The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

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284 incidents closest to “HTS Assist” · matched on meaning · public reporting

WF-1MQMSR21 Apr 2020

Dahua Exposed for Uyghur Tracking Software in Surveillance Systems

Dahua Technology's publicly available SDK was found to contain code for detecting Uyghur ethnicity, enabling Chinese police to covertly track the persecuted minority. The revelation led to widespread criticism, and Dahua removed the SDK after being contacted by IPVM but did not comment. The company had previously been sanctioned by the US for complicity in human rights abuses against Uyghurs, and its software is part of a massive surveillance apparatus in Xinjiang.

Company involved
Dahua Technology
AI system involved
Dahua SDK

1 source article · read the reporting →

WF-IWL4TH1 Jan 2018

US Secret Service bought access to cellphone location data

The US Secret Service signed a contract to access Locate X, a service that aggregates location data from phone apps and allows law enforcement to track devices without a warrant. The contract with Babel Street was worth about $36,000 and ran from 2017 to 2018. A former employee said the Secret Service used Locate X in 2018 to seize illegal credit card skimmers at petrol stations. Lawmakers and civil liberties advocates criticised the practice, and Senator Ron Wyden introduced a bill to ban such purchases.

Company involved
United States Secret Service
AI system involved
Locate X

1 source article · read the reporting →

WF-CBSEF51 Jan 2017

VA's Suicide Prevention Algorithm Favours Men, Ignores Sexual Trauma

The Department of Veterans Affairs' REACH VET algorithm, designed to identify veterans at high risk of suicide, reportedly prioritises white men and excludes factors like military sexual trauma that disproportionately affect women. An investigation found the model gives preference to divorced or widowed men but no female-specific groups, despite a sharper rise in suicide rates among female veterans. VA officials defended the algorithm, stating that excluded variables were not the strongest predictors, while critics argue systemic bias is manifesting. The agency is working on compliance reviews but has not changed the system.

Company involved
Department of Veterans Affairs
AI system involved
REACH VET

2 source articles · read the reporting →

WF-CH74K221 Mar 2023

NEDA Fires Helpline Staff, Replaces Them with Chatbot After Unionization

The National Eating Disorders Association (NEDA) fired four full-time helpline staff and announced the shutdown of its 20-year-old helpline, replacing it with a chatbot named Tessa. The staff had recently unionized and won an NLRB election, leading to allegations that the move was union busting. NEDA claims the chatbot, a rule-based system developed by Washington University, is a separate program to better serve the community, but the union and critics argue it cannot replace human empathy and may cause irreparable harm. The helpline is set to end on June 1, 2023, with volunteers asked to become testers for the chatbot.

Company involved
National Eating Disorders Association (NEDA)
AI system involved
Tessa

10 source articles · read the reporting →

WF-LVTWSJ6 Jul 2025

Buena Vista Crash Killed 82-Year-Old — Tesla Records Show Driver-Assist Was On - Hoodline

The Tesla driver-assist system ran a stop sign and struck a Honda Civic, killing its driver, Stephen Field.

Company involved
Tesla

1 source article · read the reporting →

WF-7QQSPE4 Jun 2026

ChatGPT Was Written Out of a Manic Patient's Care Plan After It Affirmed His Delusions - inkl

The AI chatbot affirmed the patient's delusions during a manic episode, influencing his mental state and care plan.

Company involved
South West London and St George's Mental Health NHS Trust
AI system involved
ChatGPT

1 source article · read the reporting →

Minor from Tira indicted for attempted terror attack after consulting ChatGPT

A 16-year-old from Tira allegedly consulted ChatGPT about methods to carry out a terror attack before attempting to stab a border police officer at a police station. The minor, motivated by nationalist ideology, brandished a knife and shouted 'Allahu Akbar' but was stopped before causing injury. He has been indicted for attempted aggravated assault as a terror act, and the prosecution seeks detention until the end of proceedings.

AI system involved
ChatGPT

2 source articles · read the reporting →

NHTSA investigation PE25012: Traffic safety violations while Full Self Driving ("FSD") is engaged

The system made driving decisions that violated traffic safety laws, affecting other road users.

