The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

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44 incidents closest to “Cruise LLC (General Motors subsidiary; robotaxi operations wound down 2025)” · matched on meaning · public reporting

WF-2BT2YN1 Oct 2021

Pony.ai Recalls Autonomous Driving Software After California Crash

In October 2021, a Pony.ai autonomous vehicle without a human safety driver collided with a lane divider and street sign in Fremont, California. No injuries occurred, but the incident led the California DMV to suspend Pony.ai's driverless testing permit and prompted an NHTSA inquiry. The agency determined a software defect caused the crash and requested a recall, which Pony.ai issued for three vehicles in March 2022. The company updated its software and repaired the affected vehicles, while the driverless permit remains suspended pending DMV verification.

Company involved
Pony.ai

10 source articles · read the reporting →

Aftermarket driver assist under federal probe following fatal crashes - Ars Technica

The comma.ai driver assist system failed to detect slow or stopped vehicles, causing crashes that killed three people and injured 11.

AI system involved
openpilot

1 source article · read the reporting →

NHTSA Investigates Cruise Robotaxis After Hard Braking and Rear-End Collisions

The US National Highway Traffic Safety Administration has opened an investigation into Cruise after reports that its autonomous vehicles braked inappropriately hard when other vehicles approached from behind, leading to three rear-end collisions. The agency is also examining multiple incidents in which Cruise AVs stopped and became immobile road hazards. Cruise said it has driven nearly 700,000 fully autonomous miles with no life-threatening injuries and will cooperate with regulators.

Company involved
Cruise
AI system involved
Cruise automated driving system

3 source articles · read the reporting →

WF-5KSHK231 Mar 2026

Wuhan's Baidu 'Luobo Kuaipao' robotaxis freeze on roads, stranding passengers

On the evening of 31 March 2026, multiple Baidu 'Luobo Kuaipao' autonomous taxis in Wuhan stopped on roads and elevated highways, trapping passengers inside. Police and transport authorities responded, and the company attributed the fault to a network-related system failure. Passengers were evacuated without injury, and an investigation is ongoing.

Company involved
Baidu
AI system involved
Luobo Kuaipao

3 source articles · read the reporting →

WF-1Y4OI21 Feb 2026

Comma’s hands-off driving tech under investigation after 2 fatal crashes - TechCrunch

The system controlled the vehicle's driving, failing to detect slow or stopped vehicles, causing crashes that killed three people and injured others.

Company involved
Comma.ai
AI system involved
openpilot

1 source article · read the reporting →

WF-2AFF9H1 Jan 2025Japanese

US Robotaxis Plagued by Whiplash Injuries from Sudden Braking

米ロボタクシー、「いきなりブレーキ」でむち打ち続出 - 自動運転ラボ

Waymo and Zoox reported over 24 injury accidents involving test drivers in 2024-2025, mostly from sudden braking or system errors. Drivers suffered whiplash and other injuries, with some off work for over 150 days. Zoox recalled hundreds of vehicles due to braking problems.

Company involved
Waymo

1 source article · read the reporting →

WF-5LZUWJ19 Feb 2020

EasyMile ordered to stop carrying passengers after injury in Ohio

A passenger was injured while riding in an EasyMile self-driving shuttle in Columbus, Ohio, when the vehicle made an emergency stop from 7 mph, causing the passenger to fall from their seat. The passenger sought medical attention, and the local transportation project Smart Columbus halted the service. The National Highway Traffic Safety Administration (NHTSA) partially suspended EasyMile's US operations, prohibiting the company from carrying passengers while it investigates the incident.

Company involved
EasyMile

3 source articles · read the reporting →

WF-7QJUW717 Jan 2026

Zoox robotaxi crashes into parked car, injuring driver's hand in San Francisco

On 17 January 2026, a Zoox autonomous vehicle carrying a company employee collided with the open driver's-side door of a parked 1977 Cadillac Coupe DeVille in San Francisco. The door was opened by street ambassador Jamel Durden, whose hand was smashed in the crash. Zoox stated the robotaxi detected the opening door and attempted to avoid it but contact was unavoidable. The San Francisco Police Department and California DMV are investigating, and Zoox is cooperating with authorities.

Company involved
Zoox
AI system involved
Zoox robotaxi

1 source article · read the reporting →

WF-747SPG20 Jun 2026

Zoox Recalls 105 Robotaxis After Vehicle Enters Fire Scene in Las Vegas

A Zoox autonomous vehicle drove into heavy smoke at an active fire scene in Las Vegas on June 20, 2026, before emergency crews had fully secured the area. The unoccupied robotaxi braked and stopped, then reversed out under remote operator guidance. Zoox issued a voluntary recall of its 105-vehicle fleet and deployed a software update to improve smoke detection. The incident has drawn scrutiny from NHTSA, which plans to meet with autonomous vehicle developers to address such safety issues.

Company involved
Zoox
AI system involved
Zoox autonomous driving software

2 source articles · read the reporting →

WF-ZB5S5526 Aug 2025

Zoox Recalls Software After Autonomous Vehicles Cross Lane Lines

Zoox issued a voluntary software recall for 332 autonomous vehicles after identifying instances where the vehicles crossed center lane lines or blocked crosswalks. The issue, first observed on August 26, 2025, involved a robotaxi making a wide turn into an opposing lane. No collisions occurred, but the company acknowledged the risk and deployed software updates in November and December to correct the behavior. Zoox is in ongoing discussions with NHTSA about the incidents.

Company involved
Zoox
AI system involved
Zoox autonomous driving system

2 source articles · read the reporting →

WF-LMTEHE11 Apr 2026

Waymo restricts freeway rides after robotaxis enter construction zones

Waymo has voluntarily recalled 3,871 robotaxis after some entered freeway construction zones in Phoenix and the Bay Area. The National Highway Traffic Safety Administration said the software may allow a vehicle to enter a closed construction zone, increasing crash risk. Waymo is developing a software fix to detect and avoid construction zones. No crashes or injuries were reported.

Company involved
Waymo
AI system involved
Waymo fifth-generation automated driving system

7 source articles · read the reporting →

WF-FUD9Y227 Dec 2024

Waymo robotaxi and Serve delivery robot collide in Los Angeles

On December 27, 2024, a Waymo robotaxi and a Serve Robotics sidewalk delivery robot collided at an intersection in West Hollywood, Los Angeles. The Waymo vehicle was making a right turn when the Serve bot, under remote supervision, moved into the turning lane. The Waymo Driver system classified the bot as an inanimate object and applied hard braking, but made contact at 4 mph. Neither vehicle was damaged, and both companies stated they are working to avoid similar incidents in the future.

Company involved
Waymo and Serve Robotics
AI system involved
Waymo Driver and Serve delivery robot

1 source article · read the reporting →

WF-GJP49S2 Oct 2023

Cruise robotaxi drags woman 20 feet, company pays over $8M settlement

On October 2, 2023, a Cruise robotaxi in downtown San Francisco struck and dragged a woman 20 feet after she was hit by a human driver. The autonomous vehicle attempted to pull over while the pedestrian was trapped underneath, causing life-threatening injuries. Cruise later paid a settlement of between $8 million and $12 million to the victim. The California DMV suspended Cruise's driverless permits after the company failed to show regulators complete footage of the incident.

Company involved
Cruise

4 source articles · read the reporting →

WF-EDM4F821 May 2024

Waymo recalls robotaxi software after crash into telephone pole

On May 21, 2024, a Waymo autonomous vehicle crashed into a telephone pole in Phoenix, Arizona, while driving to a passenger pickup location. The vehicle was damaged but no one was injured. Waymo issued a voluntary recall and updated the software and mapping for its entire fleet of 672 vehicles to correct an error that assigned a low damage score to the pole and to improve the map.

Company involved
Waymo
AI system involved
Waymo autonomous vehicle

6 source articles · read the reporting →

WF-HWCQXU16 Feb 2025

Waymo sued after robotaxi doors cyclist in San Francisco bike lane

Jenifer Hanki, 26, was cycling in a marked bike lane in San Francisco when a Waymo robotaxi pulled over and a passenger opened a door into her path, causing a collision. She alleges the vehicle's Safe Exit system failed to warn of her approach, and she suffered brain and spine injuries. Hanki has sued Waymo and Alphabet for negligence, battery, and emotional distress, and the case is pending in San Francisco County Superior Court. Waymo did not comment on the lawsuit but pointed to its overall safety record.

Company involved
Waymo
AI system involved
Waymo

1 source article · read the reporting →

WF-QCC5R811 Aug 2023

Cruise driverless cars stall in San Francisco, blocking traffic after Outside Lands festival

As many as 10 Cruise autonomous vehicles became immobilized on Grant Avenue in North Beach on Friday night due to wireless connectivity issues caused by the Outside Lands music festival. The cars blocked traffic, and officials noted that emergency vehicles would not have been able to pass. Cruise apologised and said it is investigating solutions. The incident occurred a day after the California Public Utilities Commission approved expanded robotaxi operations in the city.

Company involved
Cruise
AI system involved
Cruise driverless cars

1 source article · read the reporting →

WF-RKD0W61 Mar 2017

Uber suspends autonomous tests after Arizona crash

Uber suspended its self-driving car tests in Arizona and paused operations in Pittsburgh after one of its autonomous Volvo SUVs was involved in a high-impact crash in Tempe, Arizona. The crash occurred when another vehicle failed to yield, causing the Uber car to flip on its side. No injuries were reported, and the Uber vehicle was not at fault. Uber is investigating the incident.

Company involved
Uber Technologies Inc.

8 source articles · read the reporting →

WF-QXCVQM20 Apr 2026

Waymo recalls 3,500 robotaxis after vehicle enters flooded Texas road

On April 20, 2026, an unoccupied Waymo robotaxi entered a flooded road in San Antonio, Texas, during severe weather. No injuries occurred, but the incident prompted Waymo to issue a voluntary recall of up to 3,791 vehicles due to software that could allow the cars to drive onto flooded roads. The National Highway Traffic Safety Administration published recall documents, and Waymo stated it is implementing additional software safeguards and has restricted operations in extreme weather. The fix is still under development.

Company involved
Waymo
AI system involved
Waymo autonomous driving system

4 source articles · read the reporting →

WF-SAER6E4 Jul 2026

Waymo vehicle catches fire after driving over firework in San Francisco

On 4 July 2026, an unoccupied Waymo robotaxi caught fire in San Francisco after driving over a lit firework. No injuries were reported. The incident occurred amid widespread traffic congestion, with multiple Waymo vehicles becoming disabled and blocking roads. Waymo coordinated with the fire department to remove the vehicle and said it was evaluating ways to improve resilience during major disruptions.

Company involved
Waymo
AI system involved
Waymo

1 source article · read the reporting →

WF-TTLKR63 Jun 2022

Cruise Recalls Self-Driving Software After San Francisco Crash Injures Two

In June 2022, a Cruise autonomous vehicle operating in San Francisco attempted an unprotected left turn and braked hard after incorrectly predicting an oncoming car would turn right. The other car continued straight and struck the Cruise vehicle, injuring a Cruise employee and a person in the other car. Cruise subsequently recalled the software on 80 vehicles, temporarily restricted left turns, and issued a software update to improve predictions. The US National Highway Traffic Safety Administration oversaw the recall.

Company involved
Cruise

7 source articles · read the reporting →

WF-VACBZ522 May 2022

Cruise driverless cars block traffic in San Francisco

On 22 May 2022, three driverless Cruise vehicles stopped in the middle of Masonic Avenue in San Francisco, blocking two lanes of traffic. The cars reportedly became confused and halted, causing disruption. The incident was shared on social media by a witness.

Company involved
Cruise

4 source articles · read the reporting →

WF-W2FDR42 Apr 2022

Cruise autonomous vehicle briefly evades police traffic stop

On April 2, 2022, a driverless Cruise taxi in San Francisco was pulled over by police for driving without headlights. The vehicle initially drove away before stopping at a safe location, confusing officers. Cruise stated the car yielded as programmed and no citation was issued. The incident highlights challenges of autonomous vehicles interacting with law enforcement.

Company involved
Cruise

5 source articles · read the reporting →

WF-0TNQZD17 Aug 2023

Cruise robotaxi hits San Francisco fire truck, one injured

A Cruise self-driving car collided with a San Francisco Fire Department truck that was responding to an emergency. The incident occurred on August 17, 2023, in the Tenderloin district. One passenger sustained non-severe injuries and was taken to hospital. Cruise acknowledged the crash and offered support to the rider.

Company involved
Cruise
AI system involved
Cruise self-driving car

10 source articles · read the reporting →

WF-HYZ75T7 Dec 2017

Motorcyclist sues General Motors after self-driving Chevrolet Bolt crash in San Francisco

On 7 December 2017, a self-driving Chevrolet Bolt operated by GM's Cruise subsidiary aborted a lane change and re-entered its lane on Oak Street in San Francisco, striking motorcyclist Oscar Nilsson and knocking him to the ground. Nilsson sued General Motors, claiming neck and shoulder injuries requiring lengthy treatment and resulting in disability leave. The San Francisco Police Department's report blamed Nilsson for passing on the right, but his lawyer disputed this, and GM denied responsibility while emphasising safety.

Company involved
General Motors
AI system involved
Chevrolet Bolt autonomous vehicle

10 source articles · read the reporting →

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