The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

Clear

68 incidents closest to “Thomson Reuters Corporation” · matched on meaning · public reporting

WF-0VMDSX1 Jan 2016

RCMP used IntelCenter facial recognition without disclosure

The RCMP in British Columbia secretly subscribed to IntelCenter's facial recognition service, which matched faces against a database of 700,000 faces tied to terrorism. Internal emails revealed the force broke its own procurement rules and hid the purchase. The RCMP claimed it was only for testing, but documents showed active use. The contracts ended in 2019.

Company involved
Royal Canadian Mounted Police (RCMP)
AI system involved
IntelCenter Check

10 source articles · read the reporting →

WF-9PIBK71 Dec 2012

Google found liable for defamatory search results in Australia

Google's search engine displayed images of Milorad Trkulja alongside convicted criminals and suggested defamatory autocomplete predictions. Trkulja sued Google for defamation. The High Court of Australia ruled that Google could be considered a publisher of the search results and that the material was capable of being defamatory, allowing the case to proceed.

Company involved
Google LLC
AI system involved
Google Search

10 source articles · read the reporting →

Chicago Tribune sues Perplexity AI for copyright infringement

Chicago Tribune Company, LLC filed a lawsuit against Perplexity AI, Inc. in the Southern District of New York on December 4, 2025. The complaint alleges copyright infringement under 17 U.S.C. § 501. The case is assigned to Judge Loretta A. Preska.

Company involved
Perplexity AI, Inc.

5 source articles · read the reporting →

NYT sends cease and desist to Perplexity over content use

The New York Times sent a cease and desist letter to AI search engine Perplexity, alleging that the startup has been using its copyrighted journalism without a license. The letter claims Perplexity has been 'unjustly enriched' by using the publisher's content. Perplexity had previously assured the Times it would stop crawling its content, but the Times says its content still appears in Perplexity's results.

Company involved
Perplexity
AI system involved
Perplexity

5 source articles · read the reporting →

WF-X3F8971 Jan 2019

Curtin University lobbies for retraction of unethical Uyghur facial recognition study

Curtin University has repeatedly urged publisher Wiley to retract a study that used facial recognition technology to identify Uyghur and Tibetan minorities. The research, conducted by Associate Professor Wan-Quan Liu, breached ethical codes including failure to obtain informed consent and approval. The university has since strengthened its oversight of informal research activities. The publisher is now reconsidering its decision to keep the article online.

Company involved
Curtin University

9 source articles · read the reporting →

WF-02DLSM24 Jun 2019

Sidewalk Labs releases Toronto waterfront plan amid privacy concerns

Sidewalk Labs, a subsidiary of Alphabet, released a 1,500-page plan for a new development on Toronto's eastern waterfront, including the Quayside site. The plan involves extensive data collection and management, raising privacy concerns from critics and the public. Waterfront Toronto, the overseeing body, is reviewing the plan and has expressed concerns about its scope and data governance. The company has proposed an independent trust to oversee data, but critics remain unsatisfied.

Company involved
Sidewalk Labs
AI system involved
Quayside development

10 source articles · read the reporting →

WF-RS0OD821 Oct 2024

Perplexity sued by Dow Jones for alleged copyright infringement

Perplexity, an AI search engine, was sued by Dow Jones, the publisher of the Wall Street Journal and New York Post, on October 21, 2024. The lawsuit alleges that Perplexity's AI reproduces copyrighted articles without permission. Perplexity denies the allegations and states it responded to outreach from News Corp before the lawsuit was filed.

Company involved
Perplexity
AI system involved
Perplexity

10 source articles · read the reporting →

WF-38XW641 Jan 2017

Hong Kong tycoon sues Tyndaris over AI hedge fund losses

Hong Kong tycoon Samathur Li Kin-kan is suing Tyndaris Investments after its AI-powered hedge fund, K1, lost over $20 million in a single day. Li alleges that the system was not as sophisticated as claimed. The trial is set to begin in London in April 2020.

