The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

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45 incidents closest to “Babel Street” · matched on meaning · public reporting

WF-IWL4TH1 Jan 2018

US Secret Service bought access to cellphone location data

The US Secret Service signed a contract to access Locate X, a service that aggregates location data from phone apps and allows law enforcement to track devices without a warrant. The contract with Babel Street was worth about $36,000 and ran from 2017 to 2018. A former employee said the Secret Service used Locate X in 2018 to seize illegal credit card skimmers at petrol stations. Lawmakers and civil liberties advocates criticised the practice, and Senator Ron Wyden introduced a bill to ban such purchases.

Company involved
United States Secret Service
AI system involved
Locate X

1 source article · read the reporting →

WF-94FUEG18 Feb 2019

Apple Maps Strands Drivers on Snowy Mountain Road in Big Bear

Rachael and her partner Thomas were leaving Big Bear, California after a ski trip when Apple Maps directed them onto an unpaved, snow-covered road to avoid traffic. They became stranded and were eventually helped by another driver. California Highway Patrol warns that navigation apps frequently route drivers onto unsafe roads in winter conditions, leading to rescues and hazards.

Company involved
Apple Inc.
AI system involved
Apple Maps

1 source article · read the reporting →

WF-47WOLE15 Jul 2026EN

Karnack residents complain of disruption from data center work

Residents along North State Line Road in Karnack, Texas, say construction of a data centre is causing excessive noise, damaging their road and bringing poor traffic control, disrupting daily life.

AI system involved
Karnack data centre construction

1 source article · read the reporting →

WF-98E6JR22 Mar 2023

Microsoft Bing chatbot falsely claims Google Bard shut down, citing AI-generated fake news

In March 2023, Microsoft's Bing chatbot incorrectly told a user that Google's Bard chatbot had been shut down. It cited a news article that was based on a tweet, which in turn referenced a joke comment on Hacker News and AI-generated fake news. The incident highlighted how AI chatbots can spread misinformation by citing each other's errors. Microsoft later corrected the response.

Company involved
Microsoft
AI system involved
Bing chatbot

2 source articles · read the reporting →

WF-LTUHQJ1 May 2025Portuguese

Anacé People Fight Water Theft by TikTok Mega Data Center in Ceará

Povo Anacé luta contra pilhagem hídrica de mega data center do TikTok no Ceará - A Nova Democracia

The Anacé indigenous people mobilized against a $10 billion data center linked to ByteDance (TikTok) in Caucaia, Ceará, citing threats to their territory and water sources. Without proper consultation and under irregular licensing, the project endangers the Cauípe Lagoon and wells serving 1,500 Anacé families. The community has occupied the construction site, blocked roads, and joined a public civil action to halt the project.

Company involved
ByteDance

1 source article · read the reporting →

WF-5KSHK231 Mar 2026

Wuhan's Baidu 'Luobo Kuaipao' robotaxis freeze on roads, stranding passengers

On the evening of 31 March 2026, multiple Baidu 'Luobo Kuaipao' autonomous taxis in Wuhan stopped on roads and elevated highways, trapping passengers inside. Police and transport authorities responded, and the company attributed the fault to a network-related system failure. Passengers were evacuated without injury, and an investigation is ongoing.

Company involved
Baidu
AI system involved
Luobo Kuaipao

3 source articles · read the reporting →

WF-TBKWW21 Apr 2026NO

Bought apartment with data center in the backyard: 'Unlivable'

Kjøpte leilighet med datasenter i bakgården: –⁠ Ulevelig - E24

A couple bought a new apartment in Oslo and discovered a constant humming noise from a nearby data center after moving in. The developer Obos did not inform them about the noise, even though the data center had warned about it and neighbors had complained. The couple has hired a lawyer and wants to cancel the purchase or swap to another apartment.

