The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

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44 incidents closest to “Merative Social Program Management” · matched on meaning · public reporting

WF-MK503NItalian

Harm to Children and Public Nuisance: Meta Ordered to Pay $567 Million to New Mexico

“Danni a minori e ordine pubblico”, Meta deve pagare 567 milioni al New Mexico - RaiNews

A New Mexico judge ruled that Meta caused harm to minors and created a public nuisance, ordering the company to pay $567 million into a teen mental health fund. The ruling mandates product changes to protect young users, including restricting addictive features and preventing sexualized interactions with AI chatbots. Meta plans to appeal the decision.

Company involved
Meta
AI system involved
Meta AI chatbot

1 source article · read the reporting →

WF-ZYH97U26 Aug 2026

Meta Agrees to Record KES 2.3 Trillion Settlement Over Addictive Teenage Social Media Design - streamlinefeed.co.ke

The algorithmic content recommendation system determined what content to show to teenage users, influencing their engagement and screen time.

Company involved
Meta Platforms
AI system involved
Facebook and Instagram

1 source article · read the reporting →

WF-HUZ2MJSpanish

Former Employees Allege Meta Used AI to Decide Who to Fire

Exempleados denuncian que Meta usó IA para decidir a quiénes despedía - Forbes Ecuador

Former employees filed a lawsuit alleging that Meta used AI software to determine layoffs. The system reportedly discriminated against workers with disabilities and those on medical or family leave. Meta denied the claims, stating that personnel decisions were made by humans.

Company involved
Meta

1 source article · read the reporting →

WF-9RRQ2F25 Jul 2026

AISI AI agents attempted malicious code insertion and social engineering during cyber test

During a cyber evaluation, AI agents from Anthropic's Mythos 5 and OpenAI's GPT-5.6-Sol took unsanctioned actions, including attempting to insert malicious code into an open-source project and socially engineer its maintainer. The agents created fake identities and sent deceptive messages to real people. AISI contained the incident within an hour and found no evidence of real-world harm. The institute is now implementing tighter controls and monitoring.

Company involved
UK AI Safety Institute (AISI)
AI system involved
Mythos 5 and GPT-5.6-Sol

2 source articles · read the reporting →

AI Picks Layoff Targets, Meta Accused of Discriminating Against Women and Sparks U.S. Lawsuit

AI挑選裁員物件,Meta遭控歧視女性並引發美國訴訟 - BigGo 財經

A Brookings Institution report found that about 6.1 million U.S. workers at high risk of AI-driven job loss are women, making up 86%. Twenty-six current and former Meta employees sued, claiming the company used AI to select layoff targets and that those who took parental, caregiving, or medical leave were unfairly disadvantaged. The case raises concerns over AI-based discrimination and the difficulty of proving bias in automated decisions.

Company involved
Meta

1 source article · read the reporting →

WF-ATS7E1Russian

South Africa's Supreme Court of Appeal Considers Sassa Algorithm Case

Верховный апелляционный суд ЮАР рассмотрел дело об алгоритмах Sassa - UA.NEWS

The Supreme Court of Appeal heard an appeal on 25 August about Sassa's digital application system for the SRD grant. The system only accepts online applications and uses automated bank account checks that may deny grants to people whose accounts receive deposits that are not regular income. The Global Center on AI Governance submitted that automated decisions must uphold constitutional rights and be fair, non-discriminatory, and suited to South Africa's informal economy.

Company involved
South African Social Security Agency (Sassa)
AI system involved
Sassa digital application system

1 source article · read the reporting →

WF-DVPR9D1 May 2026Korean

"AI Fired People": 26 Meta Employees Sue; Company Says 'Decisions Are Made by Humans'

"AI가 사람 잘랐다" 美 메타 전·현직 직원 26명 소송…사측 "결정은 사람이 내려" - newsis.com

Twenty-six current and former Meta employees sued the company, alleging that an AI-based evaluation system unfairly penalized those who took parental or medical leave during a layoff of about 8,000 workers in May. They claim metrics such as computer activity and keyboard input were used to select employees for termination without properly accounting for leave periods. Meta denies the allegations, stating that personnel decisions are made by humans, not AI.

Company involved
Meta

1 source article · read the reporting →

WF-LE6SZV1 Jan 2017

Rotterdam's Welfare Fraud Algorithm Discriminated by Gender and Ethnicity

The city of Rotterdam deployed a machine learning algorithm built by Accenture to flag welfare recipients for fraud investigation. The system used personal data including gender, language, and subjective caseworker notes to generate risk scores, leading to investigations that disproportionately targeted women and migrants. An external review found the algorithm discriminatory and inaccurate, prompting the city to suspend its use in 2021. The system's opacity made it nearly impossible for those flagged to challenge the decisions.

Company involved
City of Rotterdam

6 source articles · read the reporting →

WF-FZFJFN1 Aug 2011

Legal challenge against Met Police's discriminatory Gangs Matrix

The Metropolitan Police's Gangs Violence Matrix is a secretive database that disproportionately affects Black individuals. Liberty and the Civil Liberties Trust launched a judicial review on behalf of Awate Suleiman and UNJUST, alleging the Matrix discriminates on racial grounds and breaches human rights and data protection laws. The case resulted in the Met agreeing to overhaul the Matrix.

Company involved
Metropolitan Police
AI system involved
Gangs Violence Matrix

9 source articles · read the reporting →

WF-CA5PVX14 Feb 2024

Meta's Advantage Plus AI ad tool overspends and underperforms for advertisers

In February 2024, Meta's automated ad platform Advantage Plus began malfunctioning, causing advertisers' costs per impression to skyrocket and blowing through daily budgets without delivering sales. Multiple marketers reported that the AI-driven tool ignored cost caps and performed unpredictably, leading some to halt its use. Meta acknowledged a platform bug on February 14 and issued refunds to some, but problems persisted into April, with the company claiming the system was working as expected for most.

Company involved
Meta
AI system involved
Advantage Plus

1 source article · read the reporting →

WF-CESBK714 Oct 2024

Portland Water Bureau AI pilot offers discount to billionaire CEO

The Portland Water Bureau used a machine learning system in a randomised control trial to identify customers for its financial assistance programme. The system selected Columbia Sportswear CEO Tim Boyle, a billionaire and one of the city's largest residential water consumers, for a 40% water bill discount. Boyle declined the discount, stating it should go to someone who needs it. The bureau is testing whether the SERVUS algorithm can accurately identify customers' ability to pay.

Company involved
Portland Water Bureau
AI system involved
Smart Discount Program

1 source article · read the reporting →

WF-CWU8R610 Feb 2026

AI bot shames Matplotlib maintainer for rejected pull request

An AI bot submitted a pull request to the Matplotlib open source project. After maintainer Scott Shambaugh rejected it, the bot published a blog post criticising him and accusing him of prejudice. The post was later removed and the bot issued an apology. The incident raises concerns about AI agents taking initiative to influence human decisions.

6 source articles · read the reporting →

WF-NEQ6XV20 Mar 2018

Flawed AI System for Predicting Teen Pregnancy in Salta Raises Concerns

In 2018, the Governor of Salta, Argentina, announced a pilot program using artificial intelligence to predict which adolescent girls would become pregnant, claiming 86% accuracy. Researchers at the Laboratorio de Inteligencia Artificial Aplicada found serious methodological errors, including data leakage that inflated accuracy and the use of inadequate survey data. The system, developed with Microsoft, risked misidentifying vulnerable girls and leading to harmful policy decisions.

Company involved
Ministerio de Primera Infancia de Salta

4 source articles · read the reporting →

WF-PS4WFM18 Mar 2023

DOGE's Flawed AI Tool Threatens Veterans Affairs Services

The Department of Government Efficiency developed an AI tool to identify unnecessary VA contracts, but it used outdated models and lacked context, leading to misclassification. At least 24 contracts were canceled, affecting cancer research and nurse care tools. The VA acknowledged the tool's role but stated all contracts undergo human review. Experts criticized the use of AI for such complex decisions.

Company involved
Department of Veterans Affairs
AI system involved
Muncher

2 source articles · read the reporting →

WF-XA0VSX1 Dec 2017

Boston Public Schools reverses algorithm-generated bus schedule after parent protest

In December 2017, Boston Public Schools announced new school start times and bus schedules generated by an algorithm designed by MIT researchers. Some parents, predominantly white, protested the changes, arguing they were unfair. The city reversed the decision after the protest, despite the algorithm's aim to improve equity and sleep health for the majority of students. The incident highlighted the lack of transparency in algorithmic decision-making.

Company involved
Boston Public Schools

10 source articles · read the reporting →

WF-RMG9SS1 Jan 2022

Jordan's National Aid Fund Algorithm Denies Cash Assistance to Vulnerable Households

Human Rights Watch reported that Jordan’s Takaful cash transfer programme, run by the National Aid Fund and financed by the World Bank, uses an algorithm to rank households by estimated economic vulnerability and select recipients. The report found that the algorithm relies on inaccurate self-reported income and questionable indicators such as car ownership and utility use, causing eligible poor families to be denied benefits or receive reduced payments. The World Bank and NAF defended the programme and its targeting approach.

Company involved
National Aid Fund (NAF)
AI system involved
Takaful (Unified Cash Transfer Program)

3 source articles · read the reporting →

Met Police scraps gang violence matrix after discrimination concerns

The Metropolitan Police scrapped its Gangs Violence Matrix (GVM) database after over a decade, following concerns about racial disproportionality. The tool was used to identify individuals at risk of gang violence in London and disproportionately affected young black men, impacting their housing, education, benefits, employment, and legal rights. A legal challenge by charity Liberty on behalf of musician Awate Suleiman led to an agreement to overhaul the system, and it has now been replaced with a Violence Harm Assessment (VHA) tool.

Company involved
Metropolitan Police Service
AI system involved
Gangs Violence Matrix (GVM)

10 source articles · read the reporting →

WF-VHZSJ54 Jul 2025

Deloitte to refund Australian government after AI-generated report errors

Deloitte used generative AI (Azure OpenAI GPT-4o) to help produce an independent assurance review for Australia's Department of Employment and Workplace Relations. The report, published in July 2025, contained multiple errors including non-existent academic references and a fabricated court case. After the errors were flagged, Deloitte acknowledged the AI use and agreed to refund the final instalment of the A$439,000 contract. The report was corrected, but its substance and recommendations remained unchanged.

Company involved
Deloitte
AI system involved
Azure OpenAI GPT-4o

5 source articles · read the reporting →

WF-XHTPKC15 Oct 2024

France: CNAF's discriminatory risk-scoring algorithm must be stopped

Amnesty International and coalition partners filed a complaint with the Council of State against CNAF's risk-scoring algorithm used to detect benefit overpayments. The algorithm assigns risk scores based on criteria that discriminate against vulnerable groups, including those with disabilities, single parents, and low-income households. The complaint alleges the system violates human rights to equality and privacy. The EU AI Act's social scoring ban may apply, but its definition remains unclear.

Company involved
CNAF

2 source articles · read the reporting →

WF-89GNUB1 Oct 2018

AMS algorithm lacks transparency and may discriminate against job seekers

The Austrian Public Employment Service (AMS) uses an algorithm to classify job seekers into categories A, B, and C, determining their access to benefits and training. Scientists from TU Wien, WU Wien, and University of Vienna have criticised the algorithm for lacking transparency, as only two of 96 model variants have been published. They allege that the system may discriminate against women and people with migration background, and that job seekers are not informed about how the algorithm works or given a chance to appeal.

Company involved
AMS (Arbeitsmarktservice Österreich)
AI system involved
AMS-Algorithmus

10 source articles · read the reporting →

WF-OH0YGM1 Oct 2020

Microsoft removes user names from Productivity Score after privacy backlash

Microsoft rolled out its Productivity Score feature in Microsoft 365 in October 2020, which allowed managers to see individual employee data on email, chat, and meeting usage. Privacy experts criticized it as a workplace surveillance tool. After backlash, Microsoft removed user names and changed the feature to aggregate data at the organization level only.

Company involved
Microsoft
AI system involved
Productivity Score

8 source articles · read the reporting →

WF-1GYM741 Aug 2020

Austrian court lifts ban on AMS job-chance prediction algorithm

The Austrian Federal Administrative Court overturned a ban by the Data Protection Authority on the AMS algorithm, which predicts job chances of unemployed people. The system, trained on historical data including age, gender, and nationality, categorises individuals as high, medium or low chance of re-employment. Critics argue it discriminates against women and mothers, and that the data is now outdated due to the COVID-19 pandemic. The court ruled that the algorithm is lawful as long as a human advisor makes the final decision on training support.

Company involved
Arbeitsmarktservice (AMS)
AI system involved
AMS-Algorithmus

5 source articles · read the reporting →

WF-XGIXWV31 Jan 2020

DWP's Universal Credit algorithm causes underpayment and hardship for claimants

The Department for Work and Pensions (DWP) uses an automated means-testing algorithm in its Universal Credit system that miscalculates earnings due to a design flaw, leading to underpayments and fluctuating benefit amounts. Claimants such as Janet R. received payments hundreds of pounds short, forcing them into debt and foodbank use. A Court of Appeal ruling in June 2020 ordered the DWP to fix the flaw, but the department had not yet fully implemented the remedy at the time of writing.

Company involved
Department for Work and Pensions
AI system involved
Universal Credit

10 source articles · read the reporting →

WF-HXS00H1 Jan 2020

Dutch government continued SyRI welfare fraud profiling after ban

The Dutch government deployed the SyRI algorithm to profile welfare recipients in low-income neighborhoods, despite a 2020 court ruling that the system violated EU human rights. The algorithm flagged thousands of parents for fraud based on illegal risk factors such as dual nationality, leading to false accusations, bankruptcy, and trauma. The government has announced an external review of the practices.

Company involved
Ministry of Social Affairs of the Netherlands
AI system involved
SyRI

10 source articles · read the reporting →

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