Company involved
Tyndaris Investments
AI system involved
K1

10 source articles · read the reporting →

WF-VBDC859 Apr 2026

Sullivan & Cromwell apologises for AI hallucinations in court filing

Sullivan & Cromwell, an elite Wall Street law firm, used an AI tool to help draft a court filing in the Prince Group case. The filing contained inaccurate citations and misquoted the US bankruptcy code due to AI hallucinations. The errors were uncovered by opposing counsel Boies Schiller Flexner, and the firm apologised to the judge and filed a corrected version. The firm stated that its AI policies were not followed and its review process failed to catch the mistakes.

Company involved
Sullivan & Cromwell

3 source articles · read the reporting →

WF-18ZZWA5 Aug 2012

Dr. Yeung sues Google over autocomplete label 'triad'

Dr. Yeung, Sau Shing Albert brought a defamation lawsuit against Google Inc. after the search engine's autocomplete feature associated his name with the word 'triad' when users typed his name. Google's autocomplete algorithm generated the suggestion based on aggregated search data without human input. The Hong Kong court dismissed the case as unsuitable for summary judgment, finding it raised complex factual and legal questions about whether Google could be considered a publisher of automated search suggestions. The court granted Google leave to appeal the decision in October 2014, and the case remains pending.

Company involved
Google Inc.
AI system involved
Google Search autocomplete feature

10 source articles · read the reporting →

WF-XW697S1 Oct 2025

KPMG drops AI report after false case studies exposed

KPMG removed a global report on AI after multiple case studies were found to be inaccurate and apparently generated from AI hallucinations. The report falsely claimed that UBS, NHS Greater Manchester, Swiss Federal Railways and Transport for London used AI agents in various ways. The companies denied the claims, and KPMG took the report down while reviewing its production.

Company involved
KPMG

3 source articles · read the reporting →

WF-DUZN2W31 Mar 2026

Joel A. Rivera v. Triad Properties Corporation, et al. (N.D. Alabama): AI-hallucinated content in court filing, Public Reprimand; Disqualification; Bar…

The AI generated fabricated legal citations that were presented to the court, affecting the defendants and the judicial process.

Company involved
Burrill Watkins LLC
AI system involved
ChatGPT

1 source article · read the reporting →

Trivago loses Australian appeal over misleading hotel rate rankings

The Federal Court of Australia has dismissed Trivago's appeal against a ruling that the online travel company breached Australian consumer law. The court found that Trivago's website used an algorithm that gave prominence to hotels paying higher fees, so the most prominent offers were not always the cheapest for consumers. Consumers may therefore have paid more for rooms, and hotels lost direct bookings. The case returns to the Federal Court for consideration of penalties and other orders sought by the Australian Competition and Consumer Commission.

Company involved
Trivago

10 source articles · read the reporting →

WF-DLCQWL4 Nov 2024

CanLII sues Caseway AI for scraping legal database

The Canadian Legal Information Institute (CanLII) has filed a lawsuit in British Columbia Supreme Court against Caseway AI, alleging that the company's AI chatbot scraped approximately 3.5 million records from CanLII's database in bulk, violating its terms of service and copyright. CanLII claims it adds value to public court records through hyperlinks and corrections, which it says constitute protected copyrighted work. Caseway AI argues the information is public and accessible elsewhere, and that it did not use CanLII's enhancements. The lawsuit was settled in March 2026, with terms undisclosed.

Company involved
Canadian Legal Information Institute (CanLII)
AI system involved
Caseway

5 source articles · read the reporting →

WF-YO0AUI1 Jan 2019

Clearview AI to pull out of Canada and stop working with RCMP amid privacy investigation

Clearview AI, the US facial recognition company, has agreed to stop offering its services in Canada amid a joint investigation by Canadian privacy regulators. The company's technology, which matches images against billions of photos scraped from the internet, was used by the RCMP and more than 20 other police services across Canada. The Office of the Privacy Commissioner of Canada announced the 'indefinite suspension' of Clearview's contract with the RCMP, its last remaining Canadian client. The investigation into whether the technology breaches Canadian privacy laws will continue.

Company involved
Clearview AI
AI system involved
Clearview AI

10 source articles · read the reporting →

PwC develops facial recognition tool to monitor employees working from home

Accounting giant PwC has developed a facial recognition tool that logs when employees are absent from their computer screens while working from home. The tool, intended for financial institutions, requires workers to provide written reasons for any absences, including toilet breaks. Commentators have criticised the tool as a huge invasion of privacy, with concerns about damage to trust and increased stress. PwC stated that the technology is designed to help regulated institutions meet compliance obligations and that voluntary consent of traders is essential.

