The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

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44 incidents closest to “Banking Advisor” · matched on meaning · public reporting

Priyanka Gandhi Office Flags AI Deepfake Scam Using Her Face, Voice To Lure Investors: How To Stay Safe - ABP…

AI-generated videos using Priyanka Gandhi's face and voice promoted fraudulent investment schemes to social media users.

1 source article · read the reporting →

Old Mutual warns of Trevor Manuel deepfake investment scam

Old Mutual warned the public about deepfake videos circulating on social media that use the likeness of its chairman, Trevor Manuel, to falsely offer investment advice. The videos, generated by artificial intelligence, encourage people to invest in scams, and Manuel stated he does not give investment advice. The Financial Sector Conduct Authority also warned about unauthorised entities soliciting investments with unrealistic returns. The public is urged to verify financial service providers.

1 source article · read the reporting →

WF-NHFAIT28 Jul 2026EN

Job seeker asks First Circuit to revive class action over AI interviewing tool

Massachusetts financial consultant Mozart Saint Cyr leads a proposed class of job applicants who say JPMorgan Chase's use of HireVue one-way video interviews amounted to a lie detector test banned by state law. After a federal judge dismissed the case, they asked the First Circuit to revive it.

Company involved
JPMorgan Chase
AI system involved
HireVue one-way video interview

1 source article · read the reporting →

AI Scammers Clone Exante Broker, Use JPMorgan Account to Defraud US Victim

Scammers used generative AI to create a fake clone of the brokerage firm Exante, including a replicated trading platform and AI-generated passports. They opened a real JPMorgan Chase bank account using a US address and tricked at least one US victim into transferring funds. Exante, which does not serve US clients, discovered the scam when the victim was registered on its real platform and reported the incident to the FBI, SEC, CFTC, and other authorities. The scammers remain unidentified, and the victim's funds have not been recovered.

2 source articles · read the reporting →

WF-1HRIW31 May 2026ZH-HK

Goldman Sachs Analyst Arrested After ChatGPT Flags Threat to Rape and Kill Ex-Girlfriend

【美高盛分析師遭AI舉報】25歲華裔向ChatGPT自爆想姦殺前女友被捕拆解OpenAI何時會報警你對話原來未必私密 - 經濟一週

A 25-year-old Goldman Sachs analyst was arrested after OpenAI reported his ChatGPT conversations to law enforcement. He had expressed detailed intentions to stalk, rape, and kill his ex-girlfriend. He later pleaded guilty to stalking and threat charges and was sentenced to probation with electronic monitoring and other restrictions.

Company involved
OpenAI
AI system involved
ChatGPT

1 source article · read the reporting →

Resume prompt injection tricks AI hiring - moneywise.com

AI screening system determined which job applicants to advance to the next stage of recruitment.

1 source article · read the reporting →

WF-3B287P1 May 2026

Grok AI prompt-injected to drain $150,000 from crypto wallet

In May 2026, an attacker used a Morse code-encoded message to prompt-inject xAI's Grok AI, causing its linked Bankr trading bot to transfer 3 billion DRB tokens worth approximately $150,000 to the attacker's wallet. The attacker first sent an NFT that granted executive permissions, then posted a reply asking Grok to translate a Morse code message that contained a financial instruction. The agent executed the transaction without human oversight, and the funds were immediately liquidated, causing short-term price volatility. About 80% of the funds were later returned after the DRB community identified the attacker.

Company involved
xAI
AI system involved
Grok and Bankr

2 source articles · read the reporting →

WF-80ON0M10 Jul 2026

Bengaluru Man Loses Rs 7.66 Lakh In Investment Scam Using Celebrity Deepfakes - News Mobile

AI-generated deepfake videos of public figures falsely endorsed an investment scheme, causing a man to invest and lose money.

Company involved
One Two Markets

1 source article · read the reporting →

WF-DHGB6Q1 Feb 2026Swedish

Linda, 37, Profiled by the Employment Agency’s AI: ‘Degrading’

Linda, 37, profilerad av Arbetsförmedlingens AI: ”Nedvärderande” - Aftonbladet

Linda Hellman, 37, was profiled by the Swedish Public Employment Service’s AI tool without her knowledge. She felt the experience was degrading and criticized the tool as misleading and unreliable. She has been unemployed for nearly a year and is part of the ‘Rusta och matcha’ program, but has not found a job despite applying for an average of 28 jobs per month.

