Body Shop Owners Unhappy with Insurers' AI Repair Estimates
During the pandemic, insurers accelerated the use of AI and photo-based tools to estimate car repair costs. Body shop owners say the estimates are often inaccurate, missing hidden damage and leading to more time haggling over prices. The insurance industry acknowledges the technology is new and evolving, but repairers argue it cannot replace in-person inspections.
- Company involved
- Various insurance companies
- AI system involved
- AI-based photo estimation tools (e.g., CCC Smart Estimate, Tractable)
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