The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

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44 incidents closest to “Mortgage Advisor” · matched on meaning · public reporting

WF-IC9KM01 Sep 2024

Nashville attorney among representation in lawsuit involving Memphis xAI data center - Nashville Post

The xAI data center facilities and gas-turbine power plants emitted air pollution and constant loud noise, interfering with residents' ability to enjoy their homes and diminishing property values.

Company involved
xAI
AI system involved
Grok

1 source article · read the reporting →

Old Mutual warns of Trevor Manuel deepfake investment scam

Old Mutual warned the public about deepfake videos circulating on social media that use the likeness of its chairman, Trevor Manuel, to falsely offer investment advice. The videos, generated by artificial intelligence, encourage people to invest in scams, and Manuel stated he does not give investment advice. The Financial Sector Conduct Authority also warned about unauthorised entities soliciting investments with unrealistic returns. The public is urged to verify financial service providers.

1 source article · read the reporting →

WF-2C7KSJJapanese

The Trap Lurking in Tesla's 'Full Self-Driving': A Lawyer Who Won the First Autopilot Lawsuit Speaks on Responsibility and Challenges

テスラの「完全自動運転」に潜む罠…オートパイロット訴訟で初勝訴した弁護士が語る責任と課題 - Business Insider Japan

Attorney Brett Schreiber, who secured the first plaintiff victory in a Tesla Autopilot trial, continues to receive inquiries about potential lawsuits over the company's self-driving systems. He explained that his firm is forced to limit cases to those involving severe injury or death due to the extremely high litigation costs. Schreiber argued that Tesla oversold and overhyped its technology, leading drivers to over-rely on it.

Company involved
Tesla
AI system involved
Enhanced Autopilot

1 source article · read the reporting →

WF-NHFAIT28 Jul 2026EN

Job seeker asks First Circuit to revive class action over AI interviewing tool

Massachusetts financial consultant Mozart Saint Cyr leads a proposed class of job applicants who say JPMorgan Chase's use of HireVue one-way video interviews amounted to a lie detector test banned by state law. After a federal judge dismissed the case, they asked the First Circuit to revive it.

Company involved
JPMorgan Chase
AI system involved
HireVue one-way video interview

1 source article · read the reporting →

AI Scammers Clone Exante Broker, Use JPMorgan Account to Defraud US Victim

Scammers used generative AI to create a fake clone of the brokerage firm Exante, including a replicated trading platform and AI-generated passports. They opened a real JPMorgan Chase bank account using a US address and tricked at least one US victim into transferring funds. Exante, which does not serve US clients, discovered the scam when the victim was registered on its real platform and reported the incident to the FBI, SEC, CFTC, and other authorities. The scammers remain unidentified, and the victim's funds have not been recovered.

2 source articles · read the reporting →

Resume prompt injection tricks AI hiring - moneywise.com

AI screening system determined which job applicants to advance to the next stage of recruitment.

1 source article · read the reporting →

WF-DHGB6Q1 Feb 2026Swedish

Linda, 37, Profiled by the Employment Agency’s AI: ‘Degrading’

Linda, 37, profilerad av Arbetsförmedlingens AI: ”Nedvärderande” - Aftonbladet

Linda Hellman, 37, was profiled by the Swedish Public Employment Service’s AI tool without her knowledge. She felt the experience was degrading and criticized the tool as misleading and unreliable. She has been unemployed for nearly a year and is part of the ‘Rusta och matcha’ program, but has not found a job despite applying for an average of 28 jobs per month.

Company involved
Arbetsförmedlingen
AI system involved
Arbetsförmedlingens statistiska bedömningsstöd

1 source article · read the reporting →

WF-196C3N1 Feb 2025

Meazure Learning Agrees $1.35m California Bar Exam Class-Action Settlement - Lawyer Monthly

The exam software experienced technical failures that prevented candidates from logging in or completing the California bar exam.

Company involved
Meazure Learning
AI system involved
ProctorU

1 source article · read the reporting →

WF-TBKWW21 Apr 2026NO

Bought apartment with data center in the backyard: 'Unlivable'

Kjøpte leilighet med datasenter i bakgården: –⁠ Ulevelig - E24

A couple bought a new apartment in Oslo and discovered a constant humming noise from a nearby data center after moving in. The developer Obos did not inform them about the noise, even though the data center had warned about it and neighbors had complained. The couple has hired a lawyer and wants to cancel the purchase or swap to another apartment.

