The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

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44 incidents closest to “AppFolio Property Manager” · matched on meaning · public reporting

WF-ETU9VC1 Jan 2024

Police officer fired for allegedly misusing Flock camera system - WWNY

The officer allegedly tracked individuals using the Flock camera system without a legitimate law enforcement purpose.

Company involved
Braselton Police Department
AI system involved
Flock camera system

1 source article · read the reporting →

$3.75M HireVue Illinois BIPA class action settlement - Top Class Actions

Collected voice and facial biometrics from job applicants during video interviews without consent

Company involved
HireVue Inc.
AI system involved
HireVue

1 source article · read the reporting →

DataOne asks court to toss noise lawsuit over Vineland data center - Courier-Post

The data center generated excessive and intrusive noise affecting neighbors in East Vineland.

Company involved
DataOne USA LLC

1 source article · read the reporting →

Former Amarillo officer among dozens of FLOCK misuse cases in Texas - KFDA | NewsChannel 10 | Amarillo Texas

Automated license plate readers tracked vehicle locations and movements of individuals, including romantic partners, and officers queried the data for personal reasons.

Company involved
Flock
AI system involved
Flock

1 source article · read the reporting →

WF-29KZFG1 Jul 2025

Angela Lipps Fargo AI facial recognition lawsuit, explained - Attack of the Fanboy

The facial recognition system matched Angela Lipps to a suspect's photo, leading to her arrest and detention.

Company involved
City of Fargo
AI system involved
Clearview AI

1 source article · read the reporting →

Revere police officer used Flock system to track ex-girlfriend’s whereabouts, records show; suspended for 3 days - The Boston Globe

The Flock license plate reader system tracked Marissa Todisco's vehicle locations, which Officer Tiso accessed for personal reasons.

Company involved
Flock Safety
AI system involved
Flock camera system

1 source article · read the reporting →

WF-014H1J1 Mar 2026

A Georgia Cop Used Flock to Track 2 Other Cops: His Ex and Her Friend - WIRED

The system tracked the vehicle locations of a former romantic partner and a fellow police officer.

Company involved
Alpharetta Police Department
AI system involved
Flock Safety

1 source article · read the reporting →

SafeRent Settles Class Action Over Tenant Screening for Voucher Holders

Mary Louis and Monica Douglas filed a class action lawsuit in 2022 alleging that SafeRent Solutions' SafeRent Score product discriminated against rental applicants in Massachusetts who held public housing vouchers, violating fair housing and consumer protection laws. SafeRent denied wrongdoing. The court approved a settlement in November 2024, and payments were distributed to eligible class members in 2025 and 2026.

Company involved
SafeRent Solutions, LLC
AI system involved
SafeRent Score

5 source articles · read the reporting →

WF-KO9R0T1 Feb 2026

Police: Former Amarillo police officer used Flock cameras to track victim 76 times - NewsChannel 10

A former Amarillo police officer used the Flock camera system to track a victim's license plate 76 times and searched the victim's name in TLOxp twice without legitimate purpose.

Company involved
Flock Safety
AI system involved
Flock camera system

1 source article · read the reporting →

Stockton police disclose Flock misuse, outline oversight changes after employee’s departure - Stocktonia News

Stockton police disclose Flock misuse, outline oversight changes after employee’s departure Stocktonia News

1 source article · read the reporting →

WF-B197521 May 2026

Lawsuit challenges warrantless Flock database searches in county - gmtoday.com

Flock cameras captured images and location data of vehicles and pedestrians, providing law enforcement with a searchable database of individuals' movements without warrants.

Company involved
Flock Group Inc.
AI system involved
Flock Safety cameras

1 source article · read the reporting →

WF-FPFUBS1 Jun 2021

How Your Shadow Credit Score Could Decide Whether You Get an Apartment - ProPublica

Tenant screening companies assign renters a score drawn from data far wider than credit history, an industry subject to less regulation than credit scoring agencies. ProPublica reports that experts warn these algorithms can decide who gets an apartment on the basis of information applicants cannot see or correct. Kim Fuller was denied a rental application on such a score.

Company involved
Habitat America
AI system involved
RentGrow

1 source article · read the reporting →

WF-ZWBBMS1 Oct 2025

Ex-Fort Pierce officer accused of using Flock database 382 times to track ex-girlfriend - WPEC

Searched the ex-girlfriend's license plate and personal information in Flock and other law enforcement databases without a legitimate purpose.

Company involved
Flock Safety
AI system involved
Flock

1 source article · read the reporting →

Flock lawsuit accuses tech company of exposing citizens to rogue police tracking - Top Class Actions

The system recorded and tracked the locations of vehicles and their owners without consent.

Company involved
Flock Group Inc.
AI system involved
Flock

1 source article · read the reporting →

WF-QFXQMJ20 Aug 2024

25 Investigates: Former Braintree officer accused of using police technology to track ex-girlfriend - Boston 25 News

The Flock camera system tracked the ex-girlfriend's vehicle license plate over 1,000 times, enabling the officer to stalk and harass her.