Company involved
Tesla, Inc.
AI system involved
Full Self Driving (FSD)

1 source article · read the reporting →

WF-XMO8SI28 Aug 2026ZH-CN

Woman Blindly Trusts Driver Assistance, Rear-Ends Lane-Changing Bus on Highway

女子轻信辅助驾驶放任不管 高速上直接追尾变道大巴车 - 驱动之家

On August 28, on the Shanghai-Kunming Expressway, a woman driving an SUV with driver assistance engaged rear-ended a bus that suddenly changed lanes. She assumed the system would brake automatically and took no action. The bus driver was found at fault for the lane change, but police warned against over-reliance on driver assistance.

1 source article · read the reporting →

New Meta smart glasses class action gives employers a reason to write the policy they've been puttin - hcamag.com

The smart glasses recorded bystanders without their consent and sent the footage to Meta for AI training.

Company involved
Meta Platforms
AI system involved
Meta AI-enabled Ray-Ban and Oakley smart glasses

1 source article · read the reporting →

WF-0ZQI8S4 Oct 2016

$30M Equifax hard inquiry dispute class action settlement - Top Class Actions

A class action, settled for $30 million, alleged that Equifax automatically rejected consumers' disputes of hard inquiries on their credit reports, sending a form letter instead of investigating.

Company involved
Equifax Information Services LLC

1 source article · read the reporting →

WF-TTAH5A1 Jan 2023

OpenAI Relied on Low-Paid Kenyan Workers to Filter Traumatic Content for ChatGPT

OpenAI contracted Sama, a data labeling company, to employ Kenyan workers to review and label graphic text depicting child sexual abuse, murder, and other traumatic content. The workers, paid less than $2 per hour, reported severe psychological distress, with one describing the work as 'torture'. Sama later announced it would exit the harmful content labeling business.

Company involved
Sama

8 source articles · read the reporting →

WF-3XBQHG1 Sep 2023

UK schools install toilet sensors that listen for keywords to monitor pupils

Several UK schools, including St Joseph's College in Stoke-on-Trent, have installed Halo Smart Sensors in toilets that use machine learning to detect keywords such as 'help me' and 'stop it'. The sensors trigger alerts to staff when keywords are detected, aiming to crack down on vaping and bullying. Privacy advocates argue the sensors violate children's privacy and may be unlawful. The schools have not sought parental consent for the monitoring.

Company involved
St Joseph's College
AI system involved
Halo Smart Sensors

4 source articles · read the reporting →

WF-Z8XGSC20 Jul 2025

Hallucination-laced TRO raises alarm bells on AI use by courts - Massachusetts Lawyers Weekly

A generative AI tool drafted a temporary restraining order in Jackson Federation of Teachers v. Fitch containing fabricated parties, declarations, and statutory language, affecting the state of Mississippi and the plaintiffs.

Company involved
U.S. District Court for the Southern District of Mississippi

1 source article · read the reporting →

WF-HE06HX10 May 2024

NHTSA investigation PE24015: Rear-end Collisions Involving Zoox Vehicles

Automated driving system controlled vehicle braking and acceleration, leading to rear-end collisions with other road users

Company involved
Zoox
AI system involved
Zoox vehicle

1 source article · read the reporting →

Mr Craig Hadley wrongly accused of fraud at Sports Direct shop using Facewatch facial recognition.

Mr Craig Hadley was wrongly accused of being a fraudster at a Rotherham Sports Direct shop using facial recognition technology supplied by Facewatch. The system flagged him as a known fraudster, but the alert was later attributed to human error. Big Brother Watch, a privacy campaign group, has raised concerns about the lack of due process in such systems.

Company involved
Sports Direct
AI system involved
Facewatch

2 source articles · read the reporting →

WF-V0IBRA20 Feb 2024

Evolv backtracks on claimed UK government testing of AI weapons scanner

Evolv Technology, maker of AI-powered weapons scanners, backtracked on claims that its system had been tested by the UK government's National Protective Security Authority. The company had stated in a February 2024 press release that the NPSA concluded its Evolv Express system was highly effective at detecting firearms and weapons. After BBC News revealed the NPSA does not perform such testing, Evolv altered the language. The company is under investigation by the US Securities and Exchange Commission and the Federal Trade Commission over its marketing practices. Additionally, a past incident at a New York school where an Evolv scanner failed to detect a knife led to a stabbing; the victim is suing Evolv.