Company involved
PwC

8 source articles · read the reporting →

WF-E3B52D14 Jan 2026

McCormick v. Texakoma Financial (E.D. Texas): AI-hallucinated content in court filing, Public Reprimand; Monetary Sanction; Firmwide citation review; CLE

The AI generated fictitious legal citations and quotes that were included in a court filing, misleading the court and opposing counsel.

Company involved
Ginsburg Law Group, P.C.

1 source article · read the reporting →

WF-M3PW5F27 Aug 2026

Thomas Raynard James v. Detective Kevin Conley, et al. (S.D. Florida): AI-hallucinated content in court filing, Bar Referral

AI generated hallucinated content in a court filing, affecting the legal process and the lawyers who filed it.

1 source article · read the reporting →

WF-IK4RSL1 Jul 2016

CBSA tested facial recognition on millions at Toronto Pearson Airport in 2016

In 2016, the Canada Border Services Agency (CBSA) secretly tested facial recognition technology on millions of travellers at Toronto Pearson Airport without their knowledge. The system, supplied by Face4 Systems, matched faces against a database of previously deported individuals. The CBSA stated that no one was deported as a result of the pilot, and the technology was removed after six months. Privacy advocates raised concerns about lack of consent, transparency, and potential racial bias.

Company involved
Canada Border Services Agency
AI system involved
Faces on the Move

8 source articles · read the reporting →

TOV Realty, LLC v. Suarez; Kosel Equity, LLC v. MacGregor (SC Connecticut): AI-hallucinated content in court filing, 6 hours CLE;…

The AI generated legal briefs containing fabricated citations, which were submitted to the Connecticut Supreme Court.

Company involved
GLG Law LLC
AI system involved
ChatGPT

1 source article · read the reporting →

Canadian news outlets sue OpenAI over alleged copyright infringement in training ChatGPT

A coalition of major Canadian news outlets, including the Toronto Star, Postmedia, and CBC, is suing OpenAI, alleging that the company illegally used their copyrighted articles to train its ChatGPT chatbot. The lawsuit, filed in Canada, seeks punitive damages and an injunction to stop OpenAI from using their content. OpenAI has defended its practices, stating that its models are trained on publicly available data and that it offers publishers ways to opt out.

Company involved
OpenAI
AI system involved
ChatGPT

6 source articles · read the reporting →

WF-J5IU7Z3 Dec 2024

FTC settles with IntelliVision over deceptive facial recognition claims

The Federal Trade Commission (FTC) took action against IntelliVision Technologies Corp. for making false, misleading, or unsubstantiated claims about its AI-powered facial recognition software. The company allegedly claimed its software had one of the highest accuracy rates on the market and was free of gender or racial bias, without supporting evidence. The FTC also alleged that IntelliVision did not train its software on millions of faces as claimed, but on images of approximately 100,000 individuals. Under a proposed consent order, IntelliVision is prohibited from making such misrepresentations without competent and reliable testing.

Company involved
IntelliVision Technologies Corp.
AI system involved
IntelliVision facial recognition software

9 source articles · read the reporting →

Mazaheri v Law Society of Ontario (Law Society Tribunal (ON)): AI-hallucinated content in court filing, Adverse Costs Order

AI generated fabricated legal citations in a court filing by Shahryar Mazaheri.

1 source article · read the reporting →

WF-R2SNAZ1 Jan 2013

UnitedHealth used ALERT algorithm to limit mental health coverage, regulators found

ProPublica reports that UnitedHealth Group's Optum subsidiary used the ALERT algorithm to flag mental health patients and therapists as outliers, leading to therapy coverage denials. Regulators in California, Massachusetts and New York alleged this breached the federal Mental Health Parity and Addiction Equity Act, and UnitedHealth agreed to restrict the system in those jurisdictions. The company denies wrongdoing and says its programmes are compliant. Affected patients, including Medicaid enrollees, were left to pay out-of-pocket or go without care.

Company involved
UnitedHealth Group
AI system involved
ALERT

5 source articles · read the reporting →

← Newerpage 2 of 3Older →