Company involved
Arbetsförmedlingen
AI system involved
Arbetsförmedlingens statistiska bedömningsstöd

1 source article · read the reporting →

AI-Generated Fake Investment Websites Target Australian Fraud Analyst

A fraud analyst, Leon, was targeted by scammers who used AI to create convincing fake websites for non-existent investment firms. The scammers posed as employees of Assent Advisory and directed him to elaborate sites for APPC Capital Singapore and Thackeray Mines and Minerals Inc., complete with AI-generated images and fake details. Leon recognised the scam, but the sophistication of the AI-generated content made him second-guess his own judgment. The incident highlights how AI is enabling more convincing investment scams.

1 source article · read the reporting →

WF-4CV88A1 Nov 2019

Goldman Sachs Apple Card Algorithm Accused of Gender Bias in Credit Limits

In late 2019, David Heinemeier Hansson alleged on Twitter that the Apple Card underwriting algorithm, operated by Goldman Sachs, gave him a higher credit limit than his wife despite similar financial profiles. The New York Department of Financial Services investigated and found no violation of fair lending laws, but critics argue the audit methodology was outdated and failed to detect proxy discrimination. Apple later updated its credit policy to allow spouses to combine credit files, acknowledging a lack of fairness in industry credit scoring.

Company involved
Goldman Sachs
AI system involved
Apple Card

6 source articles · read the reporting →

WF-L6K2WX23 Jan 2025

DNB deepfake attack attempted to trick Singapore office into transferring millions

Fraudsters used deepfake videos of DNB's CEO and CFO in a live Teams meeting to instruct employees at the bank's Singapore office to transfer millions of Singapore dollars. The attempt was detected after a suspicious WhatsApp message was reported to security. DNB allowed the meeting to proceed to gather intelligence, and no money was lost. The bank publicly disclosed the incident to raise awareness about deepfake threats.

Company involved
DNB

1 source article · read the reporting →

WF-5LUPLZ3 Oct 2019

Krungthai Bank's Pao Tang app facial recognition fails, causing queues at branches

Users of the Thai government's Chim Chop Chai stimulus program reported being unable to verify their identity through the Pao Tang app's facial recognition system. Many had to queue at Krungthai Bank branches, with some using shoes to hold their place, to get assistance. The bank provided tips for successful scanning and advised those with persistent issues to visit a branch. The system was not down, but mismatches between appearance and ID photos caused failures.

Company involved
Krungthai Bank
AI system involved
Pao Tang

3 source articles · read the reporting →

Meta criticised as AI fake profiles drive Swedish investment fraud

AI-generated fake profiles on Meta are being used to lure Swedish small savers into 'pump and dump' investment schemes. The Swedish Financial Supervisory Authority reports that more than 5,000 savers have lost a total of half a billion kronor. Journalist Gabriel Mellqvist, whose identity was used without consent, criticises Meta for not taking responsibility.

Company involved
Meta

4 source articles · read the reporting →

WF-AJ88GU15 Jun 2025

Scammers use AI deepfakes to impersonate BMO strategist and economist in investment fraud

Scammers used AI-generated deepfake videos to impersonate Bank of Montreal's chief investment strategist Brian Belski and economist David Rosenberg, luring investors into WhatsApp groups with fake stock tips. Victims reported collective losses exceeding $1-million. The real experts struggled to get the content removed from Meta platforms, with some deepfakes reaching nearly a million users. Meta has since enrolled one victim in a facial recognition program to detect future impersonations.

2 source articles · read the reporting →

Nomani Investment Scam Uses AI Video Testimonials to Steal Money and Data

Cybersecurity firm ESET reported that an investment scam campaign named Nomani used AI-generated video testimonials of famous people in social media adverts to lure victims worldwide to phishing websites. The scammers harvested personal information, then telephoned victims and manipulated them into investing in non-existent products, with some taking out loans or installing remote access apps. When victims sought payouts, they were told to pay extra fees and provide ID and credit-card details, after which the fraudsters disappeared with their money and data. South Korean authorities separately said they dismantled a related fake trading platform network that defrauded victims of nearly $6.3 million.

Company involved
Nomani
AI system involved
Nomani

1 source article · read the reporting →

WF-B332QL1 Jan 2017

CFPB Acts Against Hello Digit for Faulty Savings Algorithm Causing Overdrafts

Hello Digit, a fintech company, used an automated savings algorithm that made transfers from consumers' checking accounts, falsely guaranteeing no overdrafts. The algorithm caused customers to incur overdraft fees, and the company often denied reimbursement requests. The CFPB found that Hello Digit engaged in deceptive practices and ordered the company to pay redress to harmed consumers and a $2.7 million fine.

