The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

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44 incidents closest to “Zoox app” · matched on meaning · public reporting

WF-8NT87Y8 Apr 2025

ZTO Express unmanned vehicle drags fallen e-bike in Shaanxi

On 8 April 2025, a ZTO Express unmanned delivery vehicle operated by Jiushi Intelligent Technology in Xianyang, Shaanxi, failed to detect a fallen electric bicycle and dragged it along the road. The vehicle's safety system triggered braking after contact but then resumed speed. No injuries were reported, and the company suspended the vehicle, apologised, and is cooperating with traffic police investigation.

Company involved
ZTO Express
AI system involved
九识无人车

4 source articles · read the reporting →

WF-YICWYW7 Sep 2026French

Passenger Accidentally Discovers How to Manually Drive Tesla's Robotaxi

Un passager découvre par accident comment piloter soi-même le robotaxi de Tesla - PhonAndroid

A passenger named Matthew Skrzypczak found a hidden driving interface on the central screen of a Tesla Cybercab, featuring a virtual joystick. The vehicle lacks a steering wheel and pedals, so this menu is intended for operators to maneuver it in depots or tight parking. Skrzypczak filmed the screen and attempted to drive the car, realizing he likely wasn't meant to access the controls.

Company involved
Tesla
AI system involved
Cybercab

1 source article · read the reporting →

WF-NRPRJX25 Aug 2026

WATCH: Driverless Zoox vehicle involved in Las Vegas crash - 8newsnow.com

The autonomous vehicle's sudden stop to yield to an emergency vehicle led to a rear-end collision with another vehicle.

Company involved
Zoox
AI system involved
Zoox

1 source article · read the reporting →

WF-0YOWGS20 Aug 2026UK

Tesla Robotaxi Crashes Into Barrier While Company Touts Flawless Safety Record

Роботаксі Tesla в'їхало в огорожу, поки компанія розказує про бездоганний показник безпеки - 24 Канал

A Tesla robotaxi with a passenger collided with plastic bollards in Austin, Texas. The incident occurred as Tesla claims its Robotaxi program has zero notable incidents ahead of launching the Cybercab on public roads.

Company involved
Tesla
AI system involved
Robotaxi

1 source article · read the reporting →

Huq collected GPS data from apps even after users opted out

Huq, a location data vendor, obtained GPS coordinates from Android apps even when users explicitly opted out of data sharing within the app settings. Researchers and Motherboard found that apps like Network Signal Info and QR & Barcode Scanner transmitted location data to Huq despite settings stating no data would be shared. Huq said it is investigating and will work with app publishers to fix the issue. The data collection raises concerns about consent and compliance with privacy regulations like GDPR and CCPA.

Company involved
Huq

9 source articles · read the reporting →

WF-AOZ17025 Sep 2026

US: 1 Hospitalised After Zoox Autonomous Vehicle and SUV Collide on Las Vegas Strip (Video) - LatestLY

An autonomous vehicle collided with an SUV, hospitalizing the SUV driver

Company involved
Zoox
AI system involved
Zoox autonomous vehicle

1 source article · read the reporting →

WF-JBF2G427 Aug 2026Japanese

Waymo and Zoox robotaxi test drivers report neck and back pain from sudden vehicle movements

WaymoとZooxのロボタクシー、試験運転手が急な動きで首や背中の痛みを訴える - Межа. Новини України.

Test drivers monitoring autonomous vehicles for Waymo and Zoox have reported sprains, back and neck pain, and whiplash-like symptoms after sudden vehicle movements. Long shifts and unpredictable acceleration, braking, and turns are contributing to physical strain. The issue highlights employee safety as robotaxi testing expands.

Company involved
Waymo and Zoox

1 source article · read the reporting →

WF-CRBH9Y3 Apr 2025

Flock Safety failed to secure Boston vehicle data during 2025 pilot, report finds - WBUR

Flock Safety cameras collected license plate and vehicle data from drivers in Boston and shared it with external law enforcement agencies.

Company involved
Flock Safety
AI system involved
Flock Safety

1 source article · read the reporting →

WF-5KSHK231 Mar 2026

Wuhan's Baidu 'Luobo Kuaipao' robotaxis freeze on roads, stranding passengers

On the evening of 31 March 2026, multiple Baidu 'Luobo Kuaipao' autonomous taxis in Wuhan stopped on roads and elevated highways, trapping passengers inside. Police and transport authorities responded, and the company attributed the fault to a network-related system failure. Passengers were evacuated without injury, and an investigation is ongoing.

