been tested by the UK government's National Protective Security Authority. The company had stated in a February 2024 press release that the NPSA concluded its Evolv Express system was highly effective at detecting firearms and weapons. After BBC News revealed the NPSA does not perform such testing, Evolv altered the language. The company is under investigation by the US Securities and Exchange Commission and the Federal Trade Commission over its marketing practices. Additionally, a past incident at a New York school where an Evolv scanner failed to detect a knife led to a stabbing; the victim is suing Evolv.

Company involved
Evolv Technology
AI system involved
Evolv Express

3 source articles · read the reporting →

WF-N2X8EZ1 Jun 2024

Australian children's photos scraped into LAION-5B AI dataset without consent

Human Rights Watch found that the LAION-5B dataset, used to train AI tools, contains links to identifiable photos of Australian children scraped from the web without consent. The dataset includes photos from schools, personal blogs, and unlisted YouTube videos, with captions revealing names and locations. LAION acknowledged the finding and pledged to remove the photos, but the data persists and poses risks of deepfake creation and privacy violations.

Company involved
LAION
AI system involved
LAION-5B

4 source articles · read the reporting →

Spinvox accused of using human transcribers for voice messages

Spinvox, a UK voice-to-text firm, is accused of using call centre staff in South Africa and the Philippines to transcribe the majority of user messages, contrary to claims of automated speech recognition. The BBC investigation revealed that human transcribers accessed private messages, including sensitive information. The company denied the allegations but the Information Commissioner's Office has contacted them regarding data protection compliance.

Company involved
Spinvox
AI system involved
D2 (the Brain)

4 source articles · read the reporting →

Whitebridge AI faces complaint over false reputation reports

Whitebridge AI, a Lithuanian company, is accused of generating false reputation reports using unlawfully scraped social media data. The reports contained false warnings for 'sexual nudity' and 'dangerous political content'. Privacy group Noyb filed a complaint with the Lithuanian data protection authority, alleging violations of the GDPR. The complainants sought access to their data but received no response, and were later required to provide a qualified electronic signature to correct errors.

Company involved
Whitebridge AI

6 source articles · read the reporting →

WF-C3J9XA9 May 2022

Upstart Holdings sued for securities fraud over AI model claims

Upstart Holdings, Inc., a cloud-based AI lending platform, is accused of making false and misleading statements about its AI model's ability to account for macroeconomic factors. The lawsuit, filed on May 13, 2022, alleges that the company's positive statements about its business were materially false. Investors suffered losses when Upstart's stock price fell 56% on May 9, 2022, after the company reduced its fiscal 2022 guidance.

Company involved
Upstart Holdings, Inc.
AI system involved
Upstart AI lending platform

10 source articles · read the reporting →

Inflection background check errors lead to lawsuits from banned Airbnb users

Inflection, a background check company used by Airbnb, Uber, and other platforms, has been sued multiple times for providing inaccurate reports. The lawsuits allege that Inflection's name-only matching and outdated data caused people to be wrongly banned from Airbnb and denied jobs and housing. Some cases have been settled, while others remain ongoing. The company is accused of violating the Fair Credit Reporting Act.

Company involved
Inflection
AI system involved
Inflection background check

8 source articles · read the reporting →

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