Company involved
Hello Digit, LLC
AI system involved
Hello Digit app

1 source article · read the reporting →

Bank of Italy warns of deepfake videos impersonating Governor Panetta for investment scams

The Bank of Italy has reported the circulation of deepfake videos and articles falsely depicting Governor Fabio Panetta endorsing investment platforms, likely as part of a scam. The central bank has filed a complaint with the judicial authority and warned the public not to trust or share such content. The deepfakes, created using artificial intelligence, are entirely fabricated and do not correspond to reality.

4 source articles · read the reporting →

WF-AYFJ2A1 Jan 2018

Schufa's Black-Box Scoring Unfairly Penalises Consumers with Positive Credit Data

An investigation by SPIEGEL and BR Data reveals that Schufa's credit scoring algorithm often assigns poor risk scores to consumers with only positive credit information. One consumer, Sven Drewert, was denied a credit card limit increase despite having no negative entries. The algorithm uses limited data, and its secret formula can lead to arbitrary categorisations, affecting access to loans, phone contracts, and housing. The system's opacity and potential biases raise concerns about fairness and accountability.

Company involved
Schufa Holding AG
AI system involved
Schufa Score

2 source articles · read the reporting →

AI chatbots found giving inaccurate financial advice to UK consumers

A Which? study tested AI chatbots including ChatGPT, Copilot, Gemini, Meta AI, and Perplexity on financial questions and found many inaccuracies and misleading statements. The chatbots gave incorrect tax advice, suggested breaking ISA limits, and wrongly claimed travel insurance was mandatory. The Financial Conduct Authority warned that such advice is not covered by ombudsman services. The companies responded by acknowledging limitations and encouraging users to verify information.

Company involved
Meta, OpenAI, Microsoft, Google, Perplexity
AI system involved
Meta AI, ChatGPT, Copilot, Gemini, Perplexity

1 source article · read the reporting →

WF-EAXKQ219 May 2017

HSBC voice ID breached by customer's twin brother

BBC reporter Dan Simmons set up an HSBC voice-ID authenticated account. His non-identical twin brother Joe was able to mimic his voice and gain access after eight attempts, viewing balances and transactions and being offered the chance to transfer money. HSBC acknowledged the breach and reduced the number of allowed attempts from seven to three. The bank stated that the system remains secure and that the scenario was not typical of fraud.

Company involved
HSBC
AI system involved
Voice ID

3 source articles · read the reporting →

WF-EE648B1 Aug 2025

Guernsey Deputy Targeted in AI-Generated Investment Scam

Scammers used AI-generated video and fake press reports to impersonate Guernsey's senior politician, Deputy Lindsay de Sausmarez, falsely showing her endorsing a non-existent government investment scheme. The deputy warned the public on social media not to fall for the scam, which contained a typo referring to her as 'Mr.' No financial losses have been reported, but the incident is part of a series of scams using recognisable local figures and media.

3 source articles · read the reporting →

WF-ZRNJMY22 Feb 2023

Journalist Bypasses Lloyds Bank Voice ID with AI-Generated Voice Clone

A journalist used an AI-generated clone of his own voice to bypass the voice authentication system of Lloyds Bank, gaining access to his account. The experiment, conducted using ElevenLabs' free voice synthesis service, demonstrated that voice biometrics can be fooled by synthetic voices. Lloyds Bank stated it is aware of the threat and is deploying countermeasures, but has not seen real-world fraud using this method. The incident raises concerns about the security of voice verification used by many banks.

Company involved
Lloyds Bank
AI system involved
Voice ID

1 source article · read the reporting →

WF-UXMQY922 Jun 2023

Bankrate Publishes AI-Generated Article with Numerous Factual Errors, Deletes After Futurism Inquiry

Bankrate published an AI-generated article about the best places to live in Colorado that contained multiple factual errors, including incorrect median home prices and unemployment rates. The article was removed after Futurism pointed out the mistakes. A Bankrate spokesperson blamed the errors on outdated data from an internal database, claiming the article was editor-reviewed. The incident follows a previous scandal where CNET and Bankrate paused AI content after similar errors, but the company has resumed AI article publication.

Company involved
Bankrate

1 source article · read the reporting →

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