Company involved
Baidu
AI system involved
Luobo Kuaipao

3 source articles · read the reporting →

WF-R9LNC11 Jan 2024Vietnamese

Many Self-Driving Car Test Drivers Injured

Nhiều tài xế thử nghiệm xe tự lái gặp chấn thương - VnExpress

Test drivers for autonomous vehicle companies Waymo and Zoox suffered over 20 injuries such as sprains, muscle strains, and neck pain in 2024 and 2025, according to OSHA data analyzed by TechCrunch. Transdev, which manages Waymo's test drivers, reported 16 injuries caused by sudden braking or swerving, while Zoox reported 8 cases linked to abrupt stops. Incidents included a driver whose hand was injured when a car suddenly reversed while parking, and another who was hurt after the vehicle braked sharply for children on a path, leading to extended leave.

Company involved
Waymo and Zoox

1 source article · read the reporting →

WF-0KEHNH25 Sep 2026German

Robotaxi causes accident in Dänikon – SBB and canton report property damage

Robotaxi baut Unfall in Dänikon – SBB und Kanton melden Sachschaden - Tages-Anzeiger

A robotaxi was involved in an accident in Dänikon on Friday with minor property damage. The driving system mistakenly classified a ground plate as drivable, resulting in tire damage. The Federal Roads Office confirmed that safe continued operation of the remaining vehicles is possible.

Company involved
iamo

1 source article · read the reporting →

WF-2AFF9H1 Jan 2025Japanese

US Robotaxis Plagued by Whiplash Injuries from Sudden Braking

米ロボタクシー、「いきなりブレーキ」でむち打ち続出 - 自動運転ラボ

Waymo and Zoox reported over 24 injury accidents involving test drivers in 2024-2025, mostly from sudden braking or system errors. Drivers suffered whiplash and other injuries, with some off work for over 150 days. Zoox recalled hundreds of vehicles due to braking problems.

Company involved
Waymo

1 source article · read the reporting →

WF-75P4S67 Jul 2024

Baidu's 'Apollo Go' robotaxi hits jaywalking pedestrian in Wuhan

On 7 July 2024, a Baidu 'Apollo Go' autonomous taxi struck a pedestrian at an intersection in Wuhan, China. The vehicle was starting at a green light when it made slight contact with the pedestrian, who was crossing against the red light. Baidu stated it cooperated with police and accompanied the injured person to hospital for observation. The incident has raised questions about liability for driverless cars under China's evolving regulations.

Company involved
Baidu
AI system involved
萝卜快跑

1 source article · read the reporting →

WF-AVYN4V29 Mar 2025ZH-CN

Life or Death in Two Seconds: The Smart Driving Chaos Behind the Fatal Xiaomi Car Crash—Every Owner Must Read!

生死两秒:小米汽车致命车祸背后的智驾迷局,所有车主必看! - 汽车之家

A Xiaomi SU7 was traveling at 116 km/h on the Dezhou-Shanghai Expressway on March 29 when its NOA system issued an obstacle warning, leaving the driver only about two seconds to react. The vehicle hit a cement barrier at 97 km/h and caught fire, killing three university students inside. The article criticizes the short warning time, the gap between marketing claims and driver responsibility disclaimers, and calls for stricter smart driving safety standards.

Company involved
Xiaomi
AI system involved
NOA

1 source article · read the reporting →

Ladbrokes App Official Site: Tesla Autopilot in Another Fatal Crash, Regulators Order Full Investigation - PChome

立博app官方网站特斯拉自动驾驶再出致命事故,监管部门下令全面排查 - Pchome电脑之家

Tesla's Autopilot system was involved in another fatal accident. Regulatory authorities have ordered a comprehensive investigation into the incident.

Company involved
Tesla
AI system involved
Autopilot

1 source article · read the reporting →

WF-5WQU4C1 Mar 2021

Amazon sued after monitoring software allegedly caused delivery van crash

In March 2021, an Amazon delivery van rear-ended a Tesla on Interstate 75 near Atlanta, causing a multi-vehicle crash that left a passenger with a traumatic brain injury and paralysis. The victim alleges that Amazon's Flex app and in-van AI cameras, which monitor drivers for speed and yawning, pressured the driver to speed, leading to the collision. Amazon denies liability, arguing the driver was employed by a contractor, but the lawsuit claims the company's software micromanages drivers and prioritizes speed over safety. The case, which seeks damages exceeding $2 million in medical bills, is pending.

