The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

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194 incidents closest to “Shift Technology (société par actions simplifiée, RCS Paris 791 862 618)” · matched on meaning · public reporting

WF-HYFC011 Jan 2024

Sears AI chatbot chats and audio files found exposed online - Mashable

The AI chatbot recorded and exposed customer conversations and personal data, affecting Sears Home Services customers.

Company involved
Transformco
AI system involved
Samantha

1 source article · read the reporting →

Safaricom sued over AI use in customer service and M-PESA decisions - nation.africa

The AI system determined access to services, processed financial transactions, and handled customer complaints for Safaricom customers.

Company involved
Safaricom PLC

1 source article · read the reporting →

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