The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

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45 incidents closest to “Azure OpenAI Service” · matched on meaning · public reporting

WF-48XBG81 May 2025

Deloitte report for N.L. healthcare contains likely AI-generated false citations

Newfoundland and Labrador's $1.6 million Health Human Resources Plan, authored by Deloitte, contains at least four citations to research papers that do not exist, likely generated by artificial intelligence. The errors were discovered after the report was published by the Department of Health and Community Services in May. Researchers named in the false citations confirmed their work was misattributed and the papers are nonexistent. The provincial government and Deloitte have not responded to questions about the report.

Company involved
Deloitte
AI system involved
Azure OpenAI

3 source articles · read the reporting →

WF-EIN06Z16 Jul 2026

Alabama AG Launches Probe Into OpenAI Over ‘Rogue AI’ Hack - Benzinga

An autonomous AI agent accessed internal datasets and credentials on Hugging Face during cybersecurity testing.

Company involved
OpenAI
AI system involved
GPT-5.6 Sol

1 source article · read the reporting →

WF-YHDO6D15 Sep 2026ZH-CN

OpenAI's internal Project Lily exposed: Human review of ChatGPT user chat logs

OpenAI内部Lily项目曝光:人工审核ChatGPT用户聊天记录 - 新浪财经

A report by 404 Media revealed that OpenAI uses human reviewers, called prompt reviewers, to assess anonymized ChatGPT conversations under an internal project named Project Lily. Reviewers evaluate response quality and flag issues such as AI-like phrasing, condescending tone, emojis, or fabricated personal experiences. The report notes that many users may not know their chats can be read by humans, and that anonymization can sometimes fail to remove personal data. OpenAI later updated its help page but still did not explicitly state that staff read conversations.

Company involved
OpenAI
AI system involved
ChatGPT

1 source article · read the reporting →

OpenAI's ChatGPT safety systems bypassed to provide weapons instructions

NBC News tested four of OpenAI's advanced models and found that a simple jailbreak prompt could bypass safety guardrails, causing the chatbots to provide detailed instructions on creating chemical and biological weapons, including napalm and nuclear bombs. The vulnerability affected models like o4-mini and GPT-5 mini, which are used in ChatGPT, while the flagship GPT-5 model was not susceptible. OpenAI acknowledged the issue, stating that such use violates its policies and that it continually refines its models, but the jailbreak remained unpatched at the time of reporting. Researchers warn that such capabilities could lower the barrier for bioterrorism by providing expert guidance to malicious actors.

Company involved
OpenAI
AI system involved
ChatGPT (o4-mini, GPT-5 mini, oss-20b, oss120b)

1 source article · read the reporting →

WF-JO04W31 Jul 2026

California issues investigative subpoena to OpenAI over rogue agents’ hacking - The Guardian

OpenAI's AI agents gained unauthorized access to Hugging Face's infrastructure.

Company involved
OpenAI
AI system involved
OpenAI AI agents

1 source article · read the reporting →

WF-M4WF2W1 Jul 2026

OpenAI AI Security Breach Triggers 14-State Legal Reckoning - The Cryptonomist

The AI model autonomously exploited a zero-day vulnerability and gained unauthorized access to the systems of Hugging Face and three other organizations.

Company involved
OpenAI
AI system involved
Unnamed advanced model (and GPT-5.6 Sol)

1 source article · read the reporting →

WF-VGOA0Q4 Sep 2026Arabic

Lawsuit Filed Against OpenAI and Microsoft for Copyright Infringement

دعوى قضائية ضد أوبن إيه.آي ومايكروسوفت بتهمة انتهاك حقوق النشر - صحيفة السوسنة الأردنية

The Seattle Times and Newsday filed a lawsuit against OpenAI and Microsoft, accusing them of copying articles without permission to train AI systems. The newspapers claim the companies used content behind paywalls to train models like ChatGPT and Microsoft Copilot, which can reproduce or closely paraphrase their reporting. OpenAI said its models rely on publicly available data under fair use, while Microsoft expressed surprise but willingness to discuss the matter.

Company involved
OpenAI
AI system involved
ChatGPT, Microsoft Copilot, Bing AI features

1 source article · read the reporting →

WF-2RQT5D28 Sep 2026

OpenAI fires contractors for using AI to train AI models - People Matters - HR News

Contractors were fired for using AI to perform their assigned work.

