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The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

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194 incidents closest to “SAS Credit Scoring” · matched on meaning · public reporting

WF-RODNM31 Mar 2020

UK government's Spotlight algorithm denies funding to independent cinemas

The UK government's Culture Recovery Fund used an automated due diligence tool called Spotlight, designed by the Cabinet Office, to process grant applications. The algorithm is accused of excluding smaller, community-focused independent cinemas and arts organizations in favour of larger institutions, a practice the article describes as automated cultural elitism. The National Audit Office has confirmed the criteria, and Arts Council England is investigating cases of potential fraud, while many venues report struggling to survive.

Company involved
UK Government Cabinet Office
AI system involved
Spotlight

6 source articles · read the reporting →

Class action claims Navy Federal allows AI co. to monitor, record calls - Top Class Actions

The system intercepted, recorded, and analyzed customer service calls without consent, affecting the privacy of callers.

Company involved
Navy Federal Credit Union
AI system involved
Verint Real-Time Agent Assist

1 source article · read the reporting →

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