Company involved
Vaultica

1 source article · read the reporting →

AI-Generated Fake Investment Websites Target Australian Fraud Analyst

A fraud analyst, Leon, was targeted by scammers who used AI to create convincing fake websites for non-existent investment firms. The scammers posed as employees of Assent Advisory and directed him to elaborate sites for APPC Capital Singapore and Thackeray Mines and Minerals Inc., complete with AI-generated images and fake details. Leon recognised the scam, but the sophistication of the AI-generated content made him second-guess his own judgment. The incident highlights how AI is enabling more convincing investment scams.

1 source article · read the reporting →

WF-FPFUBS1 Jun 2021

How Your Shadow Credit Score Could Decide Whether You Get an Apartment - ProPublica

Tenant screening companies assign renters a score drawn from data far wider than credit history, an industry subject to less regulation than credit scoring agencies. ProPublica reports that experts warn these algorithms can decide who gets an apartment on the basis of information applicants cannot see or correct. Kim Fuller was denied a rental application on such a score.

Company involved
Habitat America
AI system involved
RentGrow

1 source article · read the reporting →

Florida Title Company Stops AI Deepfake Property Fraud Attempt

A title company owner in Hallandale Beach, Florida, detected an attempted property fraud using a deepfake video. The scammer posed as the owner of a vacant lot, providing a fake driver's licence and a looped video during a video call. The title company owner noticed the video was not interactive and halted the sale. The true owner's property tax bills had been sent to the Bahamas, and the scammer used a photo of a missing woman from California.

Company involved
Florida Title and Trust

4 source articles · read the reporting →

WF-6UQQ7P1 Jan 2016

Dutch city uses black-box algorithm for home valuation

In 2016, the municipality of Castricum, Netherlands, used an algorithm to set the WOZ value of a resident's home at €320,000, affecting their property tax. The resident challenged the valuation, arguing earthquake damage reduced the value, but the municipality could not explain how the algorithm arrived at the figure. On appeal, an Amsterdam court upheld the valuation, finding it reasonable based on comparable sales, but ordered the municipality to pay court costs for failing to provide an explanation as required by GDPR.

Company involved
Municipality of Castricum

1 source article · read the reporting →

Nomani Investment Scam Uses AI Video Testimonials to Steal Money and Data

Cybersecurity firm ESET reported that an investment scam campaign named Nomani used AI-generated video testimonials of famous people in social media adverts to lure victims worldwide to phishing websites. The scammers harvested personal information, then telephoned victims and manipulated them into investing in non-existent products, with some taking out loans or installing remote access apps. When victims sought payouts, they were told to pay extra fees and provide ID and credit-card details, after which the fraudsters disappeared with their money and data. South Korean authorities separately said they dismantled a related fake trading platform network that defrauded victims of nearly $6.3 million.

Company involved
Nomani
AI system involved
Nomani

1 source article · read the reporting →

WF-B332QL1 Jan 2017

CFPB Acts Against Hello Digit for Faulty Savings Algorithm Causing Overdrafts

Hello Digit, a fintech company, used an automated savings algorithm that made transfers from consumers' checking accounts, falsely guaranteeing no overdrafts. The algorithm caused customers to incur overdraft fees, and the company often denied reimbursement requests. The CFPB found that Hello Digit engaged in deceptive practices and ordered the company to pay redress to harmed consumers and a $2.7 million fine.

Company involved
Hello Digit, LLC
AI system involved
Hello Digit app

1 source article · read the reporting →

Deepfake of Miami Beach realtor used in UK romance scam

A woman in the United Kingdom was deceived by a scammer who used AI-generated deepfake videos of Miami Beach real estate agent Andrés Asion. The videos, which showed Asion's face and voice, led her to believe she was in a romantic relationship with him. After she contacted the real Asion, they met and confirmed the videos were fabricated. Asion warns that such misuse of AI could happen to anyone and calls for legislative protections.