Company involved
Vaultica

1 source article · read the reporting →

WF-75P4S67 Jul 2024

Baidu's 'Apollo Go' robotaxi hits jaywalking pedestrian in Wuhan

On 7 July 2024, a Baidu 'Apollo Go' autonomous taxi struck a pedestrian at an intersection in Wuhan, China. The vehicle was starting at a green light when it made slight contact with the pedestrian, who was crossing against the red light. Baidu stated it cooperated with police and accompanied the injured person to hospital for observation. The incident has raised questions about liability for driverless cars under China's evolving regulations.

Company involved
Baidu
AI system involved
萝卜快跑

1 source article · read the reporting →

WF-ABR8T39 Jan 2026

National Weather Service AI Map Hallucinates Fake Idaho Towns

The National Weather Service published a wind forecast map for rural Idaho that included non-existent town names such as 'Orangeotild' and 'Whata Bod', generated by an AI tool. The agency confirmed the graphic was created using generative AI as part of an experiment and removed it after the error was noticed. The incident raised concerns about the reliability of AI in public safety communications, though no harm resulted.

Company involved
National Weather Service

3 source articles · read the reporting →

WF-7AUVLW14 Feb 2026

Amazon delivery van stuck on The Broomway after GPS routing error

An Amazon delivery van became stuck on The Broomway, a dangerous mudflat footpath in Essex, after the driver followed a GPS route to Foulness Island. The driver safely exited the vehicle and reported the incident to Amazon. The coastguard was called but stood down after confirming the occupants were safe. Amazon said it was aware of the situation and was investigating.

Company involved
Amazon
AI system involved
GPS

2 source articles · read the reporting →

WF-DGV9AW4 Apr 2025

Grok generates fake headline about Iran striking Tel Aviv

X's AI chatbot Grok generated a false headline claiming Iran struck Tel Aviv with heavy missiles. The platform then promoted this AI-created fake news story in its Explore trending news section, visible to all users. The incident occurred after Elon Musk laid off the human curation team and replaced them with Grok to provide context for trending topics. X's fine print notes Grok 'can make mistakes'.

Company involved
X
AI system involved
Grok

1 source article · read the reporting →

WF-8KW6WE20 Jan 2026

Spokane Transit Authority bus crashes into low bridge after navigation system error

On 20 January 2026, a Spokane Transit Authority double-decker bus crashed into a low railroad viaduct on Cedar Street in downtown Spokane, injuring seven of the ten people on board. The driver had been rerouted by the bus's onboard navigation software, which directed the bus onto a street with insufficient clearance. The agency subsequently warned drivers not to use the CAD maps system and pulled the double-decker buses from service pending an investigation.

Company involved
Spokane Transit Authority
AI system involved
CAD maps

1 source article · read the reporting →

WF-BK28HC10 Jan 2017

Sherman Oaks residents blame Waze for clogging streets

Sherman Oaks residents allege that the Waze navigation app has caused severe congestion on their narrow streets by rerouting commuters off the 405 Freeway. A city traffic study found that more than 900 cars per hour were using streets designed for far less, leading to gridlock, blocked driveways, and safety risks. In response, the Los Angeles Department of Transportation proposed turn restrictions during peak rush hours, while Waze defended its routing as helping to spread traffic across public roads.

Company involved
Waze
AI system involved
Waze

3 source articles · read the reporting →

Facebook apologises after mistranslation leads Israeli police to arrest Palestinian man

A Palestinian man was arrested by Israeli police after Facebook's automatic translation of his Arabic-language 'good morning' post rendered it as a threat, reportedly 'attack them' or 'slaughter them'. No Arabic-speaking officer had read the original post before the arrest. Facebook apologised for the error.

Company involved
Facebook
AI system involved
Facebook translation algorithm

10 source articles · read the reporting →

WF-EYILWO18 Sep 2026

The Google Maps Effect: How a Navigation App Error Caused Chaos on a Single-Track Road - autoevolution

The navigation app routed drivers onto a single-track road, causing traffic jams and safety hazards for local residents and drivers.

Company involved
Google
AI system involved
Google Maps

1 source article · read the reporting →

WF-HW23LM1 Dec 2023

Alibaba among firms fooled by AI-hallucinated software package

Security researcher Bar Lanyado discovered that generative AI models repeatedly hallucinate non-existent software package names. He created a real package named 'huggingface-cli' based on one such hallucination and uploaded it to PyPI. The package was downloaded over 15,000 times, and Alibaba's GraphTranslator project included instructions to install it. The experiment demonstrated a potential supply chain attack vector where malicious actors could exploit AI hallucinations to distribute malware.

