Safaricom sued over AI use in customer service and M-PESA decisions - nation.africa
The AI system determined access to services, processed financial transactions, and handled customer complaints for Safaricom customers.
- Company involved
- Safaricom PLC
1 source article · read the reporting →
State Farm hit with lawsuit over AI bias, discrimination and unpaid insurance claims - beinsure.com
Denied or canceled insurance policies and delayed claim payments to policyholders, disproportionately affecting Black and nonwhite, disabled, and abuse survivor policyholders.
- Company involved
- State Farm
1 source article · read the reporting →