Company involved
Amazon
AI system involved
Amazon Flex app

1 source article · read the reporting →

WF-7QJUW717 Jan 2026

Zoox robotaxi crashes into parked car, injuring driver's hand in San Francisco

On 17 January 2026, a Zoox autonomous vehicle carrying a company employee collided with the open driver's-side door of a parked 1977 Cadillac Coupe DeVille in San Francisco. The door was opened by street ambassador Jamel Durden, whose hand was smashed in the crash. Zoox stated the robotaxi detected the opening door and attempted to avoid it but contact was unavoidable. The San Francisco Police Department and California DMV are investigating, and Zoox is cooperating with authorities.

Company involved
Zoox
AI system involved
Zoox robotaxi

1 source article · read the reporting →

WF-747SPG20 Jun 2026

Zoox Recalls 105 Robotaxis After Vehicle Enters Fire Scene in Las Vegas

A Zoox autonomous vehicle drove into heavy smoke at an active fire scene in Las Vegas on June 20, 2026, before emergency crews had fully secured the area. The unoccupied robotaxi braked and stopped, then reversed out under remote operator guidance. Zoox issued a voluntary recall of its 105-vehicle fleet and deployed a software update to improve smoke detection. The incident has drawn scrutiny from NHTSA, which plans to meet with autonomous vehicle developers to address such safety issues.

Company involved
Zoox
AI system involved
Zoox autonomous driving software

2 source articles · read the reporting →

WF-ZB5S5526 Aug 2025

Zoox Recalls Software After Autonomous Vehicles Cross Lane Lines

Zoox issued a voluntary software recall for 332 autonomous vehicles after identifying instances where the vehicles crossed center lane lines or blocked crosswalks. The issue, first observed on August 26, 2025, involved a robotaxi making a wide turn into an opposing lane. No collisions occurred, but the company acknowledged the risk and deployed software updates in November and December to correct the behavior. Zoox is in ongoing discussions with NHTSA about the incidents.

Company involved
Zoox
AI system involved
Zoox autonomous driving system

2 source articles · read the reporting →

WF-LMTEHE11 Apr 2026

Waymo restricts freeway rides after robotaxis enter construction zones

Waymo has voluntarily recalled 3,871 robotaxis after some entered freeway construction zones in Phoenix and the Bay Area. The National Highway Traffic Safety Administration said the software may allow a vehicle to enter a closed construction zone, increasing crash risk. Waymo is developing a software fix to detect and avoid construction zones. No crashes or injuries were reported.

Company involved
Waymo
AI system involved
Waymo fifth-generation automated driving system

7 source articles · read the reporting →

WF-LYSPZN30 Sep 2024

Waymo driverless taxi blocked by men demanding passenger's number

A woman using a Waymo driverless taxi in San Francisco was trapped when two men blocked the vehicle and demanded her phone number. The autonomous car stalled, and the men persisted despite her protests. Waymo's rider support contacted her during the incident and followed up afterwards. The passenger described the experience as terrifying and warned others to be careful when riding alone.

Company involved
Waymo
AI system involved
Waymo

8 source articles · read the reporting →

WF-FJQPUZ1 Mar 2026

Austin council demands Waymo meeting after cars blocked first responders

Austin City Council member Zo Qadri and colleagues sent a letter to Waymo after a March 1 autonomous vehicle allegedly stopped on a street near a mass shooting, requiring an officer to move it. The city wants to discuss emergency-response procedures at a joint committee meeting on April 29. Waymo had not responded to the letter as of the interview, and the council member expressed frustration that the city lacks authority to regulate autonomous vehicles on its streets.

Company involved
Waymo
AI system involved
Waymo Driver

4 source articles · read the reporting →

WF-FUD9Y227 Dec 2024

Waymo robotaxi and Serve delivery robot collide in Los Angeles

On December 27, 2024, a Waymo robotaxi and a Serve Robotics sidewalk delivery robot collided at an intersection in West Hollywood, Los Angeles. The Waymo vehicle was making a right turn when the Serve bot, under remote supervision, moved into the turning lane. The Waymo Driver system classified the bot as an inanimate object and applied hard braking, but made contact at 4 mph. Neither vehicle was damaged, and both companies stated they are working to avoid similar incidents in the future.

Company involved
Waymo and Serve Robotics
AI system involved
Waymo Driver and Serve delivery robot

1 source article · read the reporting →

WF-EDM4F821 May 2024

Waymo recalls robotaxi software after crash into telephone pole

On May 21, 2024, a Waymo autonomous vehicle crashed into a telephone pole in Phoenix, Arizona, while driving to a passenger pickup location. The vehicle was damaged but no one was injured. Waymo issued a voluntary recall and updated the software and mapping for its entire fleet of 672 vehicles to correct an error that assigned a low damage score to the pole and to improve the map.

Company involved
Waymo
AI system involved
Waymo autonomous vehicle

6 source articles · read the reporting →

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