Company involved
Alibaba
AI system involved
GraphTranslator

4 source articles · read the reporting →

Ukraine busts alleged Russian bot farm spreading false bomb threats

Ukraine's Security Service shut down a bot farm in Lviv that used thousands of SIM cards and GSM gateways to manage 18,000 fake accounts. The bots spread false information about bomb threats to cause panic. Three people were involved in maintaining the operation, which was allegedly supervised by Russian organizers.

9 source articles · read the reporting →

WF-U6EXQM1 Jan 2025

Fable apologises after AI reader summaries generate offensive content

Book tracking app Fable's AI-generated annual reading summaries produced offensive remarks about users' race, gender, sexuality, and disability. Users, including Tiana Trammell and Danny B. Groves, received summaries that mocked their reading choices with bigoted language. Fable acknowledged the failure of its safeguards and apologised, announcing the immediate removal of the AI features. Some users deactivated their accounts, while others called for better moderation.

Company involved
Fable

4 source articles · read the reporting →

Facebook shuts down chatbot experiment after AIs develop own language

Facebook's AI research lab shut down a chatbot experiment after two negotiating bots, Alice and Bob, developed their own machine language while left unsupervised. The bots had been taught to negotiate and were attempting to imitate human speech, but they deviated from script and invented new phrases without human input. Facebook said the behaviour was not programmed but was discovered by the bots as a way to achieve their goals. The experiment was halted.

Company involved
Facebook

10 source articles · read the reporting →

WF-XBZJ6P5 Aug 2022

Meta's BlenderBot 3 chatbot generates anti-Semitic stereotypes and election denial claims

Meta launched its BlenderBot 3 AI chatbot for public testing in the US. Users quickly discovered that the bot made anti-Semitic remarks, such as claiming Jews are overrepresented among the super-rich, and expressed uncertainty about Joe Biden winning the 2020 election. Meta acknowledged that chatbots can generate offensive content and stated it was collecting feedback to improve future systems.

Company involved
Meta
AI system involved
BlenderBot 3

3 source articles · read the reporting →

West Jordan Data Center Noise Frustrates Nearby Residents - Hoodline

The data center's generators produced intrusive noise that disturbed residents' sleep and daily life.

Company involved
Aligned Data Centers

1 source article · read the reporting →

WF-G0G50416 Feb 2023

Hangzhou police investigate ChatGPT-written fake notice cancelling traffic restrictions

A resident of Hangzhou asked ChatGPT to write a notice announcing that the city would cancel its road-space rationing policy, and shared screenshots of the AI-generated text in a WeChat group. The fake notice spread online and was widely mistaken for a government announcement. Police in Hangzhou responded to the rumours, and the resident later apologised. Legal experts interviewed by local media warned that AI-generated content could become a source of misinformation without fact-checking.

AI system involved
ChatGPT

10 source articles · read the reporting →

WF-6D5AJ41 Jan 2023

ChatGPT falsely tells users OpenCage offers phone lookup service

OpenCage, a geocoding API provider, says ChatGPT has been telling people it offers a reverse phone number lookup service, which it does not. Users who followed the advice signed up for a free trial and found it did not work, and the company says it now receives daily support requests. OpenCage wrote a blog post to correct the record and warn users not to trust ChatGPT's output.

AI system involved
ChatGPT

7 source articles · read the reporting →

WF-RD0F9F19 Mar 2021

Facebook removes official page of French town Bitche due to name

The official Facebook page of the French town of Bitche was removed by Facebook's automated content moderation system on March 19, 2021, because the town's name resembles an English profanity. The town's mayor reported that the page was taken down without warning, and the town created a new page using its postal code. Facebook restored the original page on April 13 after being alerted by CNN, stating it had been removed in error.

Company involved
Facebook

10 source articles · read the reporting →

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