The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

Clear

197 incidents closest to “SAS Viya” · matched on meaning · public reporting

WF-UDDP7B6 Dec 2017

Illinois DCFS ends unreliable predictive analytics program for child abuse risk

The Illinois Department of Children and Family Services ended its Rapid Safety Feedback program, which used data mining to predict child abuse risk, after the agency's director called the technology unreliable. The system, developed by Eckerd Connects and Mindshare Technology, assigned risk scores to children but failed to flag several high-profile child deaths. The program was also criticised for overwhelming caseworkers with alerts and for potential bias against poor children of colour. DCFS decided not to renew the contract.

Company involved
Illinois Department of Children and Family Services
AI system involved
Rapid Safety Feedback

10 source articles · read the reporting →

WF-KN420W1 Jun 2024

Runway accused of training Gen-3 on scraped YouTube videos and pirated films

Runway, the AI company behind the Gen-3 video generator, is accused of training its model on thousands of YouTube videos and pirated films without permission, according to a leaked internal spreadsheet obtained by 404 Media. The spreadsheet lists thousands of YouTube channels belonging to major media companies and popular creators. A former employee said the company used proxies to scrape videos from YouTube. After being contacted by 404 Media, Runway stopped generating videos that named specific YouTubers, but did not respond to requests for comment.

Company involved
Runway
AI system involved
Gen-3

5 source articles · read the reporting →

WF-QK5KCO3 Aug 2026

Delta’s AI Told A Passenger Her Flight Home Was Safe, Then Canceled It And Demanded Double To Rebook - View…

The AI canceled the passenger's entire roundtrip award ticket, including the return flight, after the passenger requested only the outbound be canceled.

Company involved
Delta Air Lines
AI system involved
Delta Concierge

1 source article · read the reporting →

Air Canada says its AI chatbot went rogue, misleading customers - Modern Ghana

The chatbot provided misleading information to customers.

Company involved
Air Canada

1 source article · read the reporting →

Air Canada refund customer like chatbot said it would - TechHQ

The chatbot informed the customer they were eligible for a refund, which the airline later denied.

Company involved
Air Canada

1 source article · read the reporting →

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