2 source articles · read the reporting →

AI chatbots found giving inaccurate financial advice to UK consumers

A Which? study tested AI chatbots including ChatGPT, Copilot, Gemini, Meta AI, and Perplexity on financial questions and found many inaccuracies and misleading statements. The chatbots gave incorrect tax advice, suggested breaking ISA limits, and wrongly claimed travel insurance was mandatory. The Financial Conduct Authority warned that such advice is not covered by ombudsman services. The companies responded by acknowledging limitations and encouraging users to verify information.

Company involved
Meta, OpenAI, Microsoft, Google, Perplexity
AI system involved
Meta AI, ChatGPT, Copilot, Gemini, Perplexity

1 source article · read the reporting →

WF-EE648B1 Aug 2025

Guernsey Deputy Targeted in AI-Generated Investment Scam

Scammers used AI-generated video and fake press reports to impersonate Guernsey's senior politician, Deputy Lindsay de Sausmarez, falsely showing her endorsing a non-existent government investment scheme. The deputy warned the public on social media not to fall for the scam, which contained a typo referring to her as 'Mr.' No financial losses have been reported, but the incident is part of a series of scams using recognisable local figures and media.

3 source articles · read the reporting →

WF-P4AAA619 Aug 2025

FMA Warns of Deepfake Impersonation Scam Targeting Kiwi Investors

The New Zealand Financial Markets Authority (FMA) has warned that a pump-and-dump scam using deepfake ads impersonating business leaders is targeting Kiwi investors. Victims are lured into WhatsApp groups via social media ads and encouraged to buy low-value shares, artificially inflating prices before scammers sell, leaving investors with losses. The FMA has received multiple complaints and is sharing information with overseas regulators, while urging the public to be cautious of unsolicited investment advice.

2 source articles · read the reporting →

Martin Lewis warns of AI deepfake scam video depicting wife being beaten

Scammers created an AI-generated deepfake video of Martin Lewis's wife, BBC presenter Lara Lewington, being beaten up by an 'immigrant' to promote a fake 'Martin Lewis Quantum AI' investment scheme. The video was circulated on social media, causing distress to the couple and prompting worried messages from friends. Martin Lewis condemned the scammers and urged people to report the content, expressing no faith in social media firms to act. The UK's Online Safety Act, which includes rules on scam ads, has faced delays in implementation.

3 source articles · read the reporting →

WF-IGS22L1 Jan 2012

FinTech and traditional lenders discriminate against minority borrowers in mortgage pricing

A study of mortgage lending from 2012-2018 found that Latinx and African-American borrowers were charged higher interest rates than white borrowers with similar credit risk. FinTech algorithms reduced the disparity by 40% but did not eliminate it. The discrimination costs minority borrowers an estimated $765 million per year in extra interest.

10 source articles · read the reporting →

WF-U0N47113 Apr 2010

Wells Fargo software error caused hundreds of faulty foreclosures

Wells Fargo disclosed that a software error in its mortgage modification underwriting tool caused incorrect denials of loan modifications for approximately 870 borrowers between 2010 and 2015. The error miscalculated attorneys' fees, leading to 545 foreclosures that should not have occurred. Wells Fargo set aside $8 million for remediation and is contacting affected customers to offer compensation and mediation.

Company involved
Wells Fargo

3 source articles · read the reporting →

WF-UXMQY922 Jun 2023

Bankrate Publishes AI-Generated Article with Numerous Factual Errors, Deletes After Futurism Inquiry

Bankrate published an AI-generated article about the best places to live in Colorado that contained multiple factual errors, including incorrect median home prices and unemployment rates. The article was removed after Futurism pointed out the mistakes. A Bankrate spokesperson blamed the errors on outdated data from an internal database, claiming the article was editor-reviewed. The incident follows a previous scandal where CNET and Bankrate paused AI content after similar errors, but the company has resumed AI article publication.

Company involved
Bankrate

1 source article · read the reporting →

WF-VRMEET23 Aug 2024

West Virginia Couple Targeted in AI-Generated Real Estate Scam

Raegan Bartlo received an email on August 23, 2024, that appeared to be from her title company lawyer, instructing her to wire a $255,000 down payment for her new home. The email was part of a scam using generative AI to impersonate real estate professionals. Cybersecurity officials say such scams are occurring across the country, targeting homebuyers. The Bartlos were targets, but it is unclear if they lost any money.

1 source article · read the reporting →

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