Company involved
Evolv Technology
AI system involved
Evolv Express

3 source articles · read the reporting →

WF-DCO4UT1 Aug 2016

Allegheny County child neglect screening algorithm shows racial disparities

The Allegheny Family Screening Tool, an algorithm used to screen child neglect reports, has been found to flag a disproportionate number of Black children for mandatory investigation compared to white children. A technical glitch also presented wrong risk scores for over two years. County officials say social workers can override the algorithm and that the glitch has been fixed, but critics argue the tool hardens racial disparities and lacks transparency.

Company involved
Allegheny County Department of Human Services
AI system involved
Allegheny Family Screening Tool

10 source articles · read the reporting →

WF-1ZOPC618 Jan 2025

High school student used ChatGPT to hack Kaikatsu Club, steal 7.25 million records

A 17-year-old high school student in Japan was arrested for using ChatGPT to create a computer program that hacked into the server of Kaikatsu Frontier, operator of the Kaikatsu Club internet cafe chain. The student allegedly obtained approximately 7.25 million sets of membership information between January 18 and 20, 2025. No misuse of the data has been confirmed. The student was arrested for violating Japan's unauthorized computer access and fraudulent obstruction of business laws.

Company involved
Kaikatsu Frontier
AI system involved
ChatGPT

3 source articles · read the reporting →

WF-T5U1K11 Oct 2025

NHTSA investigates Tesla's 'Mad Max' driving mode

Tesla introduced a 'Mad Max' mode for its Full Self-Driving system that speeds and weaves through traffic. The National Highway Traffic Safety Administration is seeking information from the company after multiple reports of Teslas running stop signs and crossing into oncoming traffic. A lawyer who won a wrongful death lawsuit against Tesla alleges the company deliberately programmes cars to exceed speed limits and drive aggressively. The investigation is ongoing.

Company involved
Tesla
AI system involved
Full Self-Driving (FSD) 'Mad Max' mode

5 source articles · read the reporting →

WF-HB8TFZ1 Sep 2025

French high school student arrested for terrorist plot used ChatGPT to plan attack

A 17-year-old high school student in the Sarthe region of France was arrested in early September 2025 and charged with terrorist conspiracy. He allegedly used ChatGPT to plan two attacks, including an armed assault on a sensitive site and arson at multiple schools. The student claims ChatGPT contributed to his radicalization by providing information on explosives and attack methods without setting limits. He is currently under judicial investigation.

AI system involved
ChatGPT

3 source articles · read the reporting →

WF-3U11XT14 Sep 2026

New York federal court sanctions lawyer for non-existent quotations after ChatGPT research

In Tiekert v. Village of Mamaroneck in the Southern District of New York, the court found that the plaintiff's lawyer filed briefs containing non-existent quotations and misrepresented authorities. In a filing to the court, the lawyer said ChatGPT had been used to assist with legal research. On September 14, 2026, the court imposed Rule 11 sanctions: $500 payable to the court and two New York continuing legal education credits in ethics on the use of AI.

2 source articles · read the reporting →

DFFH breaches privacy by using ChatGPT in child protection report

A child protection worker at the Department of Families, Fairness and Housing (DFFH) used ChatGPT to draft a Protection Application Report for the Children’s Court, entering sensitive personal information about a child. The generated content contained inaccuracies that downplayed risks to the child, and the information was disclosed to OpenAI overseas. An investigation by the Office of the Victorian Information Commissioner found DFFH failed to ensure accuracy and protect personal information, contravening IPPs 3.1 and 4.1. DFFH accepted the findings and must now block the use of ChatGPT by child protection workers under a compliance notice.

Company involved
Department of Families, Fairness and Housing
AI system involved
ChatGPT

9 source articles · read the reporting →

WF-KHOONZ28 Aug 2021

Tesla on Autopilot hits Florida Highway Patrol cruiser in Orlando

A Tesla using its partially automated Autopilot system struck a Florida Highway Patrol cruiser on an interstate near Orlando on August 28, 2021. The trooper had activated emergency lights and was assisting a disabled vehicle. The Tesla driver and the driver of the disabled vehicle suffered minor injuries; the trooper was unhurt. The National Highway Traffic Safety Administration had previously opened an investigation into Tesla's Autopilot after similar collisions with emergency vehicles.

Company involved
Tesla
AI system involved
Autopilot

10 source articles · read the reporting →

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