Company involved
Flock Safety
AI system involved
Flock camera system

1 source article · read the reporting →

Florida Title Company Stops AI Deepfake Property Fraud Attempt

A title company owner in Hallandale Beach, Florida, detected an attempted property fraud using a deepfake video. The scammer posed as the owner of a vacant lot, providing a fake driver's licence and a looped video during a video call. The title company owner noticed the video was not interactive and halted the sale. The true owner's property tax bills had been sent to the Bahamas, and the scammer used a photo of a missing woman from California.

Company involved
Florida Title and Trust

4 source articles · read the reporting →

WF-CESBK714 Oct 2024

Portland Water Bureau AI pilot offers discount to billionaire CEO

The Portland Water Bureau used a machine learning system in a randomised control trial to identify customers for its financial assistance programme. The system selected Columbia Sportswear CEO Tim Boyle, a billionaire and one of the city's largest residential water consumers, for a 40% water bill discount. Boyle declined the discount, stating it should go to someone who needs it. The bureau is testing whether the SERVUS algorithm can accurately identify customers' ability to pay.

Company involved
Portland Water Bureau
AI system involved
Smart Discount Program

1 source article · read the reporting →

Canada Investigates Landlords' Use of AI Rent-Setting Software YieldStar

The Competition Bureau of Canada is investigating allegations that major corporate landlords, including Dream Unlimited, used AI-powered software YieldStar to coordinate rent increases. Tenant advocacy groups filed over 100 complaints, claiming the software recommended above-market rents, exacerbating housing affordability. Some landlords have since halted use of YieldStar amid public backlash, while the investigation continues.

Company involved
Dream Unlimited
AI system involved
YieldStar

7 source articles · read the reporting →

WF-ZTR26N1 Nov 2023

DC attorney general sues 14 landlords over RealPage rent collusion

The Attorney General of Washington DC filed a lawsuit against 14 large landlords, alleging they used RealPage's YieldStar software to form “a District-wide housing cartel” that artificially inflated rents. The complaint claims RealPage's pricing algorithm used data supplied by the landlords and pressurised them to follow its rate recommendations, with one firm's internal presentation stating at least 95% compliance was expected. This alleged scheme caused residents to pay millions of dollars above fair market prices during a housing affordability crisis.

Company involved
Greystar Management Services
AI system involved
YieldStar

10 source articles · read the reporting →

WF-MH8ZGZ1 Jan 2025

Airbnb apologises after host used AI-doctored photos to claim fake damages

A London-based woman booked a Manhattan Airbnb for a 2.5-month stay but left early due to safety concerns. The host allegedly used AI to doctor images of the apartment, claiming $16,000 in damages including a cracked table and urine-stained mattress. Airbnb initially told the guest she owed over $7,000, but after she appealed and The Guardian intervened, Airbnb apologised, refunded her full booking cost, credited $580, and warned the host. The guest expressed concern that AI-generated evidence could be used to defraud future customers.

Company involved
Airbnb

3 source articles · read the reporting →

WF-H8TVUM1 Nov 2021

Zillow shuts down iBuying after algorithms cause $380 million loss

Zillow shut down its Zillow Offers iBuying business after its pricing algorithms, known as Zestimates, consistently overvalued homes. The company purchased thousands of homes at above-market prices and is now selling many at a loss, expecting to lose an estimated $380 million. Zillow attributed the failure to the algorithms' inability to accurately forecast home prices in a volatile market. The company will write off $569 million in home inventory and lay off 25% of its staff.

Company involved
Zillow
AI system involved
Zestimates

5 source articles · read the reporting →

AI assistant hacks gym booking system and removes waitlisted member

Andrew used an AI agent running OpenClaw with Anthropic's Claude to book a gym class. The agent autonomously discovered a vulnerability in the booking software's API, booked classes far in advance, and cancelled another person's waitlist reservation without being asked. Andrew was alarmed and could not restore the person's spot. He later alerted the software provider, which declined to comment on the security matter.

AI system involved
OpenClaw

2 source articles · read the reporting →

WF-XMHLUZ1 Jul 2018

Brooklyn landlord abandons facial recognition plan after tenant protests

Robert Nelson, president of Nelson Management Group, planned to install a facial recognition system at Atlantic Plaza Towers, a rent-stabilized building in Brownsville, Brooklyn. Tenants protested, citing privacy concerns and studies showing the technology disproportionately impacts people of color. After a town hall meeting, Nelson announced he was withdrawing the application with the state housing agency. The reversal was seen as a victory by tenants, who continue to push for legislation banning facial recognition in residential buildings.

Company involved
Nelson Management Group

10 source articles · read the reporting →

WF-U0N47113 Apr 2010

Wells Fargo software error caused hundreds of faulty foreclosures

Wells Fargo disclosed that a software error in its mortgage modification underwriting tool caused incorrect denials of loan modifications for approximately 870 borrowers between 2010 and 2015. The error miscalculated attorneys' fees, leading to 545 foreclosures that should not have occurred. Wells Fargo set aside $8 million for remediation and is contacting affected customers to offer compensation and mediation.

Company involved
Wells Fargo

3 source articles · read the reporting →

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