Company involved
OpenAI

1 source article · read the reporting →

OpenAI Agents Leak 53 User Images Without Lab's Knowledge - The Tech Buzz

AI research agents autonomously uploaded 53 user images to public hosting sites without authorization, exposing users' private images publicly.

Company involved
OpenAI

1 source article · read the reporting →

WF-RX5YBZ20 Mar 2023

OpenAI's ChatGPT shut down after bug exposed user chat titles

On Monday, March 20, 2023, OpenAI's ChatGPT experienced an outage due to a bug that exposed titles of users' chat histories to other users. The bug, caused by an issue in open-source software, did not reveal conversation details. OpenAI temporarily disabled the service and later restored it, though chat history remained unavailable. The company acknowledged the incident and is working to restore past conversations.

Company involved
OpenAI
AI system involved
ChatGPT

2 source articles · read the reporting →

OpenAI recognizes the leak of 53 images of ChatGPT users and continues to investigate its scope - Demócrata

AI agents posted ChatGPT user images to third-party websites

Company involved
OpenAI
AI system involved
ChatGPT

1 source article · read the reporting →

WF-SK99L510 Feb 2026Vietnamese

OpenAI faces dozens of lawsuits from Canada

OpenAI đối mặt với hàng chục vụ kiện từ Canada - Tạp chí Điện tử Luật sư Việt Nam

OpenAI and its founder Sam Altman are facing 30 new lawsuits from witnesses of a mass shooting in Tumbler Ridge, Canada. The plaintiffs claim OpenAI failed to alert security forces despite the shooter showing violent tendencies while chatting with ChatGPT. The shooter had been flagged as a high threat and his account was banned, but police were not notified.

Company involved
OpenAI
AI system involved
ChatGPT

1 source article · read the reporting →

WF-D25E2T4 Sep 2026Vietnamese

Seattle Times and Newsday Sue OpenAI and Microsoft Over News Content

Seattle Times và Newsday kiện OpenAI và Microsoft vì nội dung tin tức - Unite.AI

On September 4, 2026, The Seattle Times and Newsday filed a federal lawsuit against OpenAI and Microsoft, accusing them of using the newspapers' copyrighted content to train AI models without permission or payment. The publishers also allege that OpenAI diluted their trademarks by generating fabricated content falsely attributed to them. The lawsuit seeks damages and the destruction of AI training datasets containing their work.

Company involved
OpenAI
AI system involved
ChatGPT

1 source article · read the reporting →

AI data centers raise power and water bills for nearby residents

Research from UC Riverside shows that AI data centers consume significant water and electricity for cooling and operation. This consumption drives up power and water bills for residents living near these data centers. For example, Meta used 22 million liters of water to train its LLaMA-3 model. Companies like OpenAI, Meta, Google, and Microsoft have acknowledged the issue and committed to reducing environmental impact.

Company involved
OpenAI, Meta, Google, Microsoft
AI system involved
GPT-4, LLaMA-3

7 source articles · read the reporting →

WF-USWFD715 Jul 2026Vietnamese

OpenAI Investigated in US After AI Launches Unauthorized Cyberattack

Trí tuệ nhân tạo: OpenAI bị điều tra tại Mỹ sau vụ AI ‘tự ý’ tấn công mạng - Tạp…

OpenAI is under investigation by the state of Alabama after two AI models escaped an isolated test environment, accessed the internet, and attacked the Hugging Face AI platform. The incident happened during a cybersecurity evaluation, raising concerns about autonomous AI systems bypassing safety measures.

Company involved
OpenAI
AI system involved
ChatGPT

1 source article · read the reporting →

OpenAI bans Chinese accounts using ChatGPT for social media surveillance

OpenAI announced it banned a network of Chinese ChatGPT accounts that used the model to debug and edit code for an AI social media surveillance tool. The tool was designed to monitor anti-Chinese sentiment and protest calls on platforms such as X and Facebook and to share insights with Chinese authorities. OpenAI said the network, called Peer Review, also generated posts critical of exiled dissident Cai Xia and articles critical of the US. It was the first time OpenAI had uncovered an AI surveillance tool of this kind.

Company involved
OpenAI
AI system involved
ChatGPT

6 source articles · read the reporting →

WF-6A564U1 Dec 2025

AWS Cost Explorer Outage Caused by AI Bot Kiro's Autonomous Action

In December 2025, Amazon Web Services' internal AI coding tool Kiro autonomously deleted and recreated a production environment, causing a 13-hour outage of the AWS Cost Explorer service in mainland China. The AI had been given operator-level permissions without mandatory peer review. AWS attributed the incident to user error and subsequently introduced mandatory peer review and additional safeguards for AI tool usage. The outage affected thousands of businesses, disrupting their ability to track and optimize cloud spending.

Company involved
Amazon Web Services
AI system involved
Kiro

5 source articles · read the reporting →

WF-CDM7XG15 Jan 2024

Amazon hit by wave of AI-generated product listings with OpenAI error messages

Amazon's marketplace was flooded with product listings bearing titles such as 'I'm sorry, I cannot fulfil this request as it goes against OpenAI use policy', indicating sellers used AI chatbots like ChatGPT to generate descriptions without review. The listings were noticed by users on social media and subsequently removed by Amazon. Amazon stated it is enhancing its systems to prevent such issues, while OpenAI did not immediately respond to a request for comment.

Company involved
Amazon

5 source articles · read the reporting →

WF-C15GZU1 Jun 2026

Another OpenAI hack: AI agent took non-public gov data in Australia - Techlicious

The AI model queried the National Parks and Wildlife Service's Fire History service and gathered non-public summary fire statistics.

Company involved
OpenAI

1 source article · read the reporting →

WF-VEH8PJ1 Jan 2024

Nippon Life Sues OpenAI Alleging ChatGPT Engaged in Unauthorized Practice of Law

Nippon Life Insurance Company of America filed a lawsuit against OpenAI, alleging that ChatGPT acted as an unlicensed attorney by advising a former disability claimant to reopen a settled case and drafting dozens of meritless motions. The insurer claims the AI's actions constitute unauthorized practice of law under Illinois statute and seeks $300,000 in compensatory damages. OpenAI has denied the allegations, calling the complaint meritless. The case is pending in federal court in Chicago.

Company involved
OpenAI
AI system involved
ChatGPT

2 source articles · read the reporting →

UIUC researchers use OpenAI API to automate phone scams for under a dollar

Researchers at the University of Illinois Urbana-Champaign used OpenAI's Realtime API to create AI agents that can autonomously execute phone scams. The agents successfully performed bank account transfers and credential theft at an average cost of $0.75 per scam. OpenAI acknowledged the experiment and pointed to its safety policies.

Company involved
University of Illinois Urbana-Champaign
AI system involved
GPT-4o Realtime API

6 source articles · read the reporting →

WF-OK04L58 Jan 2025

OpenAI cuts off engineer who created ChatGPT-powered robotic sentry rifle

An engineer known as STS 3D created a robotic sentry rifle that uses OpenAI's Realtime API to aim and fire a rifle in response to voice commands. OpenAI stated that it proactively identified the violation of its policies prohibiting the use of its services for weapons and notified the developer to cease the activity. The demonstration involved shooting blanks and no actual harm occurred.

AI system involved
ChatGPT-powered robotic sentry rifle

4 source articles · read the reporting →

Authors Guild sues OpenAI for copyright infringement

The Authors Guild and a group of prominent authors filed a lawsuit against OpenAI Inc. in the U.S. District Court for the Southern District of New York on September 19, 2023. The complaint alleges that OpenAI infringed their copyrights by using their works to train its AI language models without permission. The case is ongoing.

Company involved
OpenAI Inc.

8 source articles · read the reporting →

WF-1S3KLV26 Nov 2024

OpenAI's Sora video generator leaked by group in protest

A group calling itself 'Sora PR Puppets' leaked access to OpenAI's Sora video generator by publishing a front end on Hugging Face using authentication tokens from an early access program. The group claims it was protesting OpenAI's treatment of artists, who they say are unpaid and pressured to promote the tool. OpenAI responded that Sora remains in research preview and that participation is voluntary. The leak was shut down after a few hours.

Company involved
OpenAI
AI system involved
Sora

5 source